Comparison of help desk issue tracking software
- Comparison of help desk issue tracking software
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This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
| System |
Creator |
License |
Implementation language(s) |
Back end |
Launch Date |
| FIT Issue Management |
Alcea Technologies |
Proprietary |
Java |
flat-file, optional extension for MS SQL, MySQL, Oracle (via JDBC) |
2004 |
| GLPI |
INDEPNET |
GPL |
PHP |
MySQL |
2003 |
| HEAT |
FrontRange Solutions |
Proprietary |
Unknown |
Unknown |
Unknown |
| iSupport |
GWI Software, Inc. |
Proprietary, Commercial, Source Code License available |
ASP.NET, XHTML, C# |
Microsoft SQL Server |
2000[1] |
| IssueNet |
Elsinore Technologies Inc. |
Proprietary |
ASP.NET, C#, C++ |
SQL Server |
Unknown |
| IssueTrak |
IssueTrak Inc. |
Proprietary, On-Premises and Hosted |
ASP, Javascript |
Microsoft SQL Server |
2000 |
| Kayako SupportSuite |
Kayako |
Proprietary, some parts GPL |
PHP |
MySQL |
2001 |
| Liberum Help Desk |
Doug Luxem |
GPL |
ASP |
SQL Server, Access |
Unknown |
| ManageEngine ServiceDesk Plus |
ZOHO Corporation |
Proprietary |
Java |
MySQL |
Unknown |
| Mojo Helpdesk |
Metadot |
online / hosted only |
Ruby on Rails |
MySQL |
2006[2] |
| Numara Track-It! |
Numara Software |
Proprietary |
Unknown |
SQL Server |
2001 |
| OTRS |
otrs.org |
AGPL |
Perl |
MySQL, PostgreSQL, Oracle, SQL Server |
2001 |
| Plain Ticket |
Turbine interactive |
Proprietary, online, hosted. |
Java |
MySQL |
2011 |
| Remedy Action Request System |
BMC Software |
Proprietary |
Unknown |
Sybase, MS SQL Server, Oracle |
1992 |
| Request Tracker |
Best Practical Solutions, LLC |
GPL |
Perl |
MySQL, PostgreSQL, Oracle |
1999-10-13 |
| SimpleDesk |
SimpleDesk Team |
BSD |
PHP |
MySQL |
2009-12-31 |
| Spiceworks |
Spiceworks IT Software |
Proprietary; free for use |
Ruby on Rails |
sqlite |
2006 |
| Supportworks |
Hornbill Systems |
Proprietary |
Visual C++ and PHP |
MS SQL, MySQL, Oracle, Sybase |
1994 |
| SysAid |
SysAid Technologies |
Proprietary |
|
|
2002 |
| TechExcel ServiceWise |
TechExcel |
Proprietary |
C++ |
MSSQL |
Unknown |
| Tracker |
Automation Centre |
Proprietary |
Groupware, requires Lotus Notes |
IBM Lotus Domino |
2001 |
| TrackerSuite.Net |
Automation Centre |
Proprietary |
C# |
MS SQL |
2006 |
| Tracker |
PhaseWare |
Proprietary |
.NET |
MS SQL |
2006 |
| Web Help Desk |
MacsDesign Studio, LLC |
Proprietary |
Java |
OpenBase, MySQL, SQL Server, PostgreSQL, Oracle |
1999 |
References
- ^ "GWI Software, Inc.". Archived from the original on 2000-03-02. http://web.archive.org/web/20000302081534/www.gwi.com/websites/gwi99site.nsf?OpenDatabase.
- ^ "Pre-announcing Mojo Helpdesk". Archived from the original on 2006-03-29. http://web.archive.org/web/20060329174855/blog.metadot.com/articles/2006/01/27/pre-announcing-mojo-helpdesk.
See also
External links
Categories:
- Bug and issue tracking software
- Software comparisons
- Help desk
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