Service Lean

Service Lean

Debashis Sarkar is a thought leader on Service Lean. He is credited to have introduced the application of lean principles to service businesses in Asia. When lean was alien to servicescompanies, he pioneered the application of Toyota principles to a large financial conglomerate asearly as 2003. He is credited to have conceptualized the following:

1) A Unique blueprint to implement 5S in service businesses and offices

2) A holistic approach to implementing the Lean principles in a service context. This is called the DEB-LOREX model

His work is encapsulated in the following books:

(1) Lean for Service Organizations and Offices – A Holistic Approach forAchieving Operational Excellence (ASQ Quality Press, 2008),

(2) 5S for Service Organizations and Offices: A Lean Look at Improvements (ASQQuality Press,

Ref:

http://www.asq.org/quality-press/display-item/index.html?item=H1316

http://www.asq.org/quality-press/display-item/index.html?item=H1316&xvl=76075469

http://www.asq.org/quality-press/display-item/index.html?item=H1271&xvl=76BK_H1271


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