NCIX

Netlink Computer Inc. (commonly referred to as NCIX.com)

Type	Private
Industry	Online retail sales
Founded	1996
Headquarters	Richmond, British Columbia, Canada
Website	www.ncix.com

NCIX.com (or Netlink Computer Inc.) is an online computer hardware and software retailer based in Richmond, British Columbia, Canada, founded in 1996 by Steve Wu. It has retail outlets in Vancouver, Burnaby, Coquitlam, Richmond and Langley, British Columbia, as well as Markham, Mississauga and Scarborough, Ontario. NCIX has 3 shipping facilities, one in Richmond, British Columbia, another in Markham, Ontario, and one in City of Industry, California. Its principles are "Great technology, selection and service." Its website for the U.S. market is http://www.us.ncix.com and for Canada is http://www.ncix.ca.

History

NCIX began operations in 1996, originally as a single, walk-in retail outlet in Burnaby, British Columbia. In 1998, a website was conceived to provide a growing number of Canadian and U.S. customers access to the store’s large selection of computing products online. In 2002, NCIX began establishing additional walk-in retail outlets in the Metro Vancouver Area. The Vancouver store (located on West Broadway) commenced operation in 2003, while the Richmond sector was opened to the public in 2004. NCIX continued to expand their business and opened a Langley outlet in 2006. When 2010 came around, NCIX grew their retail presence in Eastern Canada with 3 outlets and a warehouse in Markham and Scarborough, Ontario. They also opened up additional retail stores in B.C., one on Sea Island Way and one in Coquitlam. In 2011, the expansion furthered, they now have another retail outlet in Mississauga, Ontario and a brand new distribution center in California, U.S.A. Their new shipping facility, located in the City of Industry, will allow them to service the residents of the United States faster and more economically.

In 2011 NCIX opened a B2B call center in Richmond, British Columbia focusing on the ever-growing business customer base.

Website

• Features a user forum which includes discussions about products, systems, and technical issues.
• Distributes and posts weekly e-newsletters featuring sale items.
• Offers preconfigured systems with the NCIX brand.
• Price-matching is offered to meet competitor pricing (upon approval). (NCIXUS does not offer Price-Matching per FAQs)
• Has a reseller program (“Premier Partner Program), selling products at wholesale prices for bulk purchases
• Offers a redeemable reward system for product reviews.

Sister Companies

• DirectCanada
• NXSource
• BestDirect
• Compu2000
• Memoryhouse.com
• Linke Computer

Rating

NCIX is a moderately-high rated online retailer on ResellerRatings.com, with a six-month rating as of 2011-08-14 of 9.82/10 (high).^[1]

Better Business Bureau

NCIX has been member of the Better Business Bureau since September 1996. The company abides by the code of ethics as set by the Bureau and meets and maintains standards of membership to the BBB. The complaint records show the company has resolved all disputes accordingly.^[2]

Notes

1. ^ "NCIX.com (aka:Netlink Computers) Customer Ratings, Reviews and Prices". ResellerRatings.com. 2010-09-25. http://www.resellerratings.com/store/NCIX. Retrieved 2010-09-25. 
2. ^ "BBB Member Rooster". Better Business Bureau. 2007-06-25. http://reports.hurdmanivr.com/0037/136226?&language=1&ra=MjQuODMuOTguMTYw&rf=d3d3LmJiYnZhbi5vcmcvY29tbW9ucmVwb3J0Lmh0bWw=&hr=aHR0cDovL3d3dy5iYmJ2YW4ub3JnL2NvbW1vbnJlc3VsdHMuaHRtbD9tZW1iZXJzb25seT1ZJm5hbWU9bmNpeA==&header=N&fax=Y. Retrieved 2007-06-25. 

External links

• NCIX.ca (Canada)
• NCIX.com (U.S.)