name = IssueNet
author = Elsinore Technologies Inc.
latest release version = 4.5
latest release date =
16 August 2007
operating system =
issue management/ issue tracking
website = http://www.elsitech.com/
IssueNet is a comprehensive
issue managementsystem developed by Elsinore Technologies Inc. IssueNet represents a complete rewrite of the predecessor, Visual Intercept. IssueNet spent over 3 years in development before the initial release in February 2006.
An IssueNet system consists of one or more solutions and one or more product modules.
Solutions are packages installed into the database that extend the platform for a specific business purpose such as defect tracking or help desk.
IssueNet Intercept for Defect Tracking
Intercept evolved from the existing product line dating back to 1995. The Intercept solution defines object classes such as a "SoftwareDefect", "SoftwareRequirement", "SoftwareComponent", and "HardwareComponent" that are integral to defect tracking. Workflows include "Review Software Issue", "Fix Software Defect", and "Implement Software Requirement". The Intercept solution also includes integrations into several source code control systems including Subversion, Visual SourceSafe, and
IssueNet Assist for Help Desk
Assist offers a set of object classes and workflows for an external help desk system. Classes include "SupportTicket", "CorporateCustomer", and "CustomerContact". Workflows include "Resolve Support Request" and "Request Engineering". This solution is primarily used by product vendors.
IssueNet Oversight for IT Change Management
Oversight offers a set of object classes and workflows for an IT change management system. The Oversight solution is similar in many areas to the Core solution because of the dynamic nature of change management in different organizations.
IssueNet Core for Custom Solutions
Core provides a very basic set of objects that are useful for either general issue tracking or a baseline for a custom solution. The solution is typically customized heavily to meet exact requirements of an organization. Sample workflows include "Simple Workflow" and "Complex Workflow".
The IssueNet Manager is a
Windows Formsapplication providing full access to an IssueNet system for end users. The application allows management of projects, folders, issues, tasks, and contacts.
The IssueNet Administrator is a
Windows Formsapplication providing administrative access to an IssueNet system. Typically a single person in an organization uses the application to manage users, security groups, workflows, notifications, and reports.
The IssueNet Architect is a
Windows Formsapplication providing solution developer access to an IssueNet system. The application is typically used by system integrators or developers within an organization. Solutions can be created that include customized classes, forms, scripts, and workflows.
IssueNet Workspace is a set of
pluginsto various Microsoftapplications. Workspace offers limited functionality typically context sensitive host application. Host applications include Microsoft Outlook, Microsoft Visual Studio, and Microsoft Project.
IssueNet Relay is an
ASP.NETweb application providing limited access to an IssueNet system. Relay is typically geared towards external users that need to submit issues.
IssueNet Insight is an
ASP.NETweb application providing a "dashboard"-like view of an IssueNet system. Insight is based on ASP.NET WebPartswhich are the same programming constructs using in Windows SharePoint Services.
Comparison of issue tracking systems
* [http://www.elsitech.com/ Elsinore Technologies Inc.]
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