The Hitchhiker's Guide to Lean

Infobox Book
name = The Hitchhiker's Guide to Lean


author = Jamie Flinchbaugh, Andy Carlino, with foreword by: Dennis Pawley
country = United States
language = English
genre = , Lean manufacturing
publisher = Society of Manufacturing Engineers
release_date = 2006
media_type = Print (Hardcover)
pages = 196
isbn = ISBN 0-87263-831-6

ummary

This book covers lean manufacturing principles and thinking, lean leadership moves, the road map for lean transformation, common pitfalls of lean journeys, building an operating system, lean accounting, lean material management, lean in service organizations, and how individuals can apply lean to improve themselves. It concludes with interviews of lean practitioners at Chrysler, Ross Controls, DTE Energy, RSR Corporation, and Nemak.

Table of Contents

:Acknowledgments vii:Foreword ix:Introduction xiii1 THINK FIRST: FIVE PRINCIPLES OF LEAN:Principle One: Directly Observe Work as Activities, Connections, and Flows:Principle Two: Systematic Waste Elimination:Principle Three: Establish High Agreement of What and How:Principle Four: Systematic Problem Solving:Principle Five: Create a Learning Organization2 PEOPLE NEED LEADERSHIP, NOT MANAGEMENT: Five LEADERSHIP MOVES FOR LEAN:Leadership Move One: Leaders Must be Teachers:Leadership Move Two: Build Tension, Not Stress:Leadership Move Three: Eliminate Fear and Comfort:Leadership Move Four: Lead through Visible:Participation, Not Proclamation:Leadership Move Five: Build Lean into Personal Practice

3 LEARNING CAN BE EXPENSIVE: FIVE COMMON LEAN PITFALLS (AND HOW TO AVOID THEM):Pitfall One: Believing Lean is Only About Manufacturing:Pitfall Two: The Lean Department should not be Leading Lean:Pitfall Three: Activity should not be Confused with Productivity:Pitfall Four: Event Lean Prevents a Company from Becoming Genuinely Lean:Pitfall Five: Tortoise Lean will Beat Hare Lean

4 A THOUSAND-STEP JOURNEY: FIVE PHASES OF THE TRANSFORMATION ROADMAP:What Lean is—and is Not:Lean Transformation Evaluation Criteria:The Transformation Roadmap

5 PULLING IT ALL TOGETHER: FIVE DIMENSIONS OF AN OPERATING SYSTEM:What is an Operating System?:An Operating System Aligns “How” with “What”:Benefits of an Operating System:The Operating System Framework:Building the Operating System Framework:A Tale of Two Operating Systems

6 RELEARNING TO COUNT: FIVE LEAN ACCOUNTING PRINCIPLES:A Brief History Lesson:Lean Accounting Principle One: Accounting is a Process, Not Just a Profession:Lean Accounting Principle Two: Go Beyond the Numbers:Lean Accounting Principle Three: Transition from Cost Cop to Coach:Lean Accounting Principle Four: The First Filter is Value and the Customer:Lean Accounting Principle Five: Make Data Accessible for the Customer:Next Steps

7 MOVE IT OR LOSE IT: FIVE KEYS TO LEAN MATERIAL MANAGEMENT:Concept One: Information Blindness:Concept Two: Eliminate the White Space:Concept Three: Right-size Everything—Right Tool, Right Place, Right Time, and Right Cost:Concept Four: Moving One Inch is Still a Transport:Concept Five: Eliminate Functional Tunnel Vision

8 SERVICE ON A SILVER PLATTER: FIVE FACTORS FOR LEAN SERVICE:What are the Operational Objectives?:How is Lean Service Different from Manufacturing?:Five Factors for Lean Service:Case Studies

9 THE TRANSFORMATION OF ONE: FIVE PRACTICES FOR PERSONAL LEAN:Practice One: Always Work for the Customer:Practice Two: Problem Solving at a Relationship Level:Practice Three: Personal Learning Through:Plan/Do/Check/Act:Practice Four: Master What You can Control:Practice Five: See More with Your Own Eyes

10 CONVERSATIONS FROM THE ROAD:Robert Finn, RSR Corporation:Shawn Patterson, DTE Energy:Dennis Pawley, Chrysler Corporation:Robert Smillie, Nemak Corporation:John Smith, Ross Controls:Index