Rescuecom

Infobox_Company
company_name = RESCUECOM Corporation
company_
type = Private
foundation = Syracuse, New York, USA (November 1997) cite news
url = http://www.thefranchisemall.com/franchises/details/10751-0-Rescuecom.htm
title = Rescuecom Franchise
publisher = The Franchise Mall
date = 2005
accessdate = 2007-09-07 ]
location_city = Syracuse, New York
location_country = United States
key_people = David A. Milman, Founder and Chief Executive Officer

industry = Computer Technical Support
IT Support
24/7 Service and Repair
Franchising Computer Services

num_employees = 400+ (2007) cite web
date = September 7, 2007
url = http://www.careerbuilder.com/JobSeeker/Companies/CompanyDetails.aspx?hhname=RESCUECOM
title = "Company Profile"
publisher = CareerBuilder.com
accessdate = 2007-09-07 ]
slogan = "Fast and Flawless, 24/7"
homepage = [http://www.rescuecom.com rescuecom.com]

RESCUECOM corporation is an American franchised computer services company. They utilize a nationwide network of computer technicians and a Syracuse, NY based call center to assist both businesses and home users with on-site and remote technical support. Since 1997, Rescuecom has grown exponentially into a major player in the tech support market. They have been recognized as a Franchise 500 cite news
url = http://www.entrepreneur.com/Franchise500
title = Franchise 500
publisher = Entrepreneur Magazine
date = 2007
accessdate = 2007-09-07 ] company by Entrepreneur Magazine in 2002, 2003, 2004, 2006,2007, and 2008. Their lowest ranking to date came in 2007 when they were ranked at #213. cite news
url = http://www.thefranchisemall.com/franchises/details/10751-0-Rescuecom.htm
title = Rescuecom Franchise
publisher = The Franchise Mall
date = 2005
accessdate = 2007-09-07 ]

Rescuecom’s slogan, “Fast and Flawless, 24/7”, cite web
date = September 7, 2007
url = http://www.careerbuilder.com/JobSeeker/Companies/CompanyDetails.aspx?hhname=RESCUECOM
title = "Company Profile"
publisher = CareerBuilder.com
accessdate = 2007-09-07 ] is a brand promise that claims prompt and successful service at any given time of any given day. They also have a “We Fix It or It’s Free” guarantee claiming that if a technician cannot fix the problem as it was initially diagnosed, then there is no fee for the service call. cite web
date = March 29, 2006
url =http://www.lexdon.com/article/RESCUECOM_Rescues_Customer_Service_With/41533.html
title = "RESCUECOM rescues customer service with ‘We Fix It or It’s Free’ guarantee"
publisher = Lexdon Business Library
accessdate = 2007-09-13 ]

History

Rescuecom was founded by David A. Milman in 1997. Milman owned and operated several tech support companies since 1985, when he began with $100.00 selling computers out of his college apartment. With an inability to attain significant company growth in his first 12 years, Milman decided to Brand and Franchise his business. Rescuecom was formed. cite web
date = September 12, 2007
url =http://www.smallbusinessadvocate.com/cgi-bin/archivesbybtsub.cgi?bt=1425&sub=-1&mediatype=1
title = "How to Compete with the Big Guys"
publisher = smallbusinessadvocate.com
accessdate = 2007-09-13 ]

Public Reports and Contributions

In October 2006, Rescuecom released its first annual [http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9044618 Computer Reliability Report] , which is an evaluation of 20,000 service calls to their call center charting the performance of major computer manufacturers. The results of the report may determine the reliability of computers, above and beyond what repairs are covered by vendor warranties. Rescuecom achieved this data by comparing the percentage of calls to their call center to the different computer companies’ percentage of U.S. market share. It is not a scientific study. cite web
date = October 16, 2006
url =http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/10-16-2006/0004452211&EDATE
title = "Lenovo/IBM, Apple Top RESCUECOM’s Computer Reliability Report"
publisher = prnewswire.com
accessdate = 2007-09-19 ] In October 2007, Rescuecom released its second annual reliability report, ranking Apple computers as the most reliable. cite web
date = October 29, 2007
url =http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9044618
title = "Macs take reliability, support prize"
publisher = computerworld.com
accessdate = 2008-01-18 ]

In 2006, Rescuecom also released a “Top Five Computer Problems” report detailing the most common problems and complaints received by their call center. The determinations illuminate the trends among software, hardware, and networking problems that arise in the home and business market. cite web
date = 2006
url =http://news.softpedia.com/news/Windows-is-the-Number-One-Source-of-Computer-Problems-44664.shtml
title = "Windows is the Number One Source of Computer Problems"
publisher = softpedia.com
accessdate = 2007-09-19 ]

The Google Incident

In 2006, Rescuecom Corporation filed a lawsuit against Google, Inc. claiming trademark violation. The allegations stated that Google, Inc. was selling trademarked keywords for their search engine to Rescuecom competitors. This meant that if someone was to search for the word “Rescuecom” on the Google search engine, competing sponsored companies would appear in the search results. On September 28, 2006, the court sided with Google, charging that the practice of selling a trademarked keyword was not a use of the trademark itself. cite web
date = September 28, 2006
url = http://blog.searchenginewatch.com/blog/pdf/061005-trademark.pdf
title = "RESCUECOM vs. Google, Inc. Court Documents"
publisher = United States District Court – Northern District of New York
accessdate = 2007-09-13 ]

This was a very significant ruling for Google, Inc. as they can now use the case for future precedents concerning trademark sales and suspected violations of trademark usage.

Corporate Information

Rescuecom is a franchise company, meaning that any qualified individual can own and operate their own Rescuecom location, either from their home or from a storefront. The franchisee, in starting their own franchise, inherits the Brand Name, the Remote Support Staff, the Technicians for on-site service, and the System One infrastructure, which is the software that governs all aspects of the service and support. Rescuecom currently has over 200 franchises nationwide. cite news
url = http://www.thefranchisemall.com/franchises/details/10751-0-Rescuecom.htm
title = Rescuecom Franchise
publisher = The Franchise Mall
date = 2005
accessdate = 2007-09-07 ] cite news
url = http://www.rescuecom.com
title = About Us
publisher = rescuecom.com
date = 2007
accessdate = 2007-09-07 ] cite news
url = http://www.rescuecom.net
title = Tech Application
publisher = www.rescuecom.net
date = 2007
accessdate = 2007-09-07 ]

External links

* [http://www.rescuecom.com Official Website]
* [http://www.rescuecom.net Franchise Information]

References