Energywatch

Energywatch

Energywatch is a watchdog charged with protecting and promoting the interests of all gas and electricity consumers in England, Scotland and Wales. Energywatch was created in November 2000 under the provisions of the Utility Act 2000. The current Chief Executive is Allan Asher.

The organisation offers consumer information and advice, and will pursue certain complaints which the energy suppliers have failed to resolve.

In March 2005, Energywatch made a supercomplaint to OFGEM about suppliers' billing practices. In response, OFGEM reduced the period within which suppliers could back-bill customers, and required suppliers to introduce a Billing Code of Practice on billing and an ombudsman scheme to resolve difficult complaints.

Other issues tackled by Energywatch have been energy mis-selling, customer transfers and debt & disconnection.

During the Queen's speech on November 15, 2006 it was revealed that there were plans to 'Strengthen and Streamline' consumer representation by merging the National Consumer Council(NCC), Postwatch and Energywatch into a single consumer organisation. The newly formed organisation currently carries the name 'Consumer Voice'.

ee also

*Energy policy of the United Kingdom
*Energy use and conservation in the United Kingdom
*Energylinx
*Office of Gas and Electricity Markets (industry regulator)

External links

* [http://www.energywatch.org.uk Energywatch]
* [http://www.dti.gov.uk/files/file32549.pdf The role of energywatch and Ofgem]
* [http://www.energywatch.org.uk/uploads/energywatch_response_to_the_Energy_Review_12_May_2006.pdf Energywatch response to the 2006 Energy Review]
* [http://www.energy-ombudsman.org.uk/ UK Energy Ombudsman]


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