Broadweave

Broadweave Networks is a phone, Internet and television service provider based in South Jordan, Utah.

Infobox Company
company_name = Broadweave Networks, Inc.
company_type = Private
company_slogan = Get Living, Get Connected
foundation = 2003
location = South Jordan, UT, USA
key_people = Steve Christensen, CEO; Fraser Bullock, Board of Directors; Rober Frankenberg, Board of Directors; Ty Mattingly Board of Directors; Dave Moon, Board of Directors
industry = Communications Services
products = Broadband Internet services, Television service, Local wireline telecommunication services
homepage = [http://www.broadweave.com/ www.broadweave.com]

Broadweave delivers its "Triple-Weave" suite of voice, video, and data services via the Company's own Fiber-To-The-Premises (FTTP) networks. Until recently, Broadweave has focused on deploying its fiber networks in new or greenfield planned communities, but with its recent acquisitions, Broadweave has expanded its fiber-optic footprint.

On May 6, 2008, Broadweave announced the acquisition of the iProvo municipally owned fiber-optic network for $40.6 Million. Broadweave's acquisition includes a fiber-to-the-home (FTTH) network that passes 36,000 homes with over 10,500 homes connected and receiving services that include Telephone, TV, and Broadband Internet at speeds of up to 100 Mbit/s to each home. The network also served over 300 business and enterprise customers at the time of the acquisition.

The iProvo municipal network was the largest and most visible municipal fiber-optic network in the US, drawing much attention and scrutiny from local and trade press as the city encountered difficulties turning a profit. Broadweave's acquisition of iProvo marked a historic milestone in the FTTP industry as the first privatization of a municipal FTTP network in the US. The acquisition has also led to speculation about the fate of other municipally owned fiber-optic networks.

On August 29, 2008, Broadweave completed the acquisition of the iProvo network and assumed ownership and control of the network. The acquisition took 60 days longer than expected. Upon assuming ownership and control of the network, Broadweave announced that it would immediately begin serving business customers via its newly acquired fiber-optic assets.

Broadweave also acquired the subscriber base of the largest provider on the iProvo network, Mstar Metro. Contrary to its plans and its public announcements, Broadweave did not acquire the other service providers then operating on the iProvo network, Nuvont Communications and Veracity Communications. Broadweave did sign a contract with Nuvont and Veracity that allows the providers to continue to deliver services on Broadweave's fiber-optic network for up to 2 years.

Broadweave also owns and operates multiple FTTP installations in new or greenfield communities in the west, including a contract with the Utah State Trust Lands Administration for up to 21,000 units in Washington County, Utah. Broadweave's first community, Traverse Mountain, is located in Lehi, Utah.

Broadweave also delivers data services, commercial telephony, and hosted Voice over IP (VoIP) communications services to small to mid-size businesses and enterprises. In 2007, Broadweave launched its CenterAct Hosted Telephony Service in full production which gives business users one central portal to interact with the world. The Company currently offers this service to small and mid-size businesses (SMBs) over its own fiber networks, with current expansion under way domestically within the US.

Customer Service Broadweave customer service can be reached at 801-691-5800. During normal business hours most calls are automatically transferred to voice mail. Response time to these messages ranges from 4-8 hours. Broadweave customers have reported that the representatives who answer these messages listen to customer complaints but often lack the ability to correct the service issues.

External links

* [http://www.broadweave.com Official website]