Saga (UK)

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Saga Services Ltd is a UK based company specialising in holidays and insurance for the over 50's. The company has three very large call centres. Unlike other companies all of the call centres are based in the UK, two of which are based in Folkestone, Kent, (Middleberg Square, Enbrook Park); the other and newest call centre is located in the Eurokent Business park which is in Ramsgate, Kent.

Magazine

Saga also operate a subscription magazine, which is the highest subscribed-to magazine in the UK, with a circulation figure of 610,771, and a readership of 1,205,000 per month. The subscription-based magazine performs a vital role for Saga Group. Subscribers can take advantage of a growing number of services and benefits featured in each issue, including exclusive offers courtesy of Saga Holidays and Saga Personal Finance. The magazine is edited by Kate Bravery.

MetroMail

MetroMail is a fully-automated mailing house that was acquired by the Saga Group in 1989. Although the acquisition was planned primarily to satisfy Saga's own direct mail needs, the company has been expanded significantly to serve an impressive range of third-party clients from a variety of industry sectors.

In 2000 Saga committed to further development by investing £6m in MetroMail's state-of-the-art, 90,000 sq.ft. facility in County Durham. MetroMail can handle all stages of the direct mail cycle, from processing data and high speed laser printing, through to folding and enclosing inserts, polywrapping, handling and mailing completed packs.

MetroMail timeline

* 1988 Company founded
* 1989 Acquired by the Saga Group
* 1994 First UK mailing house to introduce a minimum wage
* 1994 First independent mailing house to achieve ISO 9002 (BS 5750)
* 1995 One of the first 2000 UK companies to achieve Investors in People accreditation
* 1995 All processes fully automated
* 1996 Production hours increased from 13.5 to 16 per day
* 1997 Production hours increased from 16 to 24 per day
* 1998 Volume exceeds 100 million packs per year
* 1999 Capacity increased to 150 million packs per year
* 2000 £6m, 90,000 sq.ft. site increases capacity to 250 million packs per year
* 2001 £1.6m investment in new laser printing equipment
* 2002 Launch of in-house envelope manufacture
* 2002 First mailing house accredited by BSI to BS7799 Information Security Standard

External links

* [http://www.metromail.co.uk/ MetroMail Homepage]
* [http://www.saga.co.uk Saga Homepage]