- ManageEngine ServiceDesk Plus
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ManageEngine ServiceDesk Plus 
Operating system Windows2000,WinXP,Windows2003,Linux Platform P III 1Ghz and above, 256 MB RAM Size 44.1 MB Type Web Application Website manageengine.com/products/service-desk/ ManageEngine ServiceDesk Plus is a complete web based and ITIL ready service desk software package with integrated asset management.[1] It is developed by ManageEngine of ZOHO Corporation. ServiceDesk plus has been selected as the Winner in Help Desk Category of Readers' Choice Awards[2] by windowsnetworking.com.
Contents
Features
Its features also include Contract management, purchasing and knowledge management functionality with an ITIL ready version. It enables end-users to raise tickets via an online web form, email, telephone or API's. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA's and business rules.
The latest version[3] also includes Active Directory Integration, mobile interface,[4] purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, automated password reset,[5] HTML editors for solutions and notifications and ITIL ready functionalities. Incident management, Problem management, Change management and Configuration management database has been implemented with all functionalities.
License
ServiceDesk Plus is proprietary software with license and annual maintenance fees based on the number of support representative seats. The Free Edition allows a single Technician manage up to 25 Workstations.
Sources
- ^ "ITIL Ready HelpDesk with Asset Management". http://cloudomatic.com/customer-feedback/servicedesk-plus-ondemand.
- ^ The Editor (26 January 2011). "Winner in Help Desk Category of Readers' Choice Awards". http://www.windowsnetworking.com/news/WindowsNetworking-Readers-Choice-Award-Help-Desk-ManageEngine-ServiceDesk-Plus-Dec10.html.
- ^ "ManageEngine Launches ServiceDesk Plus Version 8". 5 January 2011. http://www.itgroup.com.ph/corporate/updates/latest_articles/manageengine_launches_servicedesk_plus_version_8.
- ^ SYS-CON Media (28 January 2010). "ManageEngine Adds Mobile Interface to ServiceDesk Plus". http://windows-mobile.appmobilize.com/mobile-news/1863/manageengine-adds-mobile-interface-to-servicedesk-plus-itil-ready-help-desk-.
- ^ "Help Desk Software includes automated password reset tool". 6 April 2007. http://news.thomasnet.com/fullstory/Help-Desk-Software-includes-automated-password-reset-tool-513532.
See also
External links
- Help Desk Software - Official Website
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