- Convergys
-
Convergys Corporation Type Public Traded as NYSE: CVG Industry Customer Management
Information Management
Outsourcing
Consulting
Professional ServicesFounded 1998 [citation needed] Headquarters Cincinnati, Ohio, United States Number of locations 68 Key people Jeffery Fox (President/CEO)
Earl C. Shanks (CFO)
Julia A. Houston (General Counsel/Corporate Secretary)Products Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, etc. Revenue 2.2 billion USD (2010) Net income 53.2 million USD (2010) Employees ~70,000 (2010) Website http://www.convergys.com/ Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio that provides solutions in customer management and information management. Customer management solutions include agent assisted, self-service and proactive care solutions tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) solutions and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.
The business has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Costa Rica, South America, Europe, the Middle East, Africa, and Asia.
History
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.
Convergys sold its Human Resources Management line of business to NorthgateArinso in 2010.
References
External links
Categories:- Companies listed on the New York Stock Exchange
- Companies established in 1989
- Companies based in Cincinnati, Ohio
- Business process outsourcing companies
- Call centre companies
Wikimedia Foundation. 2010.