Fluency Voice Technology

Fluency Voice Technology

Infobox_Company
company_name = Fluency Voice Technology
company_
company_type = Privately held
company_slogan =
foundation = 1998
location_city = London and Philadelphia
location_country = UK and USA
industry = Enterprise Speech Technology, Call Center automation
key_people = Philip Padfield, CEO
products = On Premise Speech Appications, Hosted Speech Solutions
homepage = [http://www.fluencyvoice.com www.fluencyvoice.com]

[http://www.fluencyvoice.com Fluency Voice Technology] is a company that develops and sells packaged speech recognition solutions for use in call centers. Fluency’s Speech Recognition solutions are used by call centers worldwide to improve customer service and significantly reduce costs and are available on-premise and hosted.

History

1998 - Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions. This R&D operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the VXML standard.
2001 - Fluency became a separate entity in May 2001. Fluency began the creation of a software development platform specifically aimed at automating call center activities. This platform became Fluency’s VoiceRunner.
2002 to 2004 – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.
2003 - Fluency expanded into the USA. Fluency also acquires Vocalis of Cambridge, UK in August 2003.
2004 - Fluency receives £6 million investment from leading European Venture Capitalists and establishes a global OEM partnership with Avaya, and the acquisition of SRC Telecom.

Customers

Call Centers around the world use Fluency to improve service and reduce costs. They include Travelodge, Standard Life Bank, Sutton & East Surrey Water, Pizza Hut, Carlson, Barclays, Powergen, First Choice, OutRight, J D Williams, Capital Blue Cross, Chelsea Building Society, EDF, bss, TV Licensing and Capita Software Services.


Wikimedia Foundation. 2010.

Игры ⚽ Поможем сделать НИР

Look at other dictionaries:

  • Electronic fluency devices — (also known as assistive devices, electronic aids, altered auditory feedback devices and altered feedback devices) are electronic devices intended to improve the fluency of persons who stutter. Most electronic fluency devices change the sound of… …   Wikipedia

  • literature — /lit euhr euh cheuhr, choor , li treuh /, n. 1. writings in which expression and form, in connection with ideas of permanent and universal interest, are characteristic or essential features, as poetry, novels, history, biography, and essays. 2.… …   Universalium

  • arts, East Asian — Introduction       music and visual and performing arts of China, Korea, and Japan. The literatures of these countries are covered in the articles Chinese literature, Korean literature, and Japanese literature.       Some studies of East Asia… …   Universalium

  • English literature — Introduction       the body of written works produced in the English language by inhabitants of the British Isles (including Ireland) from the 7th century to the present day. The major literatures written in English outside the British Isles are… …   Universalium

  • History of virtual learning environments — A virtual learning environment (VLE) is a system that creates an environment designed to facilitate teachers in the management of educational courses for their students, especially a system using computer hardware and software, which involves… …   Wikipedia

  • East Carolina University — Motto Servire (Latin) Motto in English To Serve Established March 8, 1907 …   Wikipedia

  • The Operative: No One Lives Forever — For the similarly titled James Bond novel, see Nobody Lives for Ever. The Operative: No One Lives Forever The game s box art displays protagonist Cate Archer …   Wikipedia

  • Creativity — For other uses of Creativity , see Creativity (disambiguation). Human intelligence Abilities and Traits Abstract thought Communication  …   Wikipedia

  • Medieval Latin — Carmina Cantabrigiensia, Medieval Latin manuscript Spoken in Numerous small states Region …   Wikipedia

  • Dyslexia — This article is about developmental dyslexia. For acquired dyslexia, see Alexia (acquired dyslexia). Dyslexia Classification and external resources ICD 10 R48.0 ICD 9 …   Wikipedia

Share the article and excerpts

Direct link
… Do a right-click on the link above
and select “Copy Link”