Arvato services

Arvato Services

Type	Private
Industry	B2B
Founded	1835
Headquarters	Gütersloh, Germany
Area served	Worldwide
Products	customer support, financial services, logistics,
Website	Arvato Services

Arvato Services is a fully integrated subsidiary of Bertelsmann AG.^[1] Approximately 30,000 employees are working for arvato services in more than 40 countries.^[2] Its services include customer support one the phone, the development and execution of customer loyalty programs, processing financial transactions and logistics.^{[3][4][5][6][7]} It is also offered to add complementary services to the actual logistics, as for example consulting, procurement/purchasing, order management, production, repair services and warehousing.

As a customer service provider and global player^{[8][9][10][11]} in B2B^{[12][13][14][15][16]} the company has, depending on the special line of business in question, to compete with other internationally operating enterprises such as Stream Global Services and Xceedcc.

References

1. ^ "In a company like Bertelsmann, all the opportunities lie in the power of the organization". http://www.spiegel.de/international/business/0,1518,564775,00.html. Retrieved 2011-04-17. 
2. ^ "Overview on locations". http://www.arvato.com/wms/arvato/index.php?ci=10&language=2. Retrieved 2011-04-17. 
3. ^ "French pharmaceuticals manufacturer Genopharm has selected arvato services healthcare to handle both warehousing and distribution of its entire product range.". http://www.logisticsbusiness.com/News/news0415.aspx. Retrieved 2011-04-17. 
4. ^ "Groove Attack and rough trade will outsource the management of their logistics and accounts receivable to arvato services under long-term contracts". http://www.grooveattack.com/2008/03/13/news_904/. Retrieved 2011-04-17. 
5. ^ "in Troyes, the specialist logistician has seized an opportunity by taking over the Italian company Bomi". http://www.cadev.fr/secteurs/logistique/temoins_logistiques?lang=en. Retrieved 2011-04-17. 
6. ^ "Arvato supports 10 Microsoft Partner, Certification and Academic programs across North America and Latin America.". http://www.microsoft.com/presspass/press/2003/jun03/06-132003msvppr.mspx. Retrieved 2011-04-17. 
7. ^ "Nexgenn trains Arvato Services". http://www.nexgenn.com/viewindex.asp?article_id=NexgennTrainsArvato&pricing=INC&cat_id=. Retrieved 2011-04-17. 
8. ^ "P4 also signed a contract with Arvato Services for the maintenance of an external Call Center located in Poznań". http://www.warsawvoice.pl/WVpage/pages/article.php/11974/article. Retrieved 2011-04-17. 
9. ^ "arvato services arrived in Northern France when it purchased Setradis in 1996". http://www.nfx.fr/?action=loadPage&pageId=396. Retrieved 2011-04-17. 
10. ^ "Arvato to Use AT&T Network to Support Global Call Centers Located in Argentina and Canada". http://www.redorbit.com/news/technology/699178/arvato_to_use_att_network_to_support_global_call_centers/index.html. Retrieved 2011-04-17. 
11. ^ "arvato services Awarded Multi-Year Document Management Services Contract by SAF-HOLLAND". http://www.nelson-hall.com/service-line-programs/procurement-outsourcing/tracking-service/?avpage-views=article&id=70067&fv=2. Retrieved 2011-04-17. 
12. ^ "NEXOR and arvato services sign agreement". http://www.nexor.nl/en_US/news/200/67/NEXOR-and-arvato-services-sign-agreement.html. Retrieved 2011-04-17. 
13. ^ "Global Business Process Outsourcing". http://callcenterinfo.tmcnet.com/analysis/articles/73565-arvato-partners-with-microsoft-global-business-process-outsourcing.htm. Retrieved 2011-04-17. 
14. ^ "arvato Secures Another Major Contract From Reader's Digest Association". http://www.euroinvestor.co.uk/news/story.aspx?id=10760571. Retrieved 2011-04-17. 
15. ^ "NeoMedia Technologies and arvato services reach 120 million consumers worldwide". http://www.smallcapwatch.com/pressRelease.asp?ID=89177. Retrieved 2011-04-17. 
16. ^ "AC Milan has appointed arvato services to launch a brand new membership programme for its fast-growing 23 million-strong global supporter base". http://www.callcentrehelper.com/new-multi-lingual-customer-service-centre-for-ac-milan-7418.htm. Retrieved 2011-04-17. 

External links

• Financial Times on Arvato
• Reuters on Arvato
• Homepage of Arvato Services Technology