WNS Global Services

WNS Global Services (nyse|WNS) is a leading global Business Process Outsourcing company headquartered in Mumbai, India. WNS formerly stood for World Network Services.

The company is wholly owned subsidiary of WNS (Holdings) Limited which is incorporated in Jersey,Channel Islands.

The Company is headed by Ramesh N Shah (Chairman), and Neeraj Bhargava (CEO).

Historical Overview

Rising cost pressures and changing global factors are increasingly affecting the ability of companies to maintain profitability. Outsourcing of core/non-core functions to BPO companies based in low-cost countries such as India and China has emerged as one of the few strategic options available to companies to save operating costs and retain competitive edge. WNS Global Services is one of India's leading BPO companies that has, in just a few years, evolved from being a captive company operating in a single industry segment to a flourishing third-party provider servicing clients across multiple industries and functions.

WNS was formed in June 1996 as a captive of British Airways, performing back-office functions for the airline.

In May 2002, Warburg pincus, a US-based venture capitalist firm, acquired controlling stake in WNS.

In June 2006, WNS became India's first BPO company to list on the New York stock Exchange (NYSE|WNS)

Starting with 30 employees in 1996, it has scaled up to over 23,000 (July, 2008).

WNS has client sales and delivery centers spread across three continents - North America (USA), Europe (UK, Romania, Switzerland), and Asia (India, Philippines and Sri Lanka). It serves over 160 global clients.

WNS offers simple to complex outsourced services - from data processing, voice and email based customer support, and Finance & Accounting services to high-end analytics and research. WNS delivers industry-focused services for Travel and Leisure, Insurance, Banking and Financial Services, Manufacturing, Retail, Logistics, Healthcare, Pharmaceutical, Utilities and Communications companies. WNS also provides essential cross-industry functions such as Finance and Accounting, HR, Legal, Analytics and Research, and Contact Center services.

Awards and Recognition

In 2005, WNS was ranked No.1 BPO in India by NASSCOM, an IT/ITES industry association.

Annual NASSCOM industry surveys have ranked WNS among the top 2 India based offshore Business process outsourcing companies in terms of revenue, for four consecutive years (2004 to 2007)

Other significant awards include the NeoIT Global Survey ranking: Number 1 "Best Performing" BPO Company, and ranked No.3 among top-50 global outsourcing vendors by the Black Book of Outsourcing.

WNS has also received several domain specific awards and recognition such as being ranked No.1 Insurance Outsourcer (Global Outsourcing 100), No.2 provider globally for the Travel industry (Black book of Outsourcing), and 6th largest Finance and Accounting Outsourcing provider globally (Everest Institute).

Size

The company’s annual turnover (Sales) in Financial Year 2006-07 was 352.3 million USD & net income of 26.6 million USD, with an annual revenue growth rate of over 38%. It currently has over 23,000 full-time employees (as of July 2008), delivering services from 22 global delivery centers spread across 3 continents. A large portion of the workforce operates from India.

External links

* [http://www.wnsgs.com/ WNS Global Services]