PC LOAD LETTER

PC LOAD LETTER error on an HP LaserJet 4

PC LOAD LETTER is a technology meme, originally a printer error message, which has grown into popular culture as a reference to a confusing or inappropriate error message.

Explanation

Early LaserJet models used a 2-character display for all status messages. This printer is showing "00", for normal status. Paper out in the upper cassette would be indicated by alternating "11" and "UC".

"PC LOAD LETTER" is an error message encountered when printing on older HP LaserJet printers such as the LaserJet II, III, and 4 series. The error is always displayed fully capitalized.

The actual meaning of the message is convoluted: "PC" is a two-character abbreviation that stands for "paper cassette",^[1] the tray that holds blank paper for the printer to use. These two-character codes are a legacy feature carried over from the first LaserJet printers, which could only use a two-character display for all printer status and error messages.

"Load", in this context, is an instruction to refill the paper tray. "Letter" is the standard paper size used in the United States and Canada. Thus, the error is instructing the user to refill the paper tray with letter-sized paper. A variant is "PC LOAD LEGAL", meaning that the printer requires paper, size legal, be loaded.

The non-intuitive message confuses people for several reasons. The abbreviation "PC" is misleading because it is widely understood — especially in the context of electronic office equipment — to mean "personal computer", suggesting to many that the problem lies in the computer, not the printer. The word "LOAD" is also ambiguous, as it can also refer to the transfer of electronic data between disk and memory. Furthermore, the word "LETTER" is only associated with paper size in the US, Canada and some Latin American countries as A4 is the standard size used in the rest of the world. Thus, users encountering this message may believe that they are being instructed to transfer the data or content of their typed letter (as in correspondence) to the printer, even though they have already sent the job to the printer. (The printer could not "know" that they had anything they wanted to print if the print job had not already been initiated from the computer, however.)

Older LaserJet printers do not automatically resize a page when the page size of a document does not match the paper that is loaded in the printer. When trying to print a document whose paper size is set to "letter" on A4-sized paper the message occurs. The error "PC LOAD A4" appears in countries using this paper size. However, as many programs use "letter" as the default format, the confusing message is often encountered by non-American users who are unaware of the recovery procedure (empty print queue and printer buffer or press "Shift/Continue"^[2] and in extreme cases, restart printer and repeat). The LaserJet 5 introduced an easy-to-find "GO" button to override the warning message.

Popularization of the term

The term was popularized by the comedy film Office Space. Michael Bolton (David Herman), one of the three main characters, reads the error message from the status display on a printer, after which he asks, "PC LOAD LETTER? What the fuck does that mean?" ^[3] This message appears on the display just after Bolton fills the printer's tray with blank paper. Frustrations such as this lead the main characters of the film to take revenge on the malfunctioning printer by destroying it with a baseball bat.

Since then, the phrase has appeared in numerous forms: on T-shirts, on the Internet (particularly in blog entries), as a 2005 Seattle band name,^[4] and referenced in the "System Administrator Appreciation Day" song by Canadian comedy troupe Three Dead Trolls in a Baggie ("He's the only one in the building who knows what 'PC LOAD LETTER' means.") This message is also displayed in the game Doom RPG, on a computer terminal next to a broken door.^[5] In the MMORPG The Matrix Online, the printers in the office structures also displayed the "PC LOAD LETTER" message.^{[citation needed]}

See also

• Abort, Retry, Fail?
• Bad command or file name
• lp0 on fire

References

1. ^ "One of many official Hewlett-Packard technical documents defining PC as a short-form of Paper Cassette". http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=25484&prodTypeId=18972&prodSeriesId=25484&objectID=bpl03568. Retrieved March 30, 2007. 
2. ^ "Instructions for solving printer errors.". http://lis.newport.ac.uk/computing/helpdesk/printer_problems.htm. Retrieved April 23, 2007. 
3. ^ "Video Clip of Scene between Michael Bolton and Printer". http://vimeo.com/5944863. 
4. ^ PC Load Letter, Seattle Post-Intelligencer
5. ^ Sector 4 (Doom RPG) article at the Doom Wiki

External links

• Usenet thread on how to change the default message on an HP Laserjet