Angel and demon customers
- Angel and demon customers
-
Angel and demon customers is a marketing concept dividing customers into two groups.[1] Angels customers are profitable, whereas demon customers may actually cost a company more to serve than it makes from them.[1] Demon customers attempt to extract as much value as possible out of the seller.[1] Examples of demon customer buying behaviour:
- Buying discounted merchandise designed to boost store traffic, then resell the goods at a profit on eBay.[1]
- Buying a product, apply for rebates, return the purchases, then buy them back at returned merchandise discounts.[1]
Notes
References
- Philip Kotler; Gary Armstrong (2008). Principles of Marketing (12 ed.). London: Pearson International. ISBN 978-0-13-712827-3.
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