ManageEngine ServiceDesk Plus On-Demand

ManageEngine ServiceDesk Plus On-Demand

Platform	Saas on the cloud
Type	Web Application
Website	ManageEngine ServiceDesk Plus On-Demand

ManageEngine ServiceDesk Plus On-demand is the SaaS^[1] based, ITIL ready online help desk software with asset management. It was developed by ManageEngine ^[2] from ZOHO Corporation.

Features

ServiceDesk Plus On-demand^[3] converts all the helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests. Multiple support queues and business rules can be created. It is provided with some default templates for placing incidents, requests, problems, resolution, reply etc.

ServiceDesk Plus provides an auto-assign technician functionality which follows the Round Robin or Load Balancing model. It can be assigned based on the availability of the technicians and criticality of the incident. Excluding of technicians and enabling of some matching criterias can be done.

License

ServiceDesk Plus On-demand^[4] is proprietary software with license and annual maintenance fees based on the number of support representative seats. The Free Edition allows a single help desk technician with features like 1000 help desk requests at a maximum level, mail fetching every 5 mins and canned reports. Other editions available in servicedesk plus on-demand are standard edition, professional edition and enterprise edition.

Summary of features

ManageEngine ServiceDesk Plus On-Demand is the Saas based ITIL ready help desk software^[5] with Asset management^[6]. Other features include Software licensing and metering, Incident management, Change management, ITIL CMDB, Process customization, Customizable reports and dashboards, Self service portal, Knowledge base, Purchase and contract management

See Also

• ManageEngine ServiceDesk Plus
• ManageEngine AssetExplorer
• ZOHO Corporation

References

1. ^ "ManageEngine adds SaaS". redmonk.com. http://www.redmonk.com/cote/2009/02/25/manageengineondemand/. 
2. ^ "ManageEngine Broadens Virtualization Support". informationweek.com. http://www.informationweek.com/blog/main/archives/2011/01/manageengine_br.html. Retrieved 2011-02-10. 
3. ^ "ManageEngine Releases On-Demand, ITIL-Ready ServiceDesk Plus Solution". tmcnet.com. http://call-center-software.tmcnet.com/topics/call-center-solutions/articles/114062-manageengine-releases-on-demand-itil-ready-servicedesk-plus.htm. Retrieved 2010-11-04. 
4. ^ "Over 70 Product & News Announcements Happening at Interop Las Vegas 2011". prnewswire.com. http://www.prnewswire.com/news-releases/over-70-product--news-announcements-happening-at-interop-las-vegas-2011-121089869.html. 
5. ^ "ManageEngine Delivers Hosted, ITIL-Ready Help Desk, Asset Management Suite in SaaS Model". marketwire.com. http://www.marketwire.com/press-release/ManageEngine-Delivers-Hosted-ITIL-Ready-Help-Desk-Asset-Management-Suite-SaaS-Model-1345488.htm. Retrieved 2010-11-02. 
6. ^ "EMA Identifies Top Software Asset Management Solutions from the End-User Perspective". redorbit.com. http://www.redorbit.com/news/technology/2046948/ema_identifies_top_software_asset_management_solutions_from_the_enduser/. Retrieved 2011-05-13. 

External Links

Saas help desk software