Consumer Action

Consumer Action
Consumer Action
Formation 1971
Location San Francisco, Los Angeles, Washington, DC, OR, United States;
Exec. Dir. Ken McEldowney

Consumer Action is a nonprofit, consumer education and advocacy center, serving consumers in the United States. Founded in 1971, the mission of Consumer Action is to help individual consumers assert their rights in the marketplace and to advance pro-consumer industry-wide change for the benefit of all. Consumer Action primarily achieves that mission by providing multi-lingual education, outreach, and advocacy services.

It has offices in San Francisco, Washington, D.C., and Los Angeles.



Consumer Action's mission is to educate and advocate for consumers, publish and disseminate free multilingual consumer educational materials and fight for laws and regulations that benefit consumers — not large businesses and corporations.[1]


Consumer Action's frequent focus is consumer credit—and the related areas of credit cards, banking and finance, money management, and pricing; as well as health, housing, scams, fraud, privacy, and more. Consumer Action is well known for its annual Credit Card Survey [2][3]

Consumer Action works in collaboration with numerous consumer protection, consumer advocacy organizations, and coalitions to file commentary on government legislation and briefs, such as Fair and Reasonable Fee for Credit Score Disclosure[4] and for the publication of education and informational resources, such as Consumer Privacy Guide[5] published jointly with: the Center for Democracy & Technology, Common Cause, the National Consumers League, and the Privacy Rights Clearinghouse.

Consumer Action is a consumer protection, education, and advocacy organization, as quantified by the Urban Institute's National Center for Charitable Statistics [6] It is often cited in consumer education campaigns[7] and interviews, like ABC's the View from the Bay.[8]

Credit Card Survey

In June 1986[9], in collaboration with the Consumer Federation, Consumer Action introduced the Consumer Action Credit Card Survey, an annual survey of credit cards, banks, and lending practices. The survey has become well known for highlight hidden practices of credit card vendors that are anti-consumer.

The annual survey has highlighted predatory lending practices; and has been used to gain the attention of lawmakers. Don Oldenburg, of the Washington Post sites the highlighting of questionable lending and payment practices as one of the resources used for Congress and federal bank regulators to these questionable and costly practices.

Congress, a House bill called "The Consumer Credit Card Protection Act" would prohibit arbitrary universal default penalties. Another bill, "The Loan Shark Prevention Act," would establish a fair cap on credit card interest rates.[10]

The survey has been quoted and used local and national sources, such as Smart Money[11], CNN Money[12], and the New York Times[13].


  1. ^
  2. ^ The Consumerist,
  3. ^ Reading the fine print on credit card rates, ABC 7,
  4. ^ Federal Trade Commission, Proposed Rules,
  5. ^ Consumer Privacy Guide,
  6. ^
  7. ^ Tom Abate, San Francisco Chronicle, 23 May 2003, S.F. consumer group tackles payday loans
  8. ^ ABC, Avoid Being Considered a Credit Risk
  9. ^ Google Timeline, Consumer Action Credit Card Survey,,tll:1986/06,tlh:1986/06&ei=ZI0MSsP6MJS-M5b_6Z0G&oi=toolbelt_timeline_result&resnum=1&ct=timeline-date
  10. ^ Oldenburg, Don, Washington Post, March 2006, Time Out on Cash Back
  11. ^
  12. ^
  13. ^ New York Times, 20 December 1998, PRACTICAL TRAVELER; Card Users Face Increasing Fees

Wikimedia Foundation. 2010.

Игры ⚽ Поможем решить контрольную работу

Look at other dictionaries:

  • Consumer Action Group — The Consumer Action Group (CAG) is a UK organisation that campaigns for customer rights, particularly for the recovery of unfair charges imposed by UK banks on their customers. It was founded by Dave Smith and Marc Gander and was the first… …   Wikipedia

  • Consumer Action Legal Centre — The Consumer Action Law Centre is a community legal centre as well as a research body in Melbourne, Victoria, Australia which seeks to promote the interests of low income and vulnerable consumers, and of consumers as a whole. It is financed by… …   Wikipedia

  • Consumer Action Network — The Consumer Action Network (CAN) is a tax exempt, not for profit, professional peer advocacy program incorporated in the District of Columbia in February of 2003. The organization’s mission is to empower mental health consumers by promoting… …   Wikipedia

  • Consumer organization — Consumer organizations are advocacy groups that seek to protect people from corporate abuse like unsafe products, predatory lending, false advertising, astroturfing and pollution. Consumer organizations may operate via protests, campaigning or… …   Wikipedia

  • consumer — con·sum·er n: one that utilizes economic goods; specif: an individual who purchases goods for personal use as distinguished from commercial use Merriam Webster’s Dictionary of Law. Merriam Webster. 1996. consumer …   Law dictionary

  • Consumer protection — laws designed to ensure fair trade competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors …   Wikipedia

  • Consumer neuroscience — is the combination of consumer research with modern neuroscience. The goal of the field is to find neural explanations for consumer behaviors in both normal and diseased individuals. Contents 1 Consumer Research 2 Advertising 2.1 Advertising and… …   Wikipedia

  • consumer — [ kɔ̃syme ] v. tr. <conjug. : 1> • v. 1120; lat. consumere « détruire » → consommer 1 ♦ (XIIe) Littér. Épuiser complètement les forces de (qqn). ⇒ abattre, épuiser, fatiguer, miner, ronger, user. La passion, le chagrin le consume. ♢ (XVIIe) …   Encyclopédie Universelle

  • Consumer activism — is activism undertaken on behalf of consumers, to assert consumer rights. Contents 1 Objectives and tactics 2 Periods of Consumer Movements 3 Conceptions of Consumer movement …   Wikipedia

  • Consumer Focus — is a statutory consumer organisation in England, Wales, Scotland, and, for postal services, Northern Ireland, formed in 2008 by the merging Postwatch, Energywatch and the Welsh, Scottish and National Consumer Councils. It is established by the… …   Wikipedia

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”