Customer engineer

Customer engineer

A Customer Engineer (CE) is a person whose primary job scope is to provide a service to customers who has signed a contract with the company. Originally, the term was used by IBM, but now Customer Engineer is also being used by other companies.

IBM Customer Engineer (IBM CE)

Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.

Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or he could be based at the place of business of a particularly large customer and service only that one customer e.g.: Malaysia Airlines.

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