- Transport InfoLine
The Transport InfoLine is a telephone and web-based information service for public transport in
New South Wales. Originally designed as a telephone information service for metropolitan Sydney, its scope has been extended to include transport in country areas. The InfoLine is commonly known by its telephone number, 131 500. The service is provided under contract to the New South Wales Ministry of Transport.
The service allows users to plan journeys spanning multiple transport modes and transit operators, and is marketed across the city's public transport network.
Around 2.24 million calls were made to 131 500 in the 2005-06 financial year, down slightly on the previous year. This coincides with significant upgrades to the service's website. Around a third of calls are handled automatically by an interactive voice recognition system. The remainder is directed to a call centre.
A parallel teletype service for hearing and speech impaired customers is available on 1800 637 500.
The Transport InfoLine website is located at http://www.131500.info. In addition to providing fare and transit operator information, the site offers a journey planner feature that gives customers maps and directions for travel. Over the course of 2005-06, a monthly average of 341,096 visitors accessed the site—a 135 per cent increase on the previous year. According to the Ministry, over 22 million web pages were downloaded by these customers.
*Ministry of Transport Annual Report 2005-06, p. 30
* [http://www.131500.info/ Transport InfoLine website]
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