- User Assistance
User assistance is a general term for guided assistance to a user of a
software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader thanonline help , and includes procedural and tutorial information.What it does
User assistance provides information to help a person to interact with software. This can include describing the user interface, but also focuses on how to help the user to best apply the software capabilities to their needs. User assistance can be considered a component of the broader category of
user experience .Devices
User assistance employs a number of devices including help, wizards,
tutorials , printed manuals (and their PDF equivalents), and user interface text. User assistance professionals also contribute to enterprise knowledge bases andcontent management systems .Skills required
Effective user assistance development requires a variety of communication skills. These include writing, editing,
task analysis , andsubject matter expert (SME) interviewing. Since the user assistance profession is directly involved with software development, the discipline often requires an understanding of UI design, usability testing,localization , testing,quality assurance , instructional design,scripting orprogramming , and accessibility.Forms
Instruction manual
"For information related to this topic, see
Instruction manual (computer and video games) "A traditional form of user assistance is a user manual, which is distributed either with the product in
paper form or electronically. Typical features of a user manual include installation procedures, a guide to how to use the software, as well as a disclaimer stating the licencing status of the software. Details of a helpline may also be available.Online help
"For more information on this topic, see
Online help "Helplines
"For information related to this topic, see
Helpline "External links
* [http://www.writersua.com/ WritersUA]
* [http://msdn2.microsoft.com/en-us/library/ms997596 Microsoft's User Assistance]
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