ITSqc

ITSqc

The IT Services Qualification Center (ITSqc) is a multidisciplinary group of researchers, practitioners, and organizations that addresses the needs of IT-enabled service providers and their clients operated by Carnegie Mellon University, with offices in Pittsburgh, Pennsylvania. The main objective of the center is to improve sourcing relationships in the Internet-enabled economy by developing methods and frameworks to help sourcing providers serve their clients better and a first-of-its-kind set of guidelines for clients of service providers to help them take full advantage of their investment.

Business is outsourcing a wide range of business process from routine and non-critical tasks, to strategic processes that directly impact revenues. Managing and meeting client expectations are major challenges in these business relationships which motivated the Center to develop the eSCM framework, including two models for appraising IT services: eSCM-SP and eSCM-CL

eSCM-SP

The eSourcing Capability Model for Service Providers (eSCM-SP) helps IT-enabled sourcing service providers appraise and improve their ability to provide high quality sourcing services and provides a mechanism to be differentiated from the competition. Prospective clients can evaluate service providers based on their eSCM-SP level of certification and Practice Satisfaction Profile.

eSCM-CL

The eSourcing Capability Model for Client Organizations (eSCM-CL) enables buyers of sourcing services to evaluate how well they manage their sourcing purchases, whether they've been provided through in-house shared service centers, captive centers, outsourcing firms or offshore firms. The services purchased may range from assistance with back-office operations, engineering design, IT, payroll, telesupport and telemarketing, or strategic processes that directly affect a company's bottom line. The eSCM-CL provides a package of best practices for clients who use sourcing services, helping to evaluate the return on investment for all phases of the sourcing lifecycle.

External links

* [http://itsqc.cs.cmu.edu/ ITSqc] homepage


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  • ESCM-SP — The eSourcing Capability Model for Service Providers (eSCM SP) is a framework developed by ITSqc at Carnegie Mellon University. The eSCM SP is a “best practices” capability model with three purposes: (1) to give service providers guidance that… …   Wikipedia

  • ESCM-CL — The eSourcing Capability Model for Client Organizations (eSCM CL) is a capability model intended for those organizations that procure or source IT enabled services, delegate one or more of their information technology intensive business… …   Wikipedia

  • ESCM (eSourcing Capability Model) — The eSourcing Capability Model (eSCM) is a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT Services providers and their customers.These services can be very different: IT outsourcing, IT… …   Wikipedia

  • ESCM-SP — (pour eSourcing Capability Model for Service Providers) est le volet Prestataire du référentiel eSCM (pour eSourcing Capability Model) qui a été conçu en 2002 par l Université Carnegie Mellon. eSCM SP est un référentiel de bonnes pratiques avec… …   Wikipédia en Français

  • eSCM-SP — (pour eSourcing Capability Model for Service Providers) est le volet Prestataire du référentiel eSCM (pour eSourcing Capability Model) qui a été conçu en 2002 par l Université Carnegie Mellon. eSCM SP est un référentiel de bonnes pratiques avec… …   Wikipédia en Français

  • ESCM-CL — (de l anglais eSourcing Capability Model for Client Organizations) est le volet « client » du référentiel eSCM (pour eSourcing Capability Model) qui a été conçu en 2002 par l Université Carnegie Mellon/ItSQC afin d améliorer la relation …   Wikipédia en Français

  • eSCM-CL — (de l anglais eSourcing Capability Model for Client Organizations) est le volet « client » du référentiel eSCM (pour eSourcing Capability Model) qui a été conçu en 2002 par l Université Carnegie Mellon/ItSQC afin d améliorer la relation …   Wikipédia en Français

  • eSourcing Capability Model — eSCM (pour eSourcing Capability Model) est un référentiel élaboré depuis 2001 par l Université Carnegie Mellon/ItSQC afin d améliorer la relation entre clients et fournisseurs dans le cadre de la fourniture de services utilisant les technologies… …   Wikipédia en Français

  • IT service management — (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer s perspective of IT s contribution to the business. ITSM stands in deliberate contrast to technology centered approaches to IT… …   Wikipedia

  • Outsourcing relationship management — (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational… …   Wikipedia

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