- Postwatch
Postwatch (officially: the Consumer Council for Postal Services - CCPS) is a
Non-Departmental Public Body set up in January 2001 - by [http://www.opsi.gov.uk/acts/acts2000/00026--b.htm#2 Section 2] of thePostal Services Act 2000 to helpcustomers with any issues or complaints they have with any Postal Service (including theRoyal Mail ) in theUnited Kingdom . Postwatch also works closely with Postcomm, thePostal Services Commission .It is funded by, and remains accountable to, the
Department for Business, Enterprise and Regulatory Reform .Role
Postwatch works to ensure customers receive the best possible
postal service . Activities include:* Campaign for improvements to
postal service s.
* Investigate and address local and national postal problems and issues
* Resolve individual complaints against licensed operators, pursuing also generic issues raised.
* Lobby decision-makers on behalf of customers
* Negotiate and monitorRoyal Mail 's performance against service targets.
* Advise Postcomm on appropriate action shouldRoyal Mail Group fail to meet performance targets, or breach any other licence conditions.
* Inform customers about postal issues and market developments.
* Promote serviceinnovation and improvement, as well as customer choice.As well as dealing with consumer queries and complaints, Postwatch investigates matters that are relevant to users of UK postal services or relating to the number and location of
post offices .tructure
Postwatch is directed by an appointed part-time Council (with an appointed Chair), and a
Chief Executive (not a Council Member).As of 2006 , the Chief Executive isHoward Webber .The Council members are listed below, along with their responsibilities (if applicable):
*
Millie Banerjee CBE (Chair)
*ProfessorAlan Alexander (Chairman Scotland)
*Christina Baron (Chairman South & West)
*Sheila Button (Chair SE England)
*Roger Darlington (Chairman Greater London)
*Judith Donovan CBE (Chairman North of England)
*DrMaureen Edmondson (Chairman Northern Ireland)
*Najma Hafeez (Chairman Midlands)
*Eifion Pritchard QPM (Chairman Wales)
*DrCharles Winstanley (Chairman East of England)
*Sheila Button
*Helen Charlton
*ProfessorDavid Croisdale-Appleby
*Elizabeth Hodder
*Nigel Walmsley External links
* [http://www.postwatch.co.uk Postwatch Website]
* [http://www.postcomm.gov.uk Postcomm Website]
* [http://www.royalmail.com Royal Mail Website]
* [http://www.postoffice.co.uk/portal/po Post Office Website]
* [http://www.parcelforce.com/portal/pw/home Parcelforce Worldwide Website]
* [http://www.dti.gov.uk/sectors/postalservices/ DBERR Postal Services Website - Postwatch Information]
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