- Presentity
Presentity is an
entity described bypresence information . The word is a combination of words "presence" and "entity" and was first introduced in RFC 2778. Originally it was defined as entity which provides presence information.Presentity usually refers to a
human . In this case presence information describes availability and willingness of this human to communicate via set of communication services. For example users of the instant messaging service (such asICQ or MSN Messenger) are presentities and their presence information is ICQ user status (online, offline, away, etc.).A presentity can also refer to a group of humans, for example a collection of customer service agents in a call center. This presentity may be considered availabile if there is at least one agent ready to accept a call.
References
* Day, M., J. Rosenberg, and H. Sugano. "A Model for Presence and Instant Messaging." RFC 2778. February 2000.
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