TE Data

Infobox_Company
company_name = TE Data
company_
foundation = 2001
location_city = Cairo
location_country = Egypt | industry = ISP, Communications
key_people = Eng. Azza Torky, Chairman, Eng. Emad El-Azhary, Vice Chairman and Managing Director
num_employees = more than 1000
homepage = http://www.tedata.net|TE Data]

TE Data S.A.E. (Arabic: المصرية لنقل البيــانات,"Al mesreyyah lenakl al-bayanat" ) is an Internet service providers in Egypt, established in 2001 by Telecom Egypt (Incumbent Operator of Egypt) to act as its data communications and Internet arm.

TE Data was awarded a Class A license from Egypt's National Telecommunication Regulatory Authority (NTRA). Such a license allows TE Data to build its own national backbone network, operate its international data gateway, co-locate its equipment at the central offices and all IP based services to end-users as well as other Service Providers.

The company is a growing data communications and Internet services provider. Currently, with operations in Egypt and Jordan and plans in other parts of the MENA region, The company's portfolioincludes narrowband and broadband Internet access services, manageddedicated Internet access services, IP VPN connectivity services, globalconnectivity services in addition to consulting and professional services.

The Company's network includes full transit connections to the Internet networks of MCI, [http://www.Flagtelecom.com Flag] , WorldCom and Teleglobe. TE Data provides global Internet route coverage on either a direct or transit basis. The network architecture allows diverse and redundant routing options by incorporating connections to multiple Network Access Points NAPs.

[http://www.tevu.tv TEVU]

On the 1st of february 2005, TE Data and Salec Egypt announced in [http://www.CairoICT.com Cairo ICT] 2005, the launch of a trial TV over IP IPTV system. In this trial the company demonstrated the capability of its IP MPLS network to provide the next generation bandwidth intensive service. The trial involved the broadcasting of high quality TV channels and video-on-demand VOD on the TE Data network using a trial setup supplied by Salec Egypt.

In that trial Salec Egypt Integrated a solution based on equipment supplied from TANDBERG Television for the head-end system, where Live IPTV and Video on Demand VoD are streamed on TE Data's IP MPLS network and delivered to the end user using the ADSL infrastructure.

In November 2006, TE Data announced the launch of its new service TEVU. providing a range of Streaming and Video on Demand VOD content to existing and new ADSL subscribers over TE Data’s IP MPLS network and Telecom Egypt’s last mile copper lines.

TE Data launched an IP based video streaming service in Egypt and the Middle East during the 2006 FIFA World Cup. The current TEVU content has 9 streaming channels including 4 ART sports channels, 1 Arabic movie channel (ART AFLAM), 1 Arabic TV shows channel (ART HEKAYAT), 1 western movie channel (ART MOVIE WORLD), 1 religious channel (IQRAA) and the famous Cable News Network CNN news channel. In addition to the live streaming channels, TEVU includes a VOD library that contains more than 40 Arabic films ranging from classics to brand new films. All of TEVU’s streaming and VOD content is provided by the Arab Radio and Television network ART.

TEVU service utilizes several Microsoft products ranging from Windows Server 2003, which includes Windows Media Services 9 Series responsible for multicasting live streams over the network, as well as providing unicast VOD content. Microsoft Media Encoder 9 responsible for transcoding live streams into WMV format, Microsoft Media Services 9. The content is encrypted using Microsoft's Digital Rights Management DRM software, which protects live content as well as VOD content. TEVU customers watch the content using Microsoft's Windows Media Player

Telecom Italia

On the 2nd of February, 2005 - Telecom Egypt, Egypt’s incumbent operator, TE Data, and Telecom Italia Sparkle, Italy’s international services carrier, announced that they are expanding the cooperation of the already signed Partnership Agreement in the field of IP services and advanced data solutions for multinational customers.

The three-party Agreement called for the sharing of technical and commercial strategies with the aim of building a mutually stronger position in the Mediterranean basin telecommunications market.

The qualifying element of the Partnership Agreement is the installation and start-up of a Telecom Italia Sparkle Point of Presence POP in Cairo. Through this POP, essentially Egyptian and Italian corporate customers can gain access to state-of-the-art and truly global IP/Data services (e.g. IP-VPN Virtual Private Networks and other managed bandwidth solutions).

The three partners have announced that a handful of corporate customers are already connected and using the services of the brand new Cairo POP

Alcatel

On July 2005 - Alcatel (Paris: CGEP.PA and NYSE: ALA) announced that it has signed a frame contract with TE Data, to supply its broadband Digital Subscriber Line DSL solution.

Alcatel installed and supported 50,000 DSL lines over 2006. The Alcatel solution provided Egyptian end users with high speed Internet access, as well as other broadband services. Alcatel's broadband access leadership, helps service providers face their key challenges: increasing coverage, tackling scalability issues, offering additional services on their broadband infrastructure and converging voice and data platforms.Alcatel is also assisting TE Data in achieving their strategic objectives through its business consulting program.

TE Data deployed the Alcatel 7300 Advanced Services Access Manager (ASAM), the most widely deployed DSL platform in the world. Alcatel also provided TE Data with its 5530 Network Analyzer, an advanced diagnostic software tool that detects line quality and equipment failures, and provides proactive detection of line problems using expert diagnostics to continually monitor service quality. TE Data joins other service providers such as Iceland Telecom, [http://www.ventelo.no Ventelo] , and KPN who use the 5530 Network Analyzer to support the introduction of broadband services.

Avaya Inc.

Starting September 2005 TE Data has adopted an IP telephony solution from Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, to improve the company’s call center operational efficiency as it prepares for aggressive expansion. since then the company doubled its call center capability, and deployed the Avaya voice system to enhance its customer service capabilities prepared for a new outsourced offering.

The new Avaya solution, seamlessly deployed on the company’s existing hybrid network, gave TE Data's management comprehensive real-time information about in-coming call queues, customer service activities, and user status, as well as extensive reporting to support planning and scheduling for continuous customer support.

[http://www.Flagtelecom.com Flag Telecom]

On the 4th of February 2006 – TE Data, announced that it has signed a frame agreement with [http://www.Flagtelecom.com Flag Telecom] , a leading provider of international wholesale network transport and communications services, to raise its International bandwidth capacity with [http://www.Flagtelecom.com Flag] to an STM16 (2.42 Gbit/s) before mid 2006, a move that took TE Data's overall total International capacity to the higher capacity.

TE Data's former activated international bandwidth capacity was 1.8 Gbit/s, while the current total market capacity is estimated at 4.48 Gbit/s, which represents around 40% of the total market capacity and the highest in the market. With this upgrade, TE Data's total international] bandwidth capacity reached the higher capacity, taking the market to a total capacity of around 5.69 Gbit/s. Such a move fortified TE Data's leadership position in the Egyptian market with an estimated 52% of the total market international bandwidth.

Such an upgrade will help TE Data achieve ambitious broadband plans by providing an unprecedented Internet capacity and consequently the highest speed possible to its ADSL subscribers. Moreover, the upgrade will help boost TE Data's other IP Transit, Managed Dedicated Access services and Global Data Services to medium / large enterprises and multinational corporations.

The high-quality STM16 circuits is connected to the [http://www.Flagtelecom.com Flag] Global Network through points of presence PoPs in Cairo and Alexandria, ensuring additional resilience.

[http://www.tedata.net.jo TE Data Jordan]

On the 5th of February 2006 – Eng. Mahmoud Kamal, former General Manager [http://www.tedata.net.jo TE Data Jordan] announced launching “Habayebna” the international prepaid card service using VoIP technology from any land line; one of the card characteristics is that it uses flat rate Policy “using same rate peak & off peak time, regardless of holidays or special occasions", accordingly, users enjoy the privilege of making international calls for the same low rate 24/7. call termination to Egypt was only phase one sample comprehensive services was provided through the card in subsequent stages, now TE Data terminate calls to the whole world, using the [http://www.7abayebna.com "7abayebna"] card.

[http://www.tedata.net.jo TE Data Jordan] was established and licensed by the Jordanian Telecommunications Regulatory Commission in July 2004 to be TE Data's extended arm in the region and to provide internet services to the Jordanian market; Jordan was chosen to be the first TE Data's base outside Egypt due to the fact that The Jordanian Telecom environment enjoys full liberalization within a transparent regulatory frame that encourages investments and competition that pours in the consumers' benefit.

Since launch, [http://www.tedata.net.jo TE Data Jordan] managed in a short period of time to enrich the Jordanian market with a wide range of services providing mobility over IP equipped with the mother's company experience, disregarding it's young age in the Jordanian market, [http://www.tedata.net.jo TE Data Jordan] has granted itself a pioneer position among other ISPs through providing a bouquet of high tech, consistent, customer oriented yet price effective services.

Microsoft Corp

In May 2007, Microsoft Corp. announced that TE Data, has selected Microsoft(R)Customer Care Framework (CCF) to unify its call center applications withthe aim of radically improving customer service, increasing salesopportunities and upgrading working processes. Customer Care Framework is a
server-based software solution that delivers consolidated data from corebusiness systems such as billing, customer relationship management (CRM)and order management to the customer service agent desktop.

The single user interface provides a 360-degree view of customer data,creating a better climate for the cross-selling of services and theeffective delivery of targeted sales and marketing campaigns, includingoutbound calls. CCF also enables the rapid deployment of new serviceswithout requiring staff to undergo intensive training on new applications.It is expected that staff training time will be reduced by as much as 20percent, and average call handling time is also expected to improve by 20percent.

External links

* [http://www.tedata.net/ Company website]
* [http://www.tedata.net.jo/ TE Data Jordan]
* [http://www.7abayebna.com/ The "7abayebna" Card]
* [http://www.sab3awy.net/ Company's most famous brand name for free dial up internet in Egypt]
* [http://www.tevu.tv/ TEVU - TE Data has become the first IP TV provider in the middle east]
* [http://www.gojo.jo/ Company's brand name for free dial up Internet in Jordan]