Quality management system processes

A Quality Management System process is a business excellence which forms an element of the Quality Management System (QMS) of an organisation. The standard requires organisations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. The Butterworth-Heinemann and other publishers have offered several excellent books which provide step-by-step guides to whom seeking the quality certifications of their products cite book
last = Anton
first = Doug
authorlink =
coauthors = Carole Anton
title = ISO 9001 Survival Guide, Third Edition
publisher = AEM Consulting Group, Inc
date = 2006
location =
pages = 100
url =
doi =
id =
isbn = 978-0967217086] ^, cite book
last = Tricker
first = Ray
authorlink =
coauthors = Bruce Sherring-Lucas
title = ISO 9001: 2000 In Brief, Second Edition
publisher = Butterworth-Heinemann
date = 2005
location =
pages = 192
url =
doi =
id =
isbn = 978-0750666169] ^, cite book
last = Tricker
first = Ray
authorlink =
coauthors =
title = ISO 9001:2000 Audit Procedures, Second Edition
publisher = Butterworth-Heinemann
date = 2005
location =
pages = 320
url =
doi =
id =
isbn = 978-0750666152] ^, cite book
last = Tricker
first = Ray
authorlink =
coauthors =
title = ISO 9001: 2000 For Small Businesses
publisher = Butterworth-Heinemann
date = 2005
location =
pages = 480
url =
doi =
id =
isbn = 978-0750666176] ^, cite book
last = Hoyle
first = David
authorlink =
coauthors =
title = ISO 9000 Quality Systems Handbook, Fifth Edition
publisher = Butterworth-Heinemann
date = 2005
location =
pages = 686
url =
doi =
id =
isbn = 978-0750667852] ^, cite book
last = Dobb
first = Fred
authorlink =
coauthors =
title = ISO 9001:2000 Quality Registration Step-by-Step, Third Edition
publisher = Butterworth-Heinemann
date = 2004
location =
pages = 292
url =
doi =
id =
isbn = 978-0750649490] .

Examples of such processes include:-

* Order Processing
* Production Planning
* Measurement of product/ service/ process compliant with specified requirements including statistical techniques such as Statistical Process Control and Measurement Systems Analysis
* Calibration
* Internal Audit
* Corrective Action
* Preventive Action
* Identification, labelling and control of non conforming product to preclude its inadvertent use, delivery or processing.
* Purchasing and related processes such as supplier selection and monitoring

ISO9001 requires that the performance of these processes be measured, analysed and continually improved, and the results of this form an input into the management review process.

Notes

ee also

* Corrective and Preventative Action (CAPA)
* Good Manufacturing Practice (GMP)
* Manufacturing process management
* Quality management
* Total Quality Management