Global Client Support Center (AT&T)

The AT&T's Global Client Support Centres (GCSC) are a part of AT&T's integrated Global Enterprise Management System (GEMS or iGEMS). GCSC provides 24/7 management and monitoring of networks managed by AT&T to ensure their high availability.

GCSC provides expertise to automated GEMS in identifying network trends and correlates events that will help in the early detection and resolution of problems as they arise. [http://www.corp.att.com/gov/solution/network_services/data_nw/ultra_nw.html AT&T's Ultravailable^sm Network] ]

The idea of an integrated network management services program in AT&T was the brainchild of Richard R. RoscittRichard R. Roscitt's [http://www.tmeda.net/awards/Roscitt_bio.html bio] ] in 1995 through AT&T Solutions where, as its founding partner and executive team member, he led its four practices: Consulting, Network Integration, Outsourcing and Multimedia Call Center Solutions. Having pioneered the concept of end-to-end networking management, he was also responsible for launching AT&T's first Global Client Support Centre in Durham, North Carolina.

Aside from the US, Global Client Support Centres are now also in Singapore, China, India, Japan, the Philippines and the United Kingdom. [ [http://www.corp.att.com/ap/resource/media/pr/2002_pr/021208.html AT&T Global Client Support Centres] ]

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