Microsoft Online Services

Microsoft Online Services is Microsoft's hosted software offering and a component of their Software plus services strategy.^[1] Microsoft Online Services are hosted by Microsoft and sold "with" Microsoft partners.^[2]

The suite includes Exchange Online, SharePoint Online, Office Communications Online, Microsoft Forefront, and Microsoft Office Live Meeting.^[3]

For businesses, the Software-plus-Services approach enables organizations to access the capabilities of enterprise software through on-premises servers, as online services, or a combination of both, depending on specific business requirements. Services also provide the option to add complementary capabilities that enhance on-premises server software and simplify system management and maintenance.^[4]

Product Suite: Business Productivity Online Standard Suite (BPOS)

• Exchange Online
• SharePoint Online
• Office Communications Online
• Microsoft Office Live Meeting

The Business Productivity Online Standard Suite represents the first of a growing portfolio of Microsoft Online Services. Microsoft Online Services are a component of the broader Microsoft Software-plus-Services strategy that includes both Live and Online services.^[5]

Office 365

The successor of BPOS is Office 365. Where BPOS is based on Exchange 2007 and MOSS 2007, Office 365 is built around the 2010 versions of Exchange and Microsoft Office SharePoint Server (MOSS). And for Instant Messaging Office 365 will use Microsoft Lync.^[6]

Apart from these communications and collaboration applications Office 365 will also have Microsoft Office Professional Plus included, which are the online versions of Word, Excel and Powerpoint^[7]

Microsoft opened the Beta phase for this service in Q4 of 2010 and the service went live June 28th, 2011^[8]

Individual Products

• Dynamics CRM Online - the online version of Microsoft Dynamics
• Exchange Hosted Services - hosted version of Microsoft Exchange Server
• Microsoft Office Live Meeting
• System Center Online Desktop Manager

Note: there are two different Exchange-related Online Services: "Exchange Online" and also "Exchange Hosted Services."

Support

Microsoft has set up a dedicated support department for BPOS outside their standard Professional Support Services. One reason can be that the type of support requests will differ from service requests for Microsoft products the customer runs on his own infrastructure: when a company opens a support question because they have problems with mail-sending using Outlook and their own Microsoft Exchange server the technical side of such a support request is totally different than when the customer uses BPOS. Also the expectations of the customer will be different: they have outsourced the services to Microsoft to avoid problems, thus when it doesn't work they expect that Microsoft solves their problem quickly. For that reason a dedicated BPOS and Office 365 support desk is in place in the USA and in Ireland for the EMEA region. Microsoft's main support-providing partner HP has been busy finding and training new Level1 and Level2 support engineers for this desk. The EMEA support desk currently handles 1st line and escalated BPOS cases and is expected to support Office 365 cases after the product went live in June 2011.^[9]

Cloud Computing and BPOS

On March 4, 2010, Steve Ballmer gave a speech focused on Microsoft's Cloud Computing commitment at the University of Washington.^[10] Here is an excerpt from the Seattle Times,"The cloud fuels Microsoft and vice versa. 'About 75 percent of our folks are doing entirely cloud based or entirely cloud inspired,' Ballmer said. 'A year from now that will be 90 percent.' This full embrace of the term cloud computing is new for Microsoft. Up until now Microsoft was still pushing the term 'software as a service' to describe cloud software."^[11]

Education Live@edu

On May 25, 2010, The University of Arizona announced it would use Microsoft Online Services to provide 18,000 faculty and staff members with the online collaboration tool BPOS.^[12] Selecting BPOS is similar to the announcement by three universities in the UK who recently chose Microsoft’s cloud platform. Chris Randle, IT director at UCL summed it up “Microsoft could tell the university exactly where its data would be held and said that it would keep the content of all emails private.” These statements offer a stark contrast from the discussions being had at the: University of California-Davis, UMass and Yale University, regarding deep privacy and security concerns related to the use of other solutions, namely Google Apps.^[13]

References

1. ^ Microsoft's cloud forms
2. ^ Microsoft Online Services FAQ
3. ^ http://www.microsoft.com/online/faq.aspx#about
4. ^ http://www.microsoft.com/online/faq.aspx#about
5. ^ http://www.microsoft.com/online/faq.aspx#about
6. ^ Office 365 website on Cloud based productivity tools, visited 2 Arpil.2011
7. ^ Office 365 website on Office Professional Plus, visited 3 April 2011
8. ^ MSPMentor website on July 1st 2011 launchdate Office 365, visited 3 April 2011
9. ^ HP Job site for BPOS engineers, visited 2 October 2010.
10. ^ http://news.cs.washington.edu/2010/03/02/microsofts-steve-ballmer-at-uw-thursday-march-4/
11. ^ http://seattletimes.nwsource.com/html/microsoftpri0/2011255515_steve_ballmer_speech_at_uw_were_all_in_for_cloud_c.html
12. ^ http://www.microsoft.com/presspass/press/2010/may10/05-26msuofapr.mspx
13. ^ http://blogs.technet.com/b/whymicrosoft/archive/2010/05/25/the-university-of-arizona-picks-bpos.aspx

External links

• Microsoft Online
• Microsoft Online Services Team Blog
• Microsoft Online Twitter Account
• Microsoft Online Services Facebook Page
• Microsoft Online Services YouTube Channel
• Microsoft Online Services Meetup Page
• Microsoft BPOS in India
• Microsoft BPOS for Government