John Henry Patterson (NCR owner)

John Henry Patterson (December_13, 1844-May_7, 1922) was an industrialist and founder of the National Cash Register Company. He was a business innovator, sales genius, social progressive, patriot, and benevolent tyrant.

Based on a 16-page handbook written by his brother-in-law, Patterson established the world's first sales training school on the grounds of the NCR factory campus (at Sugar Camp in Dayton, Ohio). He also coined a phrase for his service division which, until about the time the company was bought by AT&T, hung on the wall of every service department in the company. The phrase was, "We Cannot Afford To Have A Single Dissatisfied Customer".

In 1893 he constructed the first "daylight factory" buildings with floor to ceiling glass windows that let in light and could be opened to let in fresh air as well. This was in an era when "sweatshops" were still in operation elsewhere. He hired John Charles Olmsted to landscape the grounds of the National Cash Register Company campus in Dayton, with spacious lawns and landscaping with colorful plantings. Olmsted also had a hand in designing the residential community surrounding the plant (South Park) as well as a park system for the City of Dayton. Patterson lived in his Swiss chalet estate "The Far Hills" in Oakwood, Montgomery County, Ohio. He is considered the father of Oakwood.Patterson was something of a health fanatic, and adopted one regimen after another, most of which were required of his executives and employees.

He was famous for hiring and firing Thomas Watson Sr, who went on to become General Manager, then President, of CTR, later renamed IBM . In fact, "John H." was famous for firing many people on rather trivial grounds, for example, if they couldn't tell him why the flags happened to be flying that day or for not riding a horse properly. Watson's stint at NCR shaped him and helped him build the power of IBM. Both Patterson and Watson were sentenced to one year imprisonment for unfair business practices, later overturned by appeal. Meanwhile, both Patterson and Watson had been pardoned by President Woodrow Wilson as a result of their leadership roles in dealing with the Great Dayton Flood of 1913. During that disaster, John H. Patterson led the recovery efforts. NCR employees built nearly 300 flat-bottomed boats and Patterson organized rescue teams to save the thousands of people stranded on roofs and the upper stories of buildings. He turned the NCR factory on Stewart Street into an emergency shelter providing food and lodging, and he organized local doctors and nurses to provide medical care. Patterson's vision for a managed watershed for the Great Miami River resulted in the development of the Miami Conservancy District, one of the first major flood control districts in the United States.

Patterson's methods influenced United States business for a generation. In the period 1910-1930 it was estimated that one-sixth of United States business executives were former NCR executives.

When he died in 1922, unlike his contemporaries, he left no great fortune because of his expeditures on social programs at the Cash, and because he believed that "shrouds have no pockets." He left ownership of the company to his son Frederick Beck Patterson who took it public in 1925. $55 million in stock was offered to the public in what was the largest business public offering up to that time.

Patterson loved the Adirondacks and built his summer estate on Beaver Lake in New York. His family built two other estates on the lake. All three estates still exist, two as church camps, one as private bed and breakfast.

John Henry Patterson is interred in the Woodland Cemetery, Dayton, Ohio. He is a graduate of Miami University, Oxford Ohio.

References

*cite book
last = Crowther
first = Samuel
title = John H. Patterson, pioneer in industrial welfare
publisher = Doubleday, Page
date = 1923Patterson loved the Adirondacks and built his summer estate on Beaver Lake in New York. His family built two other estates on the lake. All three estates still exist, two as church camps one as private bed and breakfast.

External links

* [http://www.ncr.org.uk/NCRHistory/jhp.htm John H. Patterson]
* [http://www.daytonfoundation.org/misshist.html The Dayton Foundation]
* [http://www.daytonhistorybooks.citymax.com/page/page/2705393.htm The Man on the Job at Dayton]
* [http://www.daytonhistory.org/patt_home.htm Patterson homestead]
* [http://www.libraries.wright.edu/special/manuscripts/ms236.html Patterson Family Papers]
* [http://www.sculpturecenter.org/oosi/sculpture.asp?SID=561 John H. Patterson Memorial]
* [http://hbswk.hbs.edu/item.jhtml?id=1143&t=bizhistory Patterson Sales Strategy]