Mura (Japanese term)

For other uses, see Mura (disambiguation).

Mura (斑 or ムラ)^[1] is traditional general Japanese term for unevenness^[2], irregularity^[3] or inconsistency^[4] in physical matter or human spiritual condition. It is also a key concept in performance improvement systems such as the Toyota Production System. Mura is one of the three types of waste (Muda, Mura, Muri). Waste reduction is an effective way to increase profitability. Toyota merely picked up these three words with prefix mu-, which every Japanese know, as product improvement program or campaign.

Mura, in terms of business/process improvement, is avoided through Just In Time systems which are based on keeping little or no inventory, rather supplying the production process with the right part, at the right time, in the right amount, and first-in, first out component flow. Just in Time systems create a “pull system” in which each sub-process withdraws its needs from the preceding sub-processes, and ultimately from an outside supplier. When a preceding process does not receive a request or withdrawal it does not make more parts. This type of system is designed to maximize productivity by minimizing storage overhead.

For example:

1. The assembly line “makes a request to,” or “pulls from” the Paint Shop, which pulls from Body Weld.
2. The Body Weld shop pulls from Stamping.
3. At the same time, requests are going out to suppliers for specific parts, for the vehicles that have been ordered by customers.
4. Small buffers accommodate minor fluctuations, yet allow continuous flow.

If parts or material defects are found in one process, the Just-in-Time approach requires that the problem be quickly identified and corrected.

Implementation

Production leveling, also called heijunka, and frequent deliveries to customer are key to identifying and eliminating Mura. The use of different types of Kanban to control inventory at different stages in the process are key to ensuring that "pull" is happening between sub-processes. Leveling production, even when different products are produced in the same system, will aid in scheduling work in a standard way that encourages lower costs.

It is also possible to smooth the workflow by having one operator work across several machines in a process rather than have different operators; in a sense merging several sub-processes under one operator. The fact that there is one operator will force a smoothness across the operations because the workpiece flows with the operator. There is no reason why the several operators cannot all work across these several machines following each other and carrying their workpiece with them.^[5] This multiple machine handling is called "multi-process handling" in the Toyota Production System.

Limitations, critiques and improvements

Some processes have considerable lead time. Some processes have unusually high costs for waiting or downtime. When this is the case, it is often desirable to try to predict the upcoming demand from a sub-process before pull occurs or a card is generated. The smoother the process, the more accurately this can be done from analysis of previous historical experience.

Some processes have asymmetric cost. In such situations, it may be better to err away from the higher cost error. In this case, there appears to be waste and higher average error, but the waste or errors are smaller ones and in aggregate leads to lower costs / more customer value.

It may be more effective to have low cost call center operators wait for high value clients than risk losing high value clients by making them wait. Given these asymmetric cost of errors - particularly if the processes are not smooth - it may be prudent to seemingly have a surplus of call center operators - seemingly "wasting" call center operator time - rather than commit the bigger error of losing the occasional high value client.

References

1. ^ Mura, 斑 translation to English on Sanseido "EXCEED Japanese-English dictionary".
2. ^ [1] Makigami Info Centre: Process Improvement
3. ^ [2] Makigami Info Centre: Process Improvement
4. ^ [3] Makigami Info Centre: Process Improvement
5. ^ A study of the Toyota Production System, Shigeo Shingo, Productivity Press, 1989 , p 157