- For the Pokémon of the same name, see Dragonair (Pokémon).
Founded 24 May 1985 Commenced operations July 1985 Hubs Hong Kong International Airport Frequent-flyer program
- Asia Miles
- The Marco Polo Club
- G16 Lounge
- The Wing
- The Pier
- The Cabin
- The Arrival
Alliance Oneworld Fleet size 32 Destinations 32 Parent company Cathay Pacific Headquarters Hong Kong International Airport
Chek Lap Kok, Hong Kong
Key people Website dragonair.com
Hong Kong Dragon Airlines Limited (T: 港龍航空有限公司, S: 港龙航空有限公司, Cantonese: gong2 lung4 hong4 hung1 jau5 haan6 gung1 si1, Pinyin: Gǎnglóng Hángkōng Yǒuxiàngōngsī), operating as Dragonair, is an international airline and flag carrier headquartered in Hong Kong; with its corporate headquarters, Dragonair House (港龍大厦, 港龙大厦, C: gong2 lung4 daai6 haa6, Pinyin: Gǎnglóng Dàshà), and main hub at Hong Kong International Airport. The airline operates a scheduled passenger network to 32 destinations in 12 countries and territories across Asia, including codeshares. It has an all Airbus fleet of 31 aircraft, consisting of A320s, A321s and A330s. Dragonair is a wholly owned subsidiary of Hong Kong's flag carrier, Cathay Pacific, and is an affiliate member of the Oneworld airline alliance. The airline was founded on 24 May 1985 by Chao Kuang Piu, the airline's present honorary chairman. Its maiden flight departed Hong Kong for Kota Kinabalu, Malaysia after being granted an air operator's certificate (AOC) by the Hong Kong Government in July 1985. In 2009, Dragonair, together with its parent, Cathay Pacific, operated over 56,000 flights, carried nearly 25 million passengers and over 1.52 billion kg of cargo and mail.
- 1 History
- 2 Destinations
- 3 Fleet
- 4 Loyalty programmes
- 5 Services
- 6 Subsidiaries and associates
- 7 References
- 8 External links
The airline was established in Hong Kong on 24 May 1985 on the initiative of Kuang-Piu Chao, the airline's present honorary chairman, as a subsidiary of Hong Kong Macau International Investment Co. It started operations in July 1985 with a Boeing 737-200 service from Kai Tak International Airport to Kota Kinabalu International Airport in Malaysia, after receiving an Air Operator's Certificate (AOC) from the Hong Kong Government. The airline commenced services to Phuket, Thailand, as well as six secondary cities in mainland China on regular charter basis in 1986. In 1987, the airline became the first Hong Kong-based airline to join as an active member of the International Air Transport Association (IATA).
Dragonair was the first local competitor for Hong Kong's largest airline, Cathay Pacific, in forty years; and since the airline's inception, Cathay Pacific fought vigorously to block the airline's flight-slot applications. In January 1987, the airline announced its expansion by the order of two long-range McDonnell Douglas MD-11 aircraft. However, after heated hearing before Hong Kong's Air Transport Licensing Authority, the Hong Kong Government adopted a one route-one airline policy, which lasted until 2001. The airline was not able to gain the scheduled routes it needed to compete effectively. The airline was disadvantaged in that Hong Kong's financial secretary back then, Sir John Bembridge, was a former Cathay Pacific chairman.
Mr Stephen Miller, Dragonair's first CEO, said:
Our arrival on the scene was not hailed very enthusiastically by the then Hong Kong government...we got a lot of opposition from Cathay (Pacific).
It was later discovered that Cathay Pacific was concentrating on a boom in travel elsewhere in the 1980s, and left the undeveloped mainland China market to Dragonair. Forced into accepting lesser routes, the young airline focused on the mainland.
In January 1990, Cathay Pacific, Swire Group and CITIC Pacific acquired an 89 percent stake in the airline, with CITIC Pacific holding 38 percent; while the family of the airline's chairman Kuang-Piu Chao reduced their holding from 22 percent to 6 percent, with the remainder held by minor shareholders. The change of ownership saw Cathay Pacific transferring its Beijing and Shanghai routes to Dragonair, along with a Lockheed L-1011 TriStar on a lease basis. The first Airbus A320 joined the airline's fleet in March 1993 and by December, there was a total of six A320 aircraft. This was followed by the introduction of the Airbus A330 wide-body aircraft into the Dragonair's fleet in July 1995.
A further redistribution of shares took place in April 1996, when China National Aviation Corporation (CNAC) purchased 35.86 percent of Dragonair and became the largest shareholder, with Cathay Pacific and Swire retaining 25.50 percent, CITIC Pacific retaining 28.50 percent and the Chao family retaining 5.02 percent. CNAC's holding was further increased to 43 percent when it was listed on the Hong Kong Stock Exchange on 17 December 1997. On 5 July 1998, Dragonair Flight 841 from Chongqing was the last scheduled arrival at Kai Tak Airport, landed runway 13 at 15:38 GMT (23:38 Hong Kong time).
In 2000, the airline commenced an all-cargo service to Shanghai, Europe and the Middle East using a leased Boeing 747-200 freighter and a service to Osaka was added in May 2001. The airline purchased two Boeing 747-300 freighters in 2001 and extended freight operations to Xiamen and Taipei in 2002. The airline's net profits rose 60 percent to HK$540 million in 2002, with cargo operations accounting for 30 percent of revenues; and freight volume increasing nearly 50 percent to 20,095 tonnes.
All regular flights were converted to scheduled services in March 2000, with passenger service to Taipei, Bangkok and Tokyo commenced in July 2002, November 2003 and April 2004, respectively. Dragonair Cargo continued to see steady growth and the airline began a Hong Kong–Shanghai freight route on behalf of DHL in June 2003 and leased an Airbus A300 freighter to start a cargo service to Nanjing in June 2004. A second daily European loop to Frankfurt and London, in addition to Manchester and Amsterdam, followed and by mid-2004 the airline had five Boeing 747 freighters and 26 Airbus passenger aircraft. In bitter Air Transport Licensing Authority (ATLA) hearings in 2004, Cathay Pacific applied to fly to three mainland cities to which Dragonair filed an objection, saying the move would have an effect on its very survival.
A new passenger service to Sydney was scheduled to open in the second half of 2005, along with Manila and Seoul as the other anticipated destinations. The airline also planned services to the United States in 2005, at first with cargo flights. It was the airline's intention to more than double its freighter fleet to nine Boeing 747s by 2008.
Cathay Pacific takeover
By 2005, Cathay Pacific owned 18 percent of the airline, with its parent, Swire Pacific owned 7.71 percent; CNAC owned 43 percent and CITIC Pacific owned 28.5 percent. A Hong Kong newspaper reported that Swire Pacific was in advanced negotiations that would see Cathay Pacific taking over Dragonair. This was dismissed outright by Tony Tyler, then Chief Operating Officer of Cathay Pacific who said "We have no plans to change that structure right now... we are happy with the structure of the shareholding in Dragonair at the moment. " Peter Hilton, transport analyst at CSFB, said Tyler's remarks were a "cut and dried" dismissal of the takeover talk.
On 28 September 2006, Dragonair became a wholly owned subsidiary of Cathay Pacific after completion of a major shareholding realignment involving Cathay Pacific, Air China, CNAC, CITIC Pacific and Swire Pacific. Cathay Pacific claimed that Dragonair will continue to operate as a separate airline within the Cathay Pacific group, maintaining its own Air Operator's Certificate and with the brand unchanged, with 2,976 employees worldwide. However, the airline will be downsized with five percent of the airline staff retrenched or transferred into Cathay Pacific. No Cathay Pacific staff were to be affected by this announcement.
By 2009, services to Bangkok and Tokyo; and the expansion plans to introduce services to Sydney, Seoul and the United States have been cancelled and terminated. In addition, the planned nine-aircraft freight operation has also been elminated, with three Boeing 747-400BCF freighters transferred to its parent fleet while the two remaining parked at Southern California Logistics Airport in Victorville, California.
Dragonair's own loyalty programme, The Elite, that was launched on 12 February 2001, was merged into Cathay Pacific's The Marco Polo Club from 1 January 2007. Existing Elite members were offered similar membership by The Marco Polo Club. On 1 August 2007, the airline opened a joint regional office with Cathay Pacific in Beijing, that featured a dedicated area for the airline and its parent, and joined the Oneworld alliance as an affiliated member on 1 November, which its parent is a founding member. In addition, they opened the first airline-branded arrival lounge, The Arrival, at Hong Kong International Airport on 1 October 2008. The airline's ground handling services subsidiary, Hong Kong International Airport Services Ltd (HIAS), was merged with Hong Kong Airport Services Ltd (HAS) on 1 November 2008 and became a wholly owned subsidiary of Cathay Pacific on 1 December 2008.
The airline currently operates its own aircraft to 31 destinations in Asia from its home in Hong Kong. Its passenger network includes 18 cities in the People's Republic of China, including major metropolitan cities of Beijing, Guangzhou and Shanghai. Additionally, Dragonair operates to Bengaluru, Busan, Dhaka, Fukuoka, Hanoi, Kaohsiung, Kathmandu, Kota Kinabalu, Manila, Naha, Phnom Penh, Phuket, Sendai and Taipei. The airline has a marketing codeshare agreement with Air China to Dalian and Tianjin; and with Royal Brunei Airlines to Bandar Seri Begawan, to serve these destinations without operating its own aircraft.
The airline's original livery consists of a thick red-coloured horizontal strip along a white-coloured fuselage with a red-coloured vertical stabilizer. The airline's traditional Chinese and English name and its logo are in gold colour and are painted on the forward fuselage above the red horizontal strip and on the vertical stabilizer, respectively.
The current livery is in white colour with a red dragon on the cowling and on the vertical stabilizer; and the airline's name written in Chinese red lettering and in English black lettering above and below the front passenger windows, respectively. In addition, there is a 30 cm Oneworld logo next to the first left door and a Swire Group logo on the aft of the aircraft.
On 5 May 2005, Dragonair celebrated its 20th Anniversary with a new Airbus A330-300 (B-HWG) painted in a special livery. The work of art took 14 months to realise, from design tender to completed image. The special livery featured a waterside view with a junk and fishes leaping out of the water at the front of the aircraft; a red dragon spread across the fuselage in the daylight; and children playing with traditional Chinese lanterns by the waterside of an ancient village on the left side of the aircraft, representing the past. It also featured a waterside view with a Star Ferry at front of the aircraft; and a red dragon spread across the fuselage in the Hong Kong night sky, representing the present. Stanley Hui, Dragonair's CEO at the time, described the special livery "embodies the spirit of the Chinese dragons of old – a spirit that aspires to excellence".
Dragonair operates 32 passenger aircraft, 8 of which are fitted with three classes of service (First, Business and Economy) and 21 of which are fitted with two classes of service (Business and Economy). The airline has an all Airbus fleet with a mix of single-aisle and wide-body aircraft, with an average age of 8.7 years (as of 13 December 2009) .
Dragonair Passenger Fleet (as of 11 January 2011[update]) Aircraft In Service Orders Passengers Note F J Y Total Airbus A320-200 11 — 0 8 150 158 Airbus A321-200 6 0 24 148 172 Airbus A330-300 6 12 42 230 284 All Airbus A330-300s without First Class are fitted with
personal televisions in all cabin classes.
One more operated for Cathay Pacific
3 0 30 270 300 3 0 44 267 311 3 0 42 273 315 Total 32
Dragonair shares two loyalty programmes with its parent company, Cathay Pacific: The Marco Polo Club (The Club), a loyalty programme, and Asia Miles, a travel reward programme. Members of The Club are automatically enrolled as Asia Miles members.
Marco Polo Club
The Marco Polo Club is divided into four tiers, Green (entry level), Silver, Gold and Diamond, based on the member's past travel. A joining fee of US$50 or €35 is applicable for a Marco Polo Club membership. Members earn Club Miles and Club Sectors on eligible fare classes with Cathay Pacific, Dragonair and Oneworld member airlines. These are used to calculate the member's eligibility for membership renewal, upgrade or downgrade during the membership year. Higher-tiered members are provided with increased travel benefits such as guaranteed Economy Class seat, additional baggage allowance, priority flight booking and airport lounge access. The Marco Polo Club membership is terminated after 12 months of inactivity or failure to meet minimum travel criteria as outlined in the membership guide.
The Green tier is the entry level to the Marco Polo Club. Benefits include dedicated 24-hour club service line for flight reservations, designated Marco Polo check-in counters, excess baggage allowance and lounge access redemptions, and priority boarding. Members are required to earn four Club Sectors for membership renewal.
Silver tier level is achieved or retained when the member earns 30,000 Club Miles or 20 Club Sectors during the membership year. Additional benefits for Silver Card members include advance seat reservations, priority waitlisting, Business Class check-in counters, 10 kg (22 lb) extra baggage allowance, priority baggage handling and Business Class lounge access when flying Cathay Pacific or Dragonair operated flights. Additionally, members are eligible to use the Frequent Visitor e-Channels, for seamless self-service immigration clearance at Hong Kong International Airport. Marco Polo Club Silver tier status is equivalent to Oneworld Ruby tier status, which entitles members to Oneworld Ruby benefits when travelling on a Oneworld member airline.
Gold tier level is achieved or retained when the member earns 60,000 Club Miles or 40 Club Sectors during the membership year. Additional benefits for Gold Card members include guaranteed Economy Class seat on Cathay Pacific or Dragonair flights booked 72 hours before departure, 15 kg (33 lb) or one piece of extra baggage allowance, Business Class lounge access with one guest when flying Cathay Pacific or Dragonair operated flights and arrival lounge access when flying Cathay Pacific or Dragonair operated and marketed flights. Marco Polo Club Gold tier status is equivalent to Oneworld Sapphire tier status, which entitles members to Oneworld Sapphire benefits when travelling on a Oneworld member airline.
The second highest tier in the Marco Polo Club. Diamond tier level is achieved or retained when the member earns 120,000 Club Miles or 80 Club Sectors during the membership year. Additional benefits for Diamond Card members include top priority waitlisting, guaranteed Economy Class or Business Class seat on Cathay Pacific or Dragonair flights booked 24 hours before departure, First Class check-in counters, 20 kg (44 lb) or one piece of extra baggage allowance, First Priority baggage handling, First Class lounge access with two guests when flying Cathay Pacific or Dragonair operated flights and Business Class lounge access with two guests when flying on any airline. Marco Polo Club Diamond tier status is equivalent to Oneworld Emerald tier status, which entitles members to Oneworld Emerald benefits when travelling on a Oneworld member airline.
- Diamond Plus
The highest tier in the Marco Polo Club. Diamond Plus tier level offered annually to the top one percent of Diamond members worldwide “in recognition of their exceptional and consistent travel performance and their contribution to Cathay Pacific and Dragonair. Diamond Plus and Diamond members are “considered in the same tier in every aspect”. However, Diamond Plus get extra perks consisting of "Nomination of one companion to the Diamond tier", "Access to CX First Class lounges regardless which airline they are flying". Marco Polo Club Diamond Plus tier status is equivalent to Oneworld Emerald tier status, which entitles members to Oneworld Emerald benefits when travelling on a Oneworld member airline.
Asia Miles is a more traditional travel rewards programme in which Mileage Credits are accumulated by flying on Cathay Pacific, Dragonair or a partner airline. Mileage Credits can also be earned by spending through a number of hotels, credit card companies, car rental agencies, telecommunication companies and other non-airline channels. These miles can then be redeemed for flights or other products and services. Asia Miles membership is free; however, membership will be suspended after 36 months of inactivity, and can be closed without notice, once all remaining mileage credits have expired.
Food and beverages served on flights from Hong Kong are provided by LSG Lufthansa Service Hong Kong Ltd, a Dragonair associate. A variety of regional dishes, such as dim sum, Fokkien fried rice, barbecue pork with fried rice and chicken with Thai sweet chilli, is served on flights into mainland China. However, only beverages and cakes will be served in Economy Class for flights between Hong Kong and Changsha, Guangzhou and Sanya.
Dragon On Air, the airline's in-flight entertainment system, offers up to 10 video channels and 16 audio channels in all cabin classes on selected Airbus A330-300 aircraft with no First class seats are installed with personal televisions (PTVs). For all other Airbus A330-300s, First Class passengers a choice of five channels from PTV; while Business and Economy Class passengers on Airbus A330-300 and Airbus A321-200 aircraft are shown video features on the overhead screen. In addition, the airline provides a range different newspapers and magazines from around the world, including the airline's in-flight magazine Silkroad.
- Cathay Pacific: All flights except to and from Taipei, Kaoshiung, Manila and Phnom Penh
- Air China: On flights to and from Beijing, Chengdu, Chongqing, Dalian (all flights operate by Air China) and Tianjin (all flights operate by Air China)
- Malaysia Airlines: On flights to and from Kota Kinabalu
- Royal Brunei Airlines: On flights to and from Bandar Seri Begawan.
Awards received by Dragonair Year Organisation Award 2002 Skytrax World Airlines Awards Best Airline China 2003 Skytrax World Airlines Awards Best Airline China 2004 Skytrax World Airlines Awards Best Airline China 2005 Business Traveller Asia-Pacific Best China Airline 2005 Business Traveller China Best Airline Economy Class 2005 Skytrax World Airlines Awards Best Airline China 2006 Business Traveller Asia-Pacific Best China Airline 2006 Business Traveller China Best Airline Economy Class 2007 Skytrax World Airlines Awards Best Airline China 2007 World Travel Awards Top Airline for Potential Value 2008 Skytrax World Airlines Awards Best Regional Airline - Southeast Asia 2010 Skytrax World Airlines Awards Best Regional Airline 2010 TTG Travel Best Regional Airline  2010 Yazhou Zhoukan Asian Excellence Brand 2011 Skytrax World Airlines Awards Best Regional Airline 2011 Skytrax World Airlines Awards Best Regional Airline - Asia
Subsidiaries and associates
Since its founding in 1985, the airline has been investing into airline-related servicing companies, including inflight catering, ground handling and service equipment companies.
Dragonair Major Subsidiaries and Associates (as of 26 July 2009[update]) Company Percentage owned LSG Lufthansa Service Hong Kong Ltd 31.94% Dah-Chong Hong-Dragonair Airport GSE Service Ltd (DAS) 30% HAS GSE Solutions Ltd 30%
Hong Kong International Airport Services Ltd
Hong Kong International Airport Services Ltd (HIAS), a former wholly owned subsidiary, provides ground handling services to the airline at Hong Kong International Airport. Their services include airside/landside operations, airport lounge, baggage services, cargo services, ramp services, ticketing & Information, station control and flight operations. On 1 November 2008, HIAS was integrated into Hong Kong Airport Services Ltd (HAS), a joint venture between Dragonair and Cathay Pacific, to become one of the Asia's largest airport services providers. On 1 December 2008, HAS became a wholly owned subsidiary of Cathay Pacific.
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