Telstra Corporation Limited Type Public company Traded as ASX: TLS
Industry Telecommunications Founded 12 June 1975 Headquarters Telstra Corporate Centre
Area served Worldwide Key people David Thodey (CEO)
Catherine Livingstone (Chair)
Products Fixed line and mobile telephony, Internet services, digital television Revenue A$25.304 billion (2011) Profit A$3.231 billion (2011) Total assets A$37.913 billion (2011) Total equity A$12.074 billion (2011) Employees 35,790 (2011) Website www.telstra.com.au
Telstra Corporation Limited (ASX: TLS, NZX: TLS; known as Telstra) is an Australian telecommunications and media company, building and operating telecommunications networks and marketing voice, mobile, internet access and pay television products & services. Telstra has a long history in Australia, originating as a government department together with Australia Post. Relatively recently, Telstra was fully privatised and is now undergoing a change program to become more "sales and marketing lead" under its new CEO David Thodey. The federal government's National Broadband Network agenda, as well as industry changes driven by mass adoption of the internet are imposing further structural changes upon the company.
- 1 History
- 2 Strategy & Execution 2010 onwards
- 3 Products & Services
- 4 Market position and power
- 5 Fibre-to-the-node (FTTN) and the NBN
- 6 Management
- 7 International expansion
- 8 Sponsorship
- 9 Awards
- 10 WotNext
- 11 References
- 12 External links
Australian telecommunications services were originally controlled by the Postmaster-General's Department (PMG). On 1 July 1975, separate commissions were established by statute to replace the PMG. Responsibility for postal services was transferred to the Australian Postal Commission (Australia Post). The Australian Telecommunications Commission (ATC), trading as Telecom Australia, ran domestic telecommunication services.
In 1989 the ATC was reconstituted as the Australian Telecommunications Corporation.
In 1992 the Overseas Telecommunications Commission, a separate government body established in 1946, was merged with the Australian Telecommunications Corporation into the short-lived Australian and Overseas Telecommunications Corporation (AOTC) which continued trading under the established identities of Telecom and OTC. The AOTC was renamed to Telstra Corporation Limited in 1993. The name Telstra is derived from the word Telecommunication Australia (TEL from Telecommunication and STRA from Australia). The corporation then traded under the "Telstra" brand internationally and "Telecom Australia" domestically until uniform branding of "Telstra" was introduced throughout the entire organisation in 1995.
Telstra has faced competition since the early 1990s from Optus (Australia's 2nd largest communication company) and a host of other smaller providers. It retains ownership of the fixed-line telephone network, as well as one of two competing pay-TV and data cable networks. Other companies offering fixed-line services must therefore deal with Telstra except Optus, Transact and a few others who have installed their own infrastructure.
Overseas Telecommunications Commission
The Overseas Telecommunications Commission (OTC) was established by an Act of Parliament in August 1946. It inherited facilities and resources from Amalgamated Wireless Australasia Limited (AWA) and Cable & Wireless, and was charged with responsibility for all international telecommunications services into, through and out of Australia.
On 1 February 1992 it was merged with Australia’s domestic telecommunications carrier, the Australian Telecommunications Corporation Limited (“Telecom”) to create the Australian and Overseas Telecommunications Corporation Limited (AOTC). The new organisation underwent a corporate identity review and was subsequently renamed Telstra Corporation Limited (“Telstra”) for international business in 1993, and domestic business in 1995.
When first established in 1946, OTC inherited facilities which had been depleted during World War II, and faced rising costs and falling profits. From this tenuous beginning, the organisation was to grow over the years to gain world standing on the international telecommunications stage.
Throughout rapid developments in undersea cable networks, global satellite systems and burgeoning digital technologies, OTC maintained a keen watch over its services to ensure continued quality. It also maintained and developed its links with maritime services, one of the initial arms of Australia’s international telecommunications network.
Telstra was privatised in three different stages informally known as T1 ($3.30), T2 ($7.40) and T3 ($3.60) in 1997, 1999 and 2006 respectively. In T1, the government sold one third of its shares in Telstra for A$14 billion and publicly listed the company on the Australian Stock Exchange. In 1999, a further 16% of Telstra shares were sold to the public, leaving the Australian government with 51% ownership. In 2006, T3 was announced by the government and was the largest of the three public releases, reducing the Government's ownership of Telstra to 17%. The 17% remainder of Telstra was placed in Australia's Future Fund, which will provide superannuation and pensions for Australia's public servants. In 2009 the Future Fund sold off another $2.4B worth of shares reducing the government's stake in Telstra to 10.9%.
On 15 September 2009, the Australian Government announced new plans to structurally separate Telstra into two separate entities; a retail and wholesale arm. Senator Stephen Conroy, Minister for Broadband and Communications, has stated to Telstra that the company can either "break itself up or (the government) will do it for them".
On 12 July 2011 the Office of the Australian Information Commissioner (OAIC) released the findings of its investigation into a mailing list error by Telstra Corporation Limited (Telstra) which resulted in approximately 60,300 Telstra customers’ personal information being sent to other customers. The Australian Privacy Commissioner Timothy Pilgrim said
“Our investigation has confirmed that while Telstra breached the Privacy Act when the personal information of a number of its customers was disclosed to third parties; this incident was caused by a one-off human error. It was not a result of Telstra failing to have reasonable steps in place to protect the personal information of its customers, as required by the Privacy Act”, said Pilgrim.
The government probe determined that Telstra had security measures in place to protect customer personal information involved in mail campaigns. These measures included privacy obligations in agreements with mailing houses, privacy impact assessments, and procedures to ensure staff handle personal information appropriately during mail campaigns.
“In this instance, taking into account the range of measures Telstra has in place for mail campaigns, I consider that the one-off human error that occurred does not mean that Telstra failed to comply with its obligation to take reasonable steps to protect the personal information of its customers. Therefore, I consider that Telstra has not breached this particular aspect of the Privacy Act”, the privacy commissioner said.
The commissioner determined that Telstra had acted "immediately" to prevent further breaches, notify customers, and review its data security practices.
In the report, Pilgrim related that the Australian government is currently considering recommendations from the Australian Law Reform Commission to introduce mandatory data breach notification laws in Australia.
Strategy & Execution 2010 onwards
Early in 2010, Telstra announced the creation of a $1b "fighting fund" to be used in a concerted effort to win back market share in key product categories. This effort seems to have paid off with strong sales momentum announced in February 2011.
Customer service recovery
As part of its new strategy, Telstra announced that its "goal is for customer service to be fundamental to everything we do". 
Creation of Telstra Digital
In February 2011, Telstra announced the formation of Telstra Digital under the leadership of Gerd Schenkel who was hired from National Australia Bank/UBank. Telstra Digital's initial purpose is to improve the use of digital channels for customer service. In March 2011, Telstra Digital launched new mobile phone plans that include electronic bills and payments and levy a $2 charge for paper bills. In April 2011, Telstra Digital relaunched its web homepage design. In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. In September 2011, Telstra Digital launched a new Account Services portal to help achieve its goal of managing 35% of Telstra's transactions  In October 2011, Telstra Digital announced a new mobile smartphone optimized version of its website.  In November 2011, Telstra Digital launched an iPhone app on a trial basis , as well as a new online mobile phone shop. 
Expansion of retail network
In February 2011, Telstra announced the creation of an additional 100 retail stores within 3 years.
In October 2011, Telstra launched a new brand identity and colour scheme. 
National Broadband Network
Telstra has had involvement in the various form of ideas for a National Broadband Network. In its current form, Telstra will essentially sell its legacy copper network to NBN Co. In October, Telstra’s shareholders approved of this deal. 
Products & Services
Fixed lines and mobile
Telstra is Australia's dominant and largest provider of Fixed Line services. These include home phone, business and other PSTN products. Due to Telstra owning the majority of Australia's copper network, this has allowed them to become the dominant provider of these services.
Telstra outsources a significant portion of network installation and maintenance to private contractors and joint ventures, such as ABB Communications and STCJV (Siemens Thiess Communications Joint Venture).
Telstra also owns and maintains the majority of Australia's public telephones. In 2006, Telstra announced it would remove many of the phones citing unprofitably due to vandalism and the increasing take-up and use of mobile telephones.
Telstra Mobile is Australia's largest mobile telephone service providers, in terms of both subscriptions and coverage. Telstra operates Australia's largest GSM and 3G UMTS (branded as Next G) mobile telephony networks in Australia, as well as holding a 50% stake in the 3GIS Ltd 2100 MHz UMTS network infrastructure, shared with Hutchison (Three). As of September 2007, Telstra had an estimated 9.3M mobile subscribers . Telstra Mobile services are available in post-paid and prepaid payment types, known as Telstra Pre-Paid (formerly communic8 Pre-Paid).
Telstra's GSM network was the first digital mobile network in Australia. It was launched in April 1993 on the 900 MHz band as "Telstra MobileNet Digital". The GSM network has carried the majority of Telstra's mobile subscribers for the last 10 years and has seen numerous upgrades. 1800 MHz capacity channels were added to the network in the late 1990s as well as GPRS packet data transmission capabilities. As part of the UMTS Next G deployment, the GSM network was also upgraded to a full EDGE data transmission capability in 2006 providing data transmission capabilities greater than 40 kbit/s on its GSM network.
In 1981, Telstra (then Telecom Australia) was the first company to provide mobile telephony services in Australia. The first automated mobile service operated in the major capital cities on 500 MHz using the '007' dialling prefix. This network only provided "car phone" capabilities to subscribers as portable hand-held terminals were not practical at that time. The first cellular system in Australia offering portable hand-held phones was launched by Telstra in 1987 using the AMPS analogue standard on the 800 MHz band. This network at its peak had over 1 million subscribers, but was mandated by the government to be closed down by the year 2000, partially due to privacy concerns which resulted from the AMPS technology, but also because of arrangements undertaken to secure sufficient interest in the GSM network licenses offered in 1992 to competitors. A license condition placed on Telstra to maintain an equivalent coverage footprint at the time resulted in Telstra deciding to deploy an IS-95 CDMA based network in its place.
Telstra has 7000 Next G Base Stations.
This is a list of known active mobile networks used by Telstra
Frequencies used on the Telstra Network Frequency Protocol Class Notes 900 MHz GSM/EDGE 2G EDGE data capabilities are available on 100% of the GSM networks used 1800 MHz GSM/EDGE 2G Used in areas requiring extra capacity. 850 MHz UMTS/WCDMA/HSPA/HSPA+ 3G Telstra Next G 3G network covering 99% of the Australian population 2100 MHz UMTS/WCDMA/HSPA 3G 3GIS network in 50/50 partnership with Vodafone Hutchison Australia, covers capital cities (Telstra is ending this partnership on 1 January 2012 or later -
at which point all 3G customers will be required to utilise Telstra's Next G Network)
1800 MHz LTE 3G Current LTE roll-out in major capital cities. Most of the GSM1800 is being shut down in areas in preperation
February 2011: Ericsson wins the LTE contract with Telstra. The LTE network is being deployed in capital city CBDs and select regional centres throughout 2011. It will operate at 1800Mhz and integrate with a HSPA+ service at 850Mhz. A dual mode (LTE/HSPA+) mobile broadband device has been developed for the network.
Telstra provides internet subscription and various internet services (such as IP networking, email, servers and network hosting) through its range of subsidiaries.
- Telstra Internet Direct provides internet subscription, services (including IP networking and email) to businesses, government and enterprise. Telstra Internet Direct is mainly focused on business customers and does not sell its products to residential customers unless they have an ABN (Australian Business Number)
- Telstra BigPond provides internet subscription (Cable, ADSL, Wireless and Dialup) for residential customers as well as small business. BigPond is Australia's largest internet service provider with over two million subscribers.
- Telstra Wholesale resells or leases telecommunications products (including dial-in ports, exchange space, and ADSL DSLAM ports) to other companies for the purpose of resale at a fee.
Telstra Internet is the national internet backbone for Telstra, within Australia. Telstra sells direct (business-grade) connections to the backbone under the Telstra Internet Direct name, and consumer Dialup, ADSL, Cable Modem and Satellite connections under the BigPond brand name.
Telstra Wholesale provides products such as Data, Mobile, Voice, and other Facilities (including Co-location and Duct Access) to other companies and organisations for re-sale. Telstra Wholesale also provides operational support for its customers, and facilities for international customers such as International Data Transport and IP Transport.
Due to Telstra's position as Australia's incumbent telecommunications provider, Telstra Wholesale is the incumbent and dominant wholesaler of ADSL services to other Internet Service Providers. Telstra installed the first DSLAMs in exchanges prior to 2000, and began wholesaling access in late 2000. Telstra Wholesale has a comprehensive network of ADSL DSLAMs (the largest in Australia) and allows competitors access to each Telstra DSLAM at ADSL1 speeds.
Telstra owns and operates the largest cable internet network in Australia. Telstra Cable operates in selected cities and areas of Australia including (Melbourne, Brisbane, Canberra, Sydney, Perth, Adelaide and the Gold Coast), providing downstream speeds of up to 30 Mbit/s in selected areas. while Melbourne being the only capital city in Australia with speeds of 100 Mbit/s making it the fastest broadband speed in Australia and among the fastest in the world. The upgrade to 100 Mbit/s was complete in Melbourne by Christmas 2009, and launched the new DOCSIS 3.0 services on 1 December 2009 before the deadline. Telstra provides internet services for personal and business clients, through its internet service provider (ISP), BigPond. BigPond provides internet products over various delivery methods, including ADSL, Cable Internet, Dialup, Satellite and Wireless Internet (through the Next G network).
At the end of the 2007 financial year, BigPond had over two million broadband subscribers. The existing customer base of BigPond Wireless is currently being migrated over to the Next G network, which offers higher speeds and greater coverage.
On 10 November 2006, Telstra made two major changes to their ADSL network. The first was an increase of wholesale ADSL speeds from 1.5 Mbit/s/256 kbit/s to 8 Mbit/s/384 kbit/s. Telstra also released an ADSL2+ broadband service offering download speeds of up to 24 Mbit/s from exchanges where competitors were already offering ADSL2+ services.
On 6 February 2008, Telstra announced that it would activate high-speed ADSL2+ broadband in a further 900 telephone exchanges serving 2.4 million consumers across every state and territory in Australia. Telstra also claimed that it has received assurances from the Government that it would not be forced to wholesale these services to other providers, and that the move came "after the Government made clear it did not consider a compelling case had been made for regulating third-party access to the service – an assurance sought by Telstra for more than one year."
On 10 June 2008, it was announced that Telstra was in discussions with some wholesale customers in reference to wholesaling ADSL2+ services.
In January 2009 Telstra was ranked top Australian ISP, in terms of performance, by Epitiro.
Telstra is also known for its innovative Facebook application that was released in 2011. This application called "Blurtl" allows the user to leave audio messages on their own walls, essentially allowing the user to make an audio Facebook status.
Telstra owns and operates a series of retail stores known as Telstra Stores. Some are directly owned and operated by the Telstra Corporation – others are individually-operated franchises (which usually offer less services and facilities). Telstra has come under criticism for failing to provide clear differentiation between full service stores and franchises.
Telstra launched a range of T[life] concept stores in the early 2000s. These stores were designed based on the Apple Retail Store model (and indeed employed common designers and architects). The T[life] model provided live demonstration handsets, in-store technical support and repairs, teleconferencing, workshops and other concept services.
This rollout has been abandoned in favour of a more unified approach, with all stores being re-branded as Telstra Stores and being equipped with various facilities regardless of ownership and more finely tuned to local requirements.
Telstra's Hybrid Fibre Coax (HFC) (commonly referred to as "Cable") network is one of the delivery systems used by the Australian Subscription Television provider Foxtel. Telstra owns 50% of Foxtel in a joint venture with News Corporation and Consolidated Media Holdings. Telstra also resell Foxtel's "Digital" to customers in Foxtel's service area (as "Foxtel from Telstra").Telstra offers discounts for Telstra full-service fixed line customers, with internet, pay TV and/or mobile services with Telstra. Such discounts can include free installation and the first month of the best Foxtel package (all channels) for free.
Directories and advertising (Sensis)
Sensis is Telstra's wholly owned advertising and directories arm. This subsidiary was originally known as Pacific Access (since 1991), before changing its name to Sensis in August 2002. Sensis publishes Australia's White Pages and Yellow Pages telephone directories, and in 2004 purchased the Trading Post, a classified advertising periodical. In 2008 management of the Trading Post was transferred to Telstra. In 2009 the printed Trading Post was shut down. Sensis also manages several websites including:
- Yellow Pages Online: an online version of the print directory
- White Pages Online: an online version of the print directory
- Yellow Advertiser: dedicated online resources for Yellow advertisers
- Sensis.com.au: an Australian search engine
- WhereIs.com: online maps and street directories
- CitySearch: city-based lifestyle and entertainment guide
- GoStay: online accommodation booking
- Home at Yellow: a home improvement website
- SouFun: a China-based property website
Sensis is responsible for Telstra's telephone directory assistance call centres – including 1223 ("Telstra Directory Assistance"), 12456 ("Call Connect"), 1225 ("International Directories") and 1234 ("1234" information service).
In 2007 Sensis commissioned Amdocs to develop a customer interaction and database management system dubbed "iGen" to combine the existing GENESIS (also known as POST) system and the company's dozens of other internal customer and account systems into one interface. The new system would combine both Yellow Pages and White Pages directory information on one system.
The original cost of development and implementation was estimated at A$300 million which was funded by Telstra, but a twelve month delay in deployment and lack of user acceptance testing almost doubled the original cost. "iGen" was eventually deployed to mass disapproval from employees who experienced extremely low performance and reduced capabilities from the new system. In November 2009, the entire White Pages directory product reverted to the legacy system, GENESIS, after realisation by Sensis management that iGen was incapable of delivering expected performance.
In 2010 Sensis CEO Bruce Akhurst announced that the Yellow Pages had been switched over to iGen. In a blog posting he stated that they were ahead of the biggest system challenges and that iGen was 'stable' and 'operating effectively'.
Market position and power
When the Australian telecommunications industry was deregulated in the early 1990s, Telstra successfully used a combination of strategies to maintain its market dominance to fend off market newcomer Optus. Telstra found a strategy of offering lower rates on some routes and at certain times of day, even though its prices, on average, were higher than its rival's was more likely to prevent consumers from switching. Ultimately, Telstra was able to retain several points of market share it otherwise would have lost.
Telstra's market dominance extends beyond its historical PSTN voice and private data business, into newer markets such as Internet Access, Hosting, and Colocation services. In spite of competition from both foreign and domestic challengers, the former PTT is perceived to have retained a strong grip on many of the country's most profitable customers.
Optus remains the company's nearest rival for lucrative business networks. However, Telstra supplies almost twice as many customers in the ASX200 with Dedicated Internet Access services.
Fibre-to-the-node (FTTN) and the NBN
On 26 November 2008, Telstra submitted a non-complying tender issued by the federal government to build a National Broadband Network. Instead of following the tender guidelines, Telstra submitted a 12 page letter proposing a $5 billion broadband network covering between 80 and 90 per cent of the Australian population, in particular, only major cities, despite the tender requiring 98 per cent coverage.
Telstra was removed from the National Broadband Network RFP process on 15 December 2008. According to a spokesman for the Communications Minister, Stephen Conroy, "The expert panel has determined that Telstra’s submission to the national broadband network is not compliant. They are out of the process now."
Telstra has announced that it will raise speeds on its existing Next G network and HFC "cable" network so that they both offer higher speeds than the RFP for the NBN requires.
Following Telstra's exclusion from the National Broadband Network bidding process Telstra's share price suffered the biggest one day percentage fall in its history.
On 19 June 2010, Telstra came to a non-binding agreement with the Australian government to participate in the National Broadband Network. In exchange for A$ 11 billion, Telstra is required to de-commission its copper and HFC broadband networks and transfer all customers to the NBN once it is completed.
In April 2006, the appointment of Fiona Balfour as Chief Information Officer saw Vish Padmanabhan demoted to his previous role of deputy CIO. On 6 February 2007, Balfour left the company, 10 months after she had joined the company following 14 years with Qantas.
On the ABC's (Australian Broadcasting Corporation) documentary program Four Corners, Telstra's COO Greg Winn was revealed to have stated "We run an absolute dictatorship and that’s what’s going to drive this transformation and deliver results... If you can’t get the people to go there and you try once and you try twice... then you just shoot ‘em and get them out of the way..."
Research has shown the deregulation of the Australian telecommunications industry has changed employment relations (ER) at Telstra. Between 1992 and 2009 Telstra's ER strategies included large-scale downsizing and outsourcing. It moved dramatically toward unitarist (anti-union) ER approaches, with a shift away from collective bargaining toward individual employment contracts.
Year appointed CEO 1992 W. Frank Blount 1999 Dr Zygmunt (Ziggy) Edward Switkowski 2005 Solomon Trujillo 2009 David Thodey
Year Name Type of Ownership Comments 1992 Telstra Europe 100% Telstra has been operating in Europe since 1992. Telstra Europe has a customer base of over 7000 customers, who buy data, voice and complex managed network and hosting services. 2001 TelstraClear 100% New Zealand's third largest telecommunications provider after Telecom New Zealand & Vodafone New Zealand. It has its own fibre networks in major cities, is building regional fibre backhaul, has a hybrid fibre-coax network providing phone, internet, & TV services (in Wellington, Christchurch and Kapiti), and resells Telecom New Zealand's phone & data services nationwide (including a mobile agreement). The company was formed in 2001 from the merger of subsidiary TelstraSaturn (a 50/50 joint-venture with Austar which had previously acquired ISPs paradise.net and NetLink) and the telco Clear Communications purchased from BT Group plc. 2003 Reach Asian undersea cable 50% venture, with Pacific Century Cyberworks This partnership was created during the late 1990s telecommunications boom – it struggled and had its book value downgraded to zero by Telstra in February 2003. Reach's debt was renegotiated in 2004 and it was restructured to operate mainly as a vehicle for its owners' international requirements. 2005 Adstream Australia 58% In early 2006 Telstra offers $20 million cash to increase its total stake from 33 to 58 per cent. 2006 SouFun 51% SouFun is integrated into the Sensis business and provide Telstra with an entry point into China. 2006 New World Mobility 76.4% The largest mobile operator in Hong Kong with 34% of the market in 2006. Telstra originally acquired 60% of CSL (the former Hong Kong Telecom's mobile arm) from Pacific Century Cyberworks, then the remaining 40%, before merging it with New World Mobility. 2008 Telstra Endeavour 100% Communications cable linking Sydney and Hawaii. The cable went live in October 2008, with a capacity of 1.28 terabits per second in the future (currently at 80 gigabits per second.) 2008 Norstar Media controlling stakes Telstra acquired controlling stakes in the two businesses, Norstar Media and Autohome/PCPop, for an undisclosed amount. 2008 Autohome/PCPop controlling stakes See above 2011 iVision 100% Integrated video conferencing solutions 2011 Telepresence Joint Venture with tata group Telstra expands global telepresence reach with partner Tata Communications 2011 Telstra Telecommunications Private Limited Joint venture with Microland Licence for long distance and ISP data serivces
Telstra and Nintendo Australia made a joint venture to establish Wireless Wi-Fi Hotspots in restaurants around Australia so Nintendo DS users could connect to the internet to view HTTP/HTTPS pages on Nintendo's Nintendo DS Browser and Nintendo DS games that was Nintendo WFC enabled.
Telstra had naming rights to the Telstra Dome in Melbourne, but lost these rights to Etihad Airways, the national airline of the United Arab Emirates, from 1 March 2009 onwards. Telstra is also the naming rights sponsor of the National Rugby League Premiership. Telstra is also the principal sponsor of Swimming Australia. They also sponsored Minardi for the 2002 F1 season and Rally Australia up to 2006.
Telstra sponsors numerous awards around Australia, including the Australian Business of the Year award, the MYOB Small Business Award, and the National Aboriginal & Torres Strait Islander Art Award (NATSIAA) which has become known as the Telstra Award. Notable past winners include Vaxine, APS Plastics, and eWAY.
Telstra, in January 2007, launched WotNext, a video-publishing website; the website lets users upload video content, which is sold to mobile users for A$1, the money is divided between the uploader and Telstra, each receiving 50 per cent. The website was shutdown in December 2007; after a media backlash over uploaded semi-pornographic videos.
- ^ O'Leary, Grahame (15 September 2003). Telstra Sale: Background and Chronology (Report). Parliament of Australia. http://www.aph.gov.au/library/pubs/chron/2003-04/04chr03.htm. Retrieved 5 May 2011.
- ^ a b c d e Telstra (2010). Annual Report 2010 (Report). Telstra. p. 4–5,10. http://www.telstra.com.au/abouttelstra/download/document/tls749-annual-report-2010.pdf.
- ^ Information sources: OTC annual reports (Australian state and national libraries, OTC Australia Archive, Telstra Archive), OTC magazine Transit, (Australian state and national libraries, OTC Australia Archive, Telstra Archive).
- ^ "About Telstra FAQ". telstra.com. http://telstra.com.au/abouttelstra/company-overview/history/telstra-story/. Retrieved 17 May 2011.
- ^ a b "Australia – Privatisation of Telstra". http://www.budde.com.au/Reports/Contents/Australia-Privatisation-of-Telstra-2739.html.
- ^ "About Telstra FAQ". telstra.com. http://telstra.com.au/abouttelstra/company-overview/history/telstra-story/. Retrieved 19 October 2010.
- ^ "Government's final share in Telstra". The Age (Melbourne). 18 August 2005. http://www.theage.com.au/news/national/telstra-share-slump-may-force-delay/2005/08/17/1123958124821.html.
- ^ "Australian Future Fund". http://www.futurefund.gov.au/.
- ^ "Future Fund dumps $2.4 billion of Telstra shares". http://www.itnews.com.au/News/153600,future-fund-dumps-24-billion-of-telstra-shares.aspx.
- ^ "Separation Article". IntelligentInvestor.com.au. http://www.intelligentinvestor.com.au/articles/Telstra-TLS/Telstra-structural-separation-coverage.cfm?articleID=1020426.
- ^ "Separation coverage". BusinessSpectator.com.au. http://www.businessspectator.com.au/bs.nsf/Article/FULL-COVERAGE-Telstra-structural-separation-pd20090915-VW3ZJ?OpenDocument.
- ^ Kitney, Damon (12 November 2010). "Thodey goes undercover to discover the real Telstra". The Australian. http://www.theaustralian.com.au/business/thodey-goes-undercover-to-discover-the-real-telstra/story-e6frg8zx-1225952347489. Retrieved 5 October 2011.
- ^ Bingemann, Mitchell (22 February 2011). "Fighting fund pays off". The Australian. http://www.theaustralian.com.au/australian-it/fighting-fund-pays-off/story-fn7uxxqa-1226005543654. Retrieved 5 October 2011.
- ^ http://www.telstra.com.au/abouttelstra/media-centre/speeches/using-the-customers-voice-to-design-telstras-new-customer-service-init.xml?searchYear=2010
- ^ http://www.theaustralian.com.au/australian-it/telecommunications/telstra-bucks-complaints-trend/story-fn4iyzsr-1226188682623
- ^ a b "Telstra to expand online service and add more than 100 new stores". Telstra. 21 February 2011. http://www.telstra.com.au/abouttelstra/media-centre/announcements/telstra-to-expand-online-service-and-add-more-than-100-new-stores.xml. Retrieved 5 October 2011.
- ^ Bettersby, Lucy (21 February 2011). "Telstra wants to get more customers online". The Sydney Morning Herald. http://www.smh.com.au/business/telstra-wants-to-get-more-customers-online-20110220-1b10v.html. Retrieved 5 October 2011.
- ^ Durie, John (26 March 2011). "Telstra goes back for its future". The Australian. http://www.theaustralian.com.au/business/opinion/telstra-goes-back-for-its-future/story-e6frg9if-1226028341058. Retrieved 5 October 2011.
- ^ Schenkel, Gerd (19 April 2011). "The new face of telstra.com". Telstra Exchange. http://exchange.telstra.com.au/2011/04/19/telstra-website-redesign/. Retrieved 5 October 2011.
- ^ Lee, Tracy (17 August 2011). "Telstra reveals social networking strategy". The Australian. http://www.theaustralian.com.au/australian-it/telstra-reveals-social-networking-strategy/story-e6frgakx-1226116285981. Retrieved 5 October 2011.
- ^ http://www.theage.com.au/business/telstra-aims-to-close-online-gap-with-rivals-20110930-1l179.html
- ^ http://exchange.telstra.com.au/2011/10/28/say-hello-to-the-new-mobile-face-of-telstra-com/
- ^ http://itechreport.com.au/2011/11/07/telstra-preps-my-telstra-iphone-app/
- ^ http://exchange.telstra.com.au/2011/11/08/who-wants-to-shop-online/
- ^ http://www.theaustralian.com.au/news/nation/telstras-new-3m-logo-puts-critics-off-colour/story-e6frg6nf-1226139333946
- ^ http://www.abc.net.au/news/2011-10-18/telstra-agm/3576790
- ^ "List of Telstra contracted companies that supply home phone lines". Telstra. http://www.telstra.com.au/movinghome/newhome.cfm. Retrieved 11 April 2010.
- ^ Alberici, Emma (20 February 2006). "Telstra to cut number of pay phones". The 7.30 Report (Australian Broadcasting Corporation). http://www.abc.net.au/7.30/content/2006/s1574374.htm. Retrieved 5 October 2011.
- ^ a b "Telstra Reports 2 Million Hsdpa Subscribers". cellular-news. http://www.cellular-news.com/story/28136.php. Retrieved 5 April 2008.
- ^ Barker, Garry (14 February 2007). "Telstra to make Next G biggest, fastest in world". The Age. http://www.theage.com.au/news/business/telstra-to-make-next-g-biggest-fastest-in-world/2007/02/13/1171128974088.html. Retrieved 5 April 2008.
- ^ "About Telstra – Fact Sheet – Mobiles". Archived from the original on 26 October 2007. http://web.archive.org/web/20071026164005/http://www.telstra.com.au/abouttelstra/corp/facts/mobiles.cfm. Retrieved 11 April 2010.
- ^ "Telstraprepaidplus.com.au". Telstraprepaidplus.com.au. http://telstraprepaidplus.com.au. Retrieved 22 August 2010.
- ^ "GSM Roaming Australia". http://www.gsmworld.com/roaming/gsminfo/cou_au.shtml.
- ^ "EDGE Databank". http://www.gsacom.com/gsm_3g/edge_databank.php4#EDGE_Fact_Sheet.
- ^ "Next G at 42Mbps to be available in 100 regional towns". iTWire. 4 June 2010. http://www.itwire.com/your-it-news/mobility/39578-next-g-at-42mbps-to-be-available-in-100-regional-towns. Retrieved 22 August 2010.
- ^ Telstra announces ending of partnership with VHA Accessed: 27 January 2011
- ^ Theaustralian.com.au
- ^ "Telstra Wholesale Website". http://telstrawholesale.com.
- ^ "Telstra Wholesale Products and Solutions". http://telstrawholesale.com.au/products/.
- ^ "Information on becoming a Telstra Wholesale customer". http://telstrawholesale.com/dobusiness/become-a-customer/become-a-customer.htm.
- ^ "Telstra Wholesale Operational Support". http://telstrawholesale.com.au/operationalsupport.
- ^ "Telstra Wholesale International". http://telstrawholesale.com.au/products/international.
- ^ "Telstra pressure increases as more ISPs join ADSL race". Whirlpool (website). 5 September 2000. http://whirlpool.net.au/article.cfm/118. Retrieved 14 October 2006.
- ^ "Annual Report 2007 – Full Year Results and Operations Review (Page 46)". http://www.telstra.com.au/abouttelstra/investor/docs/tls542_fyr2007.pdf.
- ^ Corner, Stuart (6 February 2008). "Telstra ADSL2+ 'spin' is breathtaking". iTWire. http://www.itwire.com/content/view/16489/1095/. Retrieved 5 October 2011.
- ^ Coleman, Luke (10 June 2008). "Telstra's reversal: preparing to wholesale ADSL2+". TechDay. http://www.techday.co.nz/telecommunicationsreview/news/telstras-reversal-preparing-to-wholesale-adsl/11384/. Retrieved 5 October 2011.
- ^ Pauli, Darren (17 February 2009). "Benchmarker defends Oz broadband report". Computerworld. http://www.computerworld.com.au/article/276893/benchmarker_defends_oz_broadband_report_/. Retrieved 5 October 2011.
- ^ Harbison, Niall (31 May 2011). "Australian telecom company launches one of the smartest Facebook apps to date". TNW. http://thenextweb.com/socialmedia/2011/05/31/australian-telecom-company-launches-one-of-the-smartest-facebook-apps-to-date/. Retrieved 5 October 2011.
- ^ "Telstra unveils T Life Melbourne". cnet.com.au. http://www.cnet.com.au/telstra-unveils-tlife-melbourne-339290139.htm. Retrieved 15 May 2011.
- ^ "Foxtel Summer Deal by Telstra". Foxtel.com.au. http://www.foxtel.com.au/landing/nothing/melting/1.htm?ac=homepage. Retrieved 2010-08-22.
- ^ Sensis Pty Limited (2002-08-19). Pacific Access launches new corporate brand – Sensis. Press release. Retrieved 8 March 2008.
- ^ "1234 - Standard mobile Services - Telstra". http://www.telstra.com.au/mobile/services/info_services/1234.html. Retrieved 2011-05-15.
- ^ Holt, Jacquelyn (13 November 2009). "Sensis denies database disaster – Software – News". Zdnet.com.au. http://www.zdnet.com.au/news/software/soa/Sensis-denies-database-disaster/0,130061733,339299532,00.htm. Retrieved 2010-08-22.
- ^ Akhurst, Bruce (1 March 2011). "Sensis CEO Update, February 2010". Sensis. http://www.speakingsensis.com.au/ceoupdate/sensis-ceo-update-february-2010-1125.html. Retrieved 2011-04-04.
- ^ Roberts, JH (November 2005), "Defensive marketing: How a strong incumbent can protect its position", Harvard Business Review 83 (11): 150, http://hbr.org/2005/11/defensive-marketing/ar/1
- ^ Martin, Peter (16 December 2008). "The Age article containing High Court ruling against Telstra". Melbourne: Theage.com.au. http://www.theage.com.au/national/telstra-not-beaten-yet-on-broadband-20081215-6z1o.html?page=-1. Retrieved 2010-08-22.
- ^ Labor network tender a farce: Minchin[dead link]
- ^ Telstra enters NBN race[dead link]
- ^ "Telstra's NBN bid rejected". news.com.au. 2008-12-15. http://www.news.com.au/story/0,27574,24800767-15306,00.html. Retrieved 2008-12-15. [dead link]
- ^ Martin, Peter (2008-12-16). "Telstra not beaten yet on broadband". The Age (Melbourne). http://www.theage.com.au/national/telstra-not-beaten-yet-on-broadband-20081215-6z3x.html?page=-1. Retrieved 2008-12-16.
- ^ "Telstra, Macarthur push Australian sharemarket down 2pc". The Australian. 2008-12-16. http://www.theaustralian.news.com.au/business/story/0,28124,24809234-20142,00.html. Retrieved 2008-12-18. [dead link]
- ^ "Sydney Morning Herald 22 June 2010, Telstra deal with govt". Smh.com.au. http://www.smh.com.au/execute_search.html?text=telstra&ss=Business. Retrieved 2010-08-22.
- ^ Deare, Steven (26 February 2007). "Westpac hires ex-Telstra CIO: News – Business – ZDNet Australia". Zdnet.com.au. http://www.zdnet.com.au/news/business/soa/Westpac_hires_ex_Telstra_CIO/0,139023166,339273836,00.htm. Retrieved 2010-08-22.
- ^ Balfour leaves Telstra, Australian IT[dead link]
- ^ "Four Corners – 18 June 2007: Tough Calls". Abc.net.au. http://www.abc.net.au/4corners/content/2007/s1952054.htm. Retrieved 2010-08-22.
- ^ Ross, Peter (October 2009), "Strategic choices in pluralist and unitarist employment relations regimes: a study of australian telecommunications", Industrial and Labor Relations Review 63 (1): 24–41, http://digitalcommons.ilr.cornell.edu/ilrreview/vol63/iss1/2/
- ^ Thodey takes Telstra's reins as Sol heads home Australian IT, 19 May 2009
- ^ ABC.net.au
- ^ "Managed Hosting, Networks & Data Services | Telstra International". Telstra.co.uk. http://telstra.co.uk/. Retrieved 2010-08-22.
- ^ About.sensis.com.au
- ^ "Telstra Media Release: SouFun acquisition complements Sensis growth strategy". Telstra Corporation Ltd. http://www.telstra.com.au/abouttelstra/media/mediareleases_article.cfm?ObjectID=38238.
- ^ "CSL Corporate Profile". Hong Kong CSL (website). http://www.hkcsl.com/inside/corp_prof/index.html.
- ^ Telstra Endeavour Live[dead link]
- ^ "No. 228 (27/06/08) – Telstra acquires majority stake in leading Chinese online advertising businesses". Telstra Corporation Ltd. http://www.in.telstra.com.au/ism/corporatenews2008/no228270608telstraacquiresmajoritystakeinleadingchineseonlineadvertisingbusinesses.asp.
- ^ "Telstra expands global telepresence reach with Tata Communications". Telstra Corporation Ltd. http://www.telstrainternational.com/news/nid-85/telstra-expands-global-telepresence-reach-with-tata-communications/.
- ^ "Telstra expands in India with new telecoms licences". Telstra Corporation Ltd. http://www.telstrainternational.com/news/nid-88/telstra-expands-in-india-with-new-telecoms-licences/.
- ^ "Nintendo and Telstra double up for DS hotspots". pcworld.idg.com.au. http://www.pcworld.idg.com.au/article/181458/nintendo_telstra_double_up_ds_hotspots/. Retrieved 15 May 2011.
- ^ Telstradome.com.au
- ^ "Telstra Rally Australia". worldrallychampionship.net. http://www.worldrallychampionship.net/2006/australia/. Retrieved 2010-08-22.
- ^ NT.gov.au
- ^ Telstrabusinessawards.com
- ^ Telstrabusinessawards.com
- ^ Telstrabusinessawards.com
- ^ Moses, Asher (5 December 2007). "What next? Smutty clips nobble Telstra's 'YouTube'". The Sydney Morning Herald. http://www.smh.com.au/news/web/what-next-smutty-clips-nobble-telstras-youtube/2007/12/05/1196530724315.html. Retrieved 4 May 2011.
Current and former telecommunications and postal organisations of the Australian Commonwealth Government Australian mobile phone companies S&P/ASX 50 companies of Australia
AGL Energy · Alumina · Amcor · AMP · ANZ · Asciano · ASX · BHP Billiton · BlueScope Steel · Brambles · CFS Retail Property Trust · Coca-Cola Amatil · Commonwealth Bank · Computershare · Crown · CSL · Fortescue Metals Group · Foster's Group · GPT · Incitec Pivot · Insurance Australia Group · Leighton Holdings · Lend Lease · Macquarie Group · MAp Airports · Mirvac · National Australia Bank · Newcrest Mining · News Corporation · Oil Search · Orica · Origin Energy · Qantas · QBE Insurance · Rio Tinto · Santos · Sonic Healthcare · Stockland · Suncorp-Metway · Tabcorp · Telstra · Toll · Transurban · Wesfarmers · Westfield · Westfield Retail Trust · Westpac · Woodside Petroleum · Woolworths · WorleyParsons
NZX 50 companies of New Zealand
Air New Zealand · AMP · AMP NZ Office · ANZ · APN News & Media · Argosy Property Trust · Auckland International Airport · Cavalier · Contact Energy · DNZ Property Fund · Ebos · Fisher & Paykel Appliances · Fisher & Paykel Healthcare · Fletcher Building · Freightways · Goodman Fielder · Goodman Property Trust · Guinness Peat Group · Hallenstein Glasson · Heartland New Zealand · Infratil · Kathmandu · Kiwi Income Property Trust · Mainfreight · Methven · Michael Hill International · New Zealand Oil & Gas · New Zealand Refining Company · Nuplex · NZX · PGG Wrightson · Port of Tauranga · Property For Industry · Pumpkin Patch · Rakon · Restaurant Brands · Ryman Healthcare · Sanford · Skellerup · Skycity Entertainment Group · Sky Network Television · South Port NZ · Steel & Tube Holdings · Telecom New Zealand · Telstra · Tower · TrustPower · Vector · Vital Healthcare Property Trust · The Warehouse Group · Westpac
Telecommunications (general) History
- Computer networks
- Electrical telegraphy
- Hydraulic telegraphs
- Mass media
- Mobile phones
- Optical telegraphy
- Satellite communications
- Telephone patent controversies
- Undersea telegraph lines
Pioneers Mediums Networks Geographic Telecommunications in Europe Sovereign
- Bosnia and Herzegovina
- Czech Republic
- San Marino
- United Kingdom
- Northern Ireland
States with limited
- Northern Cyprus
- South Ossetia
and other territories
Other entities Telecommunications in North America Sovereign states Dependencies and
Telecommunications in South America Sovereign states Dependencies and
Telecommunications in Oceania Sovereign states Dependencies and
Telecommunications in Africa Sovereign
- Burkina Faso
- Cape Verde
- Central African Republic
- Democratic Republic of the Congo
- Republic of the Congo
- Côte d'Ivoire (Ivory Coast)
- Equatorial Guinea
- The Gambia
- São Tomé and Príncipe
- Sierra Leone
- South Africa
- South Sudan
States with limited
- Sahrawi Arab Democratic Republic
Telecommunications in Asia Sovereign
- Burma (Myanmar)
- People's Republic of China
- East Timor (Timor-Leste)
- North Korea
- South Korea
- Saudi Arabia
- Sri Lanka
- United Arab Emirates
States with limited
- Northern Cyprus
- Republic of China (Taiwan)
- South Ossetia
- Christmas Island
- Cocos (Keeling) Islands
- Hong Kong
Wikimedia Foundation. 2010.