Infra Corporation

Infra Corporation is a division of EMC Corporation that produces infraEnterprise, which is a multi-tier web-based IT Service Management software tool. The software is based on the IT Infrastructure Library (ITIL) and it implements a number of ITIL processes, including Service Desk management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including Federated CMDB), Availability Management and Service Level Management. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of KCS (Knowledge Centered Support).

Infra Corporation was first established in 1991 in Australia, and now has regional head offices in North America, Australia, the UK and Europe and a worldwide network of partners and distributors. [http://www.infra.co.uk/company/ History of Infra Corporation] , "Infra Corporation". Access 24th August, 2007.] Infra was acquired by Hopkinton, Massachusetts based EMC Corporation on March 10, 2008,cite web |url=http://www.emc.com/about/news/press/2008/20080310-03.htm |title=Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra |accessdate=2008-09-15] in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.cite web |url=http://www.byteandswitch.com/document.asp?doc_id=148072&f_src=byteandswitch_FinancialContent |title=EMC Buys IT Service Desk Player Infra |last=Jander |first=Mary |work=Byte and Switch |date=2008-03-11 |accessdate=2008-09-15|quote=Today's news centers attention on EMC's ongoing effort to reshape itself not only as a maker of storage products, but as a provider of 'information infrastructure solutions.' In pursuit of this goal, EMC's waging a multi-pronged campaign to buy its way into product areas where it lacks presence.]

In 2002 infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and PRINCE2. [https://www.pinkelephant.com/en-US/ResourceCenter/PinkVerify/PinkVerifyToolset.htm PinkVerify Toolset list] , "Pink Elephant". Accessed 24th August, 2007.] Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,"Network Computing Magazine", "Network Computing Award". Vol 16 No 02. Page 18.] and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.cite press release|title=Infra Corporation wins HDI's Best Business Use of Business Support Technology|publisher=HDI|date=11th May 2006|url=http://www.hdi-europe.com/research/pressrel.asp?id=46|accessdate=2007-08-24]

References

External links

* [http://www.infra.com.au/ Infra Corporation]