Comet Cursor

Comet Cursor was a software program manufactured by Comet Systems. It allowed users of the Microsoft Windows Operating System to change the appearance of their mouse's cursor and to allow websites to use customized cursors for visitors. The product was introduced as an enhancement to website design and to enable advertisers to use customized cursors for their campaigns. Companies using Comet Cursor for advertising included AT&T, Energizer, and Procter & Gamble. ^[1]

History

In the late 1990s the small software application became both highly popular and controversial. At its height, over 350,000 websites, including those of Warner Bros., Comedy Central, the comic strip Dilbert, and the Star Trek franchise, were using the company's technology to alter the cursor image for their visitors. Many smaller sites used the technology through the company's viral affiliate program called (initially) LiveCursors and (later) CometZone. Comet Cursor appeared in stories by Newsweek, The New York Times, USA Today, and won AdWeek's award for "Best Marketing Technology of the Year."^[2][3]

Controversy

At around the same time that Comet Cursor had been downloaded 10 million times, the company became controversial. Along with it assigning each computer a unique ID and "phoning home", in November 1999, the company started distributing its software as part of a package with several versions of RealNetworks' RealPlayer multimedia software.^[4] That same month, the RealPlayer was accused of violating the privacy of its users and breaching its own privacy policy by collecting information about what software was installed alongside the RealPlayer. This accusation came at a time when online privacy issues were front page news and this story was widely reported.^[5] Later that month, two stories ran concurrently in the AP wire service and USA Today accusing the Comet Cursor software of communicating through a backchannel with Comet Systems' servers. The AP story in particular claimed that Comet Systems tracked its users' movements online. Comet Systems disputed this claim. As a result of the negative publicity, many websites removed the Comet Cursor technology, including (as described in the USA Today story) the official website for Al Gore's candidacy for President of the United States.

Despite attempts by the company to defend itself, many people concluded that Comet Cursor was spyware.^[6] This impression was reinforced by the product's growing ubiquity (ultimately, it was downloaded and installed more than 200 million times). The criticism focused on an installation method that led to unintended installations.^[7] Microsoft's Internet Explorer browser software enabled ActiveX controls such as the Comet Cursor to install themselves with a single affirmative click by a user (and no clicks if the browser's security was set to "low").

This, combined with the bundling relationship with the RealPlayer, caused many Internet Explorer users and IT administrators to complain that they were forced to remove the Comet Cursor multiple times. The company denied that it used any non-standard or surreptitious means to distribute its software but this did not allay many of its critics. Comet Cursor was cited as one of the 25 Worst Tech Products by PC World.^[8] Although no longer distributed, the product remains controversial and has been blacklisted as spyware by some internet watchdog companies such as Lavasoft and Symantec but not by others, such as CNet or ZDNet. ^[9] Microsoft recommends that users who experience problems with the application uninstall it.^[10]

Comet Systems shifted its focus away from simple cursor-changing when it introduced a product called Smart Cursors and later several other search and toolbar products, in partnership with the American Heritage Dictionary, Google, Orbitz, and Overture. The company was acquired for $33.5 million by FindWhat.com MIVA) in February 2004 and the Comet Cursor has since been phased out of their product line. ^{[11][12][13] [14]}

References

1. ^ http://www.pcworld.com/article/125772-5/the_25_worst_tech_products_of_all_time.html
2. ^ http://www.benaustin.com/press/articles/nytimes1199/112299.html
3. ^ http://www.benaustin.com/press/articles/adweek0600/060500.html
4. ^ http://www.benaustin.com/press/articles/retractions/thestandard120699.html
5. ^ http://news.com.com/2100-1001-232766.html
6. ^ http://www.benaustin.com/press/articles/christsci991209/
7. ^ http://review.zdnet.com/4520-6033_16-4205493.html
8. ^ http://www.pcworld.com/article/id,125772-page,5/article.html/
9. ^ http://www.symantec.com/security_response/writeup.jsp?docid=2004-091615-0103-99
10. ^ http://support.microsoft.com/kb/316085
11. ^ http://www.benaustin.com/press/articles/cnet/cnet_012801.html
12. ^ http://www.internetnews.com/bus-news/article.php/572981
13. ^ http://www.bartleby.com/61/
14. ^ http://www.clickz.com/showPage.html?page=3317041