- Telvista
Infobox_Company
company_name = The Telvista Company
company_
company_type = Private
foundation =2001 (Plano, Texas ) | location =Tijuana, Baja California ,Mexico
key_people =
industry =Contact Center
products =Contact Center Services
homepage = [http://www.telvista.com/ www.telvista.com] [http://www.telvista.com.mx/ www.telvista.com.mx]Telvista began operations in 1997 as a division of CompUSA, delivering technical support to retail customers and helpdesk solutions to corporate clients. In May of 1998, CompUSA made an investment in facilities, technology and expertise that resulted in new business from its vendor community – Original Equipment Manufacturers (OEMs) and software publishers.
The service organization quickly broadened its client-base to include telecommunications companies and Internet service providers. It also began to support client-based customer service and sales initiatives. Professional services and contact application solutions capabilities evolved out of the contact center operations team and were soon added to Telvista’s service offering to create a comprehensive customer care solutions value proposition.
In July 2001 CompUSA Contact Center Services became The Telvista Company (now Telvista, Inc.), owned by Technology & Internet Holding Co., jointly owned by Grupo Carso, Telmex and America Movil. In July 2002 Grupo Tecnico de Servicios (GTS), an experienced international outsourcer in Mexico and also an affiliate company of the Grupo Carso conglomerate, joined forces with and adopted the name Telvista.
The alliance gave U.S. companies the opportunity to take advantage of a near-shore alternative with strong bilingual capabilities and a deep understanding of both U.S. and Hispanic cultures. Simultaneously, Latin American companies were given access to broader contact center consulting and application solutions development capabilities.
Telvista is positioned for significant growth over the next five years in voice, chat, e-mail and self-service applications. We expect to grow from approximately 8,500 agents today to over 15,000 in five years.
Telvista is also currently evaluating new contact center capacity in Argentina (Cordoba and Buenos Aires) and Chile (Santiago). These locations will provide us a pool of agents with bilingual skills, cultural proximity to the U.S., and competitive pricing. With all of this additional capacity, we are well positioned to serve the U.S. Hispanic consumer.
Links
* [http://www.telvista.com Main website]
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