Out of Box Failure

Out of Box Failure

The term Out of Box Failure usually refers to computer hardware. It describes a negative experience a user has when installing and/or performing initial configuration on a piece of hardware that exhibits an immediate failure mode.

Definitions

Out Of Box Failure is a take on a common quality analysis term Out Of Box Experience, used in the electronics and personal computer industries. It refers to a system that has a major defect preventing (or severely restricting) use that is immediately apparent upon opening the box of a new unit or first turning the unit on. The short form of OOBF is a typical abbreviation. Some companies also use OBF; another synonym, also used in numerous unrelated contexts, is DOA–Dead on Arrival.

Causes

Out Of Box Failures are typically caused by the following issues:

# Faulty components that were used in the product but not detected by quality assurance
# Storage induced failures, such as oxidation in high humidity environments
# Transportation induced failures, such as vibration induced looseness in connectors
# Configuration induced failures, for systems configured to customer specifications, but where the configuration of parts is incompatible
# Customer induced failures, from improper setup of the unit

Impact

Out Of Box Failures will significantly reduce customer perception of quality, and greatly escalate warranty costs.

Practical usage

Many warranty policies for computers or other electronic equipment have a specific Out Of Box Failure category to describe actions provided to customers in such cases.For example, from suppliers in various countries:
* [http://www.cellucity.co.za/warrantyinfo.htm (South Africa)]
* [http://www.kingtechnologies.com/warranty.html (U.S.)]
* [http://www.alphadigitalservices.co.uk/ricoh-service.htm (U.K.)]

Historical Examples

In Germany, a now-defunct company named AEG, was jokingly referred to as "Ausgepackt, Eingeschaltet, Garantiefall" ("Unpack, Turn-On, Warrantycase") due to a high Out Of Box Failure rate.

ee also

*Out-Of-Box Experience


Wikimedia Foundation. 2010.

Игры ⚽ Нужно решить контрольную?

Look at other dictionaries:

  • Out of box failure — The term Out of Box Failure usually refers to computer hardware. It describes a negative experience a user has when installing and/or performing initial configuration on a piece of hardware that exhibits an immediate failure mode. Contents 1… …   Wikipedia

  • Out-Of-Box Experience — The term Out of Box Experience usually refers to computer hardware or software. It describes the experience a user has when installing and/or performing initial configuration on a piece of hardware or software.DefinitionsOut of Box Experience is… …   Wikipedia

  • Out-of-box experience — The term out of box experience (OOBE) describes the experience a user has when installing and/or performing initial configuration on a piece of hardware or software, which usually involves computers. Contents 1 Definitions 2 Example 3 Negative… …   Wikipedia

  • Out of the box — You might be looking for: Thinking outside the box. For other uses, see Out of the box (disambiguation). Out of the box is the term used to denote items, functionalities, or features that do not require any additional installation. In addition to …   Wikipedia

  • Failure rate — is the frequency with which an engineered system or component fails, expressed for example in failures per hour. It is often denoted by the Greek letter λ (lambda) and is important in reliability engineering. The failure rate of a system usually… …   Wikipedia

  • Failure to Launch — Infobox Film name = Failure to Launch caption = Promotional poster for Failure to Launch writer = Tom J. Astle Matt Ember starring = Matthew McConaughey Sarah Jessica Parker Kathy Bates Zooey Deschanel Justin Bartha Bradley Cooper Terry Bradshaw… …   Wikipedia

  • Box office bomb — For the album by Dramarama, see Box Office Bomb (album). The phrase box office bomb (also referred to as a flop) refers to a film for which the production and marketing costs greatly exceeded the revenue regained by the movie studio.[citation… …   Wikipedia

  • Box score (baseball) — In baseball, the statistical summary of a game is reported in a box score. An abbreviated version of the box score, duplicated from the field scoreboard, is the line score. Invention of the box score is credited to Henry Chadwick by the Baseball… …   Wikipedia

  • Failure — For other uses, see Failure (disambiguation). Fail redirects here. For the Irish Republican Party, see Fianna Fáil …   Wikipedia

  • Box crib — A lightweight box crib. hardwood railway sleepers used as a box crib. North Australian Railway 19 …   Wikipedia

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”