- Mojo Helpdesk
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Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo Number. It handles the automatic routing of tickets and notifies the end user of updates and solutions to their cases. Mojo Helpdesk is available as an online service (SAAS). Mojo Helpdesk is developed by Metadot Corporation, an open source software company.
Contents
Features
- Web-based interface
- E-mail updates with case notes and solutions
- Automatic case routing base on ticket category
- Customer satisfaction ratings called Mojo numbers
- Automations
- Single sign on
- API integration with SOAP and XML
- Help desk activity reporting
- Written in Ruby on Rails and Ajax
- Backend is Linux, Mysql and Apache.
History
Mojo Helpdesk was developed to be an easy to use ticket tracking / help desk application as a reaction to the feature-rich and over-complicated user interface [1] of the OTRS system. Mojo Helpdesk was first released in June, 2006.
See also
References
External links
- Mojo Helpdesk review at PCQuest
- Mojo Helpdesk - Official website
- Metadot - Parent company
Categories:- Help desk
- Bug and issue tracking software
- Software stubs
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