Online office suite

An online office suite or online productivity suite is a type of office suite offered by websites in the form of software as a service. They can be accessed online from any Internet-enabled device running any operating system.^[1] This allows people to work together worldwide and at any time, thereby leading to international web-based collaboration and virtual teamwork. Usually, the basic versions are offered for free and for more advanced versions one is required to pay a nominal subscription fee.

Applications are often developed on the Web 2.0 paradigms with leverage on the existing developer community. Players come from both the commercial software market and from the open source, free software communities.

Office 2.0

The term Office 2.0, which is sometimes used to refer to online office suites, originated with Ismael Ghalimi in an experimental effort to test whether he could perform all of his computer based work in online applications. It is a marketing neologism representing the concepts of office productivity applications as published applications rather than stand-alone programs, leveraging the Web 2.0 concept to conjure imagery of collaborative, community based and centralised effort rather than the more traditional application running on a platform locally. It is also the focus of the annual Office 2.0 Conference.

Examples

Examples of where the term may apply include:

• The centralized administration of office productivity software, installation, licensing and version control;
• Collaborative applications which improve personal and organizational productivity;
• Centralized storage of data, rather than traditional personal data responsibility;
• Applications which focus on collaborative data sharing, document review and document resource management;
• Office applications which are able to be run from multiple independent platforms with a suitable back-end framework to present the application in a uniform manner.

Advantages

• The cost is low. In most cases, there is no specific charge for using the service for users who already have access to a computer with a web browser and a connection to the Internet.
• There is no need to download or install software outside of the office suite's web page, including the ongoing upgrade chores of adding new features to or eliminating bugs from the office suite.
• Online office suites can run on thin clients with minimal hardware requirements.
• Online office suites provide the ability for a group of people to share a document without the need to run their own server.
• There is no need to purchase or upgrade a software license. Instead, the online office suite is available as software as a service.
• Online office suites are portable. Users can access their documents from almost any computer with a connection to the Internet, regardless of which operating system they use.
• If the user's computer fails, the documents are still safely stored on the remote server. Online service providers' backup processes and overall stability will generally be superior to that of most home systems.

Disadvantages

• Access requires connectivity--if the remote server or network is unavailable, the content will also be unavailable. However, in many cases, the online suite will allow the user to regularly backup data or even provide synchronization of documents between the server and the local computer.^[2]
• There are speed and accessibility issues. Most of the available online office suites require a high speed (broadband) Internet connection. That can be a problem for users who are limited by a slower connection to the Internet.
• The number of features available is an issue. Online office suites lack the more advanced features available on their offline counterparts.
• There may be a subscription charge to use the service. In that case, in the long run, the ongoing subscription cost may be more expensive than purchasing offline software upfront.
• The user has no control over the version of the software used. If the software is changed the user is forced to use the changed version, even if the changed version is less suited to the user.
• The user is reliant on the service provider for security and privacy of their documents.^{[3] [4] [5]}

Criticism

As with most marketing neologisms which later become accepted public trends, technologists contend that these technologies have existed for some time, particularly in the form of Microsoft Terminal Services based applications and Citrix XenApp published application frameworks. The term itself is likely to only be used as a reference to a group of selling points.

There are also questions as to how businesses will be affected by storing all of their documents in online environments. For example, the search and seizures provisions offered by the Fourth Amendment do not apply to online service providers storing third-party data.^[6]

Components

An online office suite normally includes a broad set of applications, such as the following:

Document creation and editing applications

• Word processor
• Spreadsheet
• Presentation program
• Flowchart
• Raster image processor

Publishing Applications

• CMS
• Web portal
• Wiki
• Blog
• Forums

Collaborative Applications

• E-mail
• Instant messaging (VoIP)
• Calendar

Management Applications

• Data management
• Project management
• CRM
• ERP
• Accounting

See also

• Cloud computing
• Comparison of office suites
• Comparison of personal information managers
• Online spreadsheet
• Office
• Online accounting
• Paperless office
• Telecommuting
• Web 2.0
• Web desktop
• Web operating system

References

1. ^ Online Office Suites: The Winner Is Clear
2. ^ Google docs documentation for offline use. Accessed 18 January 2009.
3. ^ Google software bug shared private online documents, AFP, March 10, 2009
4. ^ Google denies ownership of users' words, CNet.com, September 12, 2007
5. ^ Concerns About Google Docs, HowStuffWorks.com
6. ^ NSA warrantless surveillance controversy

External links

• A project manager's practical study of project management and team collaboration tools. The study is centered around utilizing Google apps in combination with other SAAS tools as a project workspace / collaboration environment.
• “Online Office Suites: The Winner Is Clear”
• Will Web-based office suites beat Microsoft at its own game?
• How Will Microsoft Respond To Online Office Threat
• ICT Hub Knowledgebase
• The Web-based Office will have its day
• An article on Digital trends for 2008 highlights the coming of office applications on the mobile-based internet