Reverse hierarchy

Reverse hierarchy

Reverse hierarchy is a concept pioneered by the Total Quality Management movement, which attempts to 'invert' the classical pyramid of Hierarchical organisation.

It promotes the idea that the most important employees are those who deal daily with the organisations' customers, ie those who would normally be at the 'bottom' of the hierarchy. It is then the role of supervisors and managers (normally 'higher' in the hierarchy) to support these employees and to remove the obstacles that hinder them in satisfying their customers' needs. Thus the 'more senior' people are actually 'lower' in the inverted pyramid, as they have more people to support.

Some organisations claim to be operating in this way when in fact all that has happened is that the organisation chart has been drawn in an inverted fashion.


Wikimedia Foundation. 2010.

Игры ⚽ Нужно решить контрольную?

Look at other dictionaries:

  • Hierarchy — A hierarchy (Greek: hierarchia (ἱεραρχία), from hierarches, leader of sacred rites ) is an arrangement of items (objects, names, values, categories, etc.) in which the items are represented as being above, below, or at the same level as one… …   Wikipedia

  • Reverse mathematics — is a program in mathematical logic that seeks to determine which axioms are required to prove theorems of mathematics. The method can briefly be described as going backwards from the theorems to the axioms. This contrasts with the ordinary… …   Wikipedia

  • Hierarchical organization — Institutional hierarchy redirects here. For social institutions, see Social hierarchy. For other potential uses, see Hierarchy (disambiguation). The organization chart for the Wikimedia Foundation (April 2009). This is an example of a… …   Wikipedia

  • Totem pole — Totem poles are monumental sculptures carved from great trees, usually cedar, but mostly Western Redcedar, by a number of Indigenous cultures along the Pacific northwest coast of North America. The word totem is derived from the Ojibwe word… …   Wikipedia

  • List of Theory of Constraints topics — This is a list of topics related to the Theory of Constraints.ABBottleneck (Bn) This is a resource that has just enough capacity or less capacity than is needed to satisfy the demand placed upon it. Bottlenecks may need to be taken into account… …   Wikipedia

  • china — /chuy neuh/, n. 1. a translucent ceramic material, biscuit fired at a high temperature, its glaze fired at a low temperature. 2. any porcelain ware. 3. plates, cups, saucers, etc., collectively. 4. figurines made of porcelain or ceramic material …   Universalium

  • China — /chuy neuh/, n. 1. People s Republic of, a country in E Asia. 1,221,591,778; 3,691,502 sq. mi. (9,560,990 sq. km). Cap.: Beijing. 2. Republic of. Also called Nationalist China. a republic consisting mainly of the island of Taiwan off the SE coast …   Universalium

  • Computability theory — For the concept of computability, see Computability. Computability theory, also called recursion theory, is a branch of mathematical logic that originated in the 1930s with the study of computable functions and Turing degrees. The field has grown …   Wikipedia

  • Recursion theory — Recursion theory, also called computability theory, is a branch of mathematical logic that originated in the 1930s with the study of computable functions and Turing degrees. The field has grown to include the study of generalized computability… …   Wikipedia

  • United States — a republic in the N Western Hemisphere comprising 48 conterminous states, the District of Columbia, and Alaska in North America, and Hawaii in the N Pacific. 267,954,767; conterminous United States, 3,022,387 sq. mi. (7,827,982 sq. km); with… …   Universalium

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”