Human interaction management
- Human interaction management
Human Interaction Management (HIM) is a set of management principles, patterns and techniques complementary to Business process management. HIM provides process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured way with more routinized work processes that are often largely automated.
HIM has an associated methodology called Goal-Oriented Organization Design (GOOD). GOOD emphasizes effectiveness over efficiency, and combines various approaches:
* Top-down: "Process Architecture" defines business strategy via a network of interacting high-level processes;
* Middle-out: "Levels of Control" separate process governance into Strategic, Executive and Management;
* Bottom-up: "Stories" represent collaborative work processes that the participants evolve on-the-fly as part of the work itself.
The reference implementation of a Human Interaction Management System (HIMS) is the free software HumanEdj.
External links
* [http://www.human-interaction-management.info/ Human Interaction Management website]
* [http://www.humanedj.com/ HumanEdj website]
ee also
*Business Process
*Business Process Modeling
*Business process management
*Business rules approach
*Business intelligence
*Performance management
*Process management
*Total Quality Management
*Workflow
Bibliography
*Keith Harrison-Broninski "Human Interactions: The Heart and Soul of Business Process Management" ISBN 0-929652-44-4
*Peter Fingar. "Extreme Competition: Innovation And The Great 21st Century Business Reformation". ISBN 0-929652-38-2
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