- Software Asset Management
Software Asset Management (SAM) is a business practice that involves managing and optimizing the purchase,
deployment, maintenance, utilization, and disposal of software applications within an organization. According to the Information Technology Infrastructure Library(ITIL), SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control and protection of the software assets…throughout all stages of their lifecycle.” [ITIL’s Guide to Software Asset Management ]
Fundamentally intended to be part of an organization’s information technology
business strategy, the goals of SAM are to reduce information technology(IT) costs and limit business and legal risk related to the ownership and use of software, while maximizing IT responsiveness and end-user productivity. Citation| contribution=Information technology — Software asset management-- Part 1: Processes| title=International Standard| editor-first=| editor-last=| coeditors=| publisher=International Organization for Standardization and International Electrotechnical Commission| pages=5| date=2006-05-01| year=2006| accessdate=2008-03-19 ] SAM is one facet of a broader business disciplineknown as IT asset management, which includes overseeing both software and hardwarethat comprise an organization’s computersand network.
Role within organizations
SAM can serve many different functions within organizations, depending on their software portfolios, IT infrastructures, resource availability, and business goals.
For many organizations, the goal of implementing a SAM program is very tactical in nature, focused specifically on balancing the number of
software licensespurchased with the number of actual copies installed. In doing so, organizations can minimize liabilities associated with software piracyin the event of an audit by a software vendor or a third party such as the Business Software Alliance(BSA). SAM, according to this interpretation, involves conducting detailed software inventories on a periodic basis to determine the exact number of software installations, comparing this information with the number of licenses purchased, and establishing controls to ensure that proper licensing practices are maintained on an ongoing basis. This can be accomplished through a combination of IT processes, purchasing policies and procedures, and technology solutions such as software inventory tools. [ cite web|url=http://www.microsoft.com/resources/sam/what.mspx |title=What is SAM? |accessdate=2008-03-19 |publisher=Microsoft ]
More broadly defined, the strategic goals of SAM often include (but are not limited to) the following:
*Reduce software and support costs by negotiating volume contract agreements and eliminating or reallocating underutilized software licenses
*Enforce compliance with corporate
security policiesand desktop standards [ cite web|url=http://www.fast.org.uk/groups/AMG-FASTtalkArticleSAMBestPractice.pdf |title=SAM Best Practice |accessdate=2008-03-19 |last=Dunn |first=Ian |coauthors=Daniel Dresner |date=2004 |format=PDF |publisher=Federation Against Software Theft ]
*Improve worker productivity by deploying the right kinds of technology more quickly and reliably
*Limit overhead associated with managing and supporting software by streamlining and/or automating IT processes (such as inventory tracking, software deployment,
issue tracking, and patch (computing)management) [ Citation| first= | last=| coauthors=| contribution=Information technology — Software asset management-- Part 1: Processes| title=International Standard| editor-first=| editor-last=| coeditors=| publisher=International Organization for Standardization and International Electrotechnical Commission| place=| pages=19| date=2006-05-01| year=2006| id= | contribution-url=| format=| accessdate=2008-03-19 ]
*Establish ongoing policies and procedures surrounding the acquisition, documentation, deployment, usage and retirement of software in an effort to recognize long-term benefits of SAM [ cite web|url=http://www.microsoft.com/resources/sam/sbs_4.mspx |title=Microsoft Software Asset Management: Step-by-Step Training - Step 4 |accessdate=2008-03-19 |publisher=Microsoft ]
A number of technologies are available to support key SAM processes:
*Software inventory tools intelligently “discover” software installed across the
computer network, and collect software file information such as title, product ID, size, date, path, and version. Some inventory tools compare software inventory data with purchasing information to reveal license deficits and ensure that organizations remain compliant with their licensing agreements.
Software meteringtools monitor the utilization of software applications across a network. They can also provide real-time enforcement of compliance for applications licensed based on usage.
*Application control tools restrict what and by whom particular software can be run on a computer as a means of avoiding security and other risks. [cite news | first=Eric | last=Ogren | coauthors= | title=Application control coming your way | date=2006-11-03 | publisher= | url =http://blogs.computerworld.com/node/3890 | work =ComputerWorld | pages = | accessdate = 2008-04-03 | language = ]
Software deploymenttools automate and regulate the deployment of new software.
Patch (computing)management tools automate the deployment of software patches to ensure that computers are up-to-date and meet applicable security and efficiency standards.
International Organization for Standardization (ISO)
In 2006, the
International Organization for Standardization(ISO) and the International Electrotechnical Commission(IEC) began working with the SAM industry to develop a standard of best practices for software asset management programs. Standard ISO/IEC 19770-1:2006, Information technology – software asset management – Part 1, was published by the ISO and IEC in May of 2006. Part 1 of the standard details SAM processes including control environment, planning and implementation, inventory, verification and compliance, operations management and life cycle. [ Citation| first= | last=| coauthors=| contribution=Information technology — Software asset management-- Part 1: Processes| title=International Standard| editor-first=| editor-last=| coeditors=| publisher=International Organization for Standardization and International Electrotechnical Commission| place=| date=2006-05-01| year=2006| id= | contribution-url=| format=| accessdate=2008-03-19 ]
Part 2 of the standard is still in progress, and seeks to define a model that will help improve software identification processes.
* [http://www.bsa.org Business Software Alliance (BSA)]
* [http://www.fast.org.uk Federation Against Software Theft (FAST)]
* [http://www.iso.ch/iso/en/CatalogueDetailPage.CatalogueDetail?CSNUMBER=33908 ISO/IEC 19770-1:2006]
* [http://www.standardsinfo.net/info/livelink/fetch/2000/148478/6301438/index.html ISO/IEC Information Centre]
* [http://www.ecpmedia.com/index.html International Business Software Managers Association (IBSMA]
*ITIL Standards on Software Asset Management
* [http://www.iaitam.org International Association of Information Technology Asset Managers (IAITAM)]
* [http://www.siia.net Software & Information Industry Association (SIIA)]
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