Pat Fleet

Infobox actor
name = Pat Fleet

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imagesize =
caption = Fleet in studio, August, 2008
birthname = Patricia Trumble
birthplace = Ohio, United States
occupation = Voice Actor
yearsactive = 1981–present
spouse = William Fleet (1991-present)
children = three

Pat (Trumble) Fleet is a working American voice actress whose voice is the registered sound trademark for AT&T [Koppel, Ted. “Nightline.” " [http://www.youtube.com/watch?v=KAjb-DpBBhM# Voice Mail Jail] ". ABC News, 1996. News Program. American Broadcasting Company. 18 Sep 1996.] . Also known as the "We're Sorry Lady" for the tens of thousands of recordings she has made for AT&T, Verizon and other phone companies since 1984, she is still probably most well known as the person who says "AT&T" in the company's sound trademark that is played prior to any operator assisted or credit card paid call, and most recently the prompt voice for most CLASS services (e.g. Call Return, Call Blocking, etc) in AT&T controlled telephone companies.

In 1981, working alongside Jane Barbe, she began recording messages for the Audichron Company (now known as ETC) announcing time, temperature and weather, and was the voice of the Bell System's Automated Coin Toll System, quoting rates and collecting charges for coin paid calls.

In addition she continues to be the voice for a significant number of telephone company intercept recordings - messages giving reasons for call failure that most often begin with the phrase "We're sorry...".

Through the years, her voice became well-known through the phone companies' use of her recordings, and through several AT&T internal customer studies it was determined that customers' preferred her voice over any other. As a result she was selected to become the company's signature sound.

References

* [http://www.uspto.gov/go/kids/soundex/73791547.mp3 U.S. Patent Office recording of AT&T Sound Trademark]
* [http://tarr.uspto.gov/servlet/tarr?regser=serial&entry=73791547&action=Request+Status Link to U.S. Patent Office registration record]

External links

* [http://www.etcia.com/sample_msgs.html Sample recordings from Electronic Tele-Communications, Inc.]
* [http://www.dmine.com/phworld/sounds/misc/ Side by side comparison of Pat Fleet and Jane Barbe] from Telephone World
* [http://www.youtube.com/watch?v=KAjb-DpBBhM# Video of telephone voices Pat Fleet and Jane Barbe] from YouTube.
* [http://www.youtube.com/watch?v=D2cN2CMMnVw# Video of telephone voices Pat Fleet on daytime talk] from YouTube.

Persondata
NAME=Fleet, Pat
ALTERNATIVE NAMES=Trumble, Pat
SHORT DESCRIPTION=American voiceover artist
PLACE OF BIRTH=Dayton, Ohio