National Board for Consumer Complaints (Sweden)

National Board for Consumer Complaints (Sweden)

The National Board for Consumer Complaints (Allmänna reklamationsnämnden, ARN) is a Swedish government agency that answers to the Ministry of Integration and Gender Equality. The agency is headquartered in Stockholm. Its main task is to issue non-binding recommendations on the resolution of disputes between consumers and business operators. The recommendations are based on likely outcome of a lawsuit. A person can, free of charge, file complaints against a company. If the company does not follow the recommendation from ARN, the consumer can sue the company in court, or complain to a newspaper. Swedish newspapers often publish such stories.

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