Phil Crosby

Infobox Person
name= Phil Crosby


caption=
birth_date= birth date|1926|6|18|df=y
birth_place= Wheeling, West Virginia, USA
dead=
death_date=death date and age|2001|8|18|1926|6|18|mf=y
death_place=Winter Park, Florida, USA
occupation= Quality Guru
spouse= Peggy

Philip Bayard "Phil" Crosby, (June 18, 1926–August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.

Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant [cite book | last =Harwood | first =William B | authorlink = | coauthors = | year =1993 | title = Raise heaven and earth: the story of Martin Marietta people and their pioneering achievements | publisher =Simon & Schuster | location = | id =ISBN 0671749986] . As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

In 1979 after a career at ITT, Crosby started the management consulting company Philip Crosby Association, Inc [http://www.philipcrosby.com/pca/index.html] . This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida and at eight foreign locations. Also in this year Crosby published his first business book, "Quality Is Free". This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s North American manufacturers were losing to market share to Japanese products largely due to the superiority of quality of the Japanese products.

Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT). He would also include four major principles: :#"the definition of quality is conformance to requirements:#"the system of quality is prevention:#"the performance standard is zero defects:#"the measurement of quality is the price of nonconformance

Crosby's prescription for quality improvement was a 14 step program. His belief was that a company that established a quality program will see savings more than pay off the cost of the quality program ("quality is free").

Bibliography

* cite book
first = Philip
last = Crosby
coauthors =
title = Cutting the cost of quality
publisher = Boston, Industrial Education Institute
year = 1967
location =
pages =
url = http://catnyp.nypl.org/record=b4578224
doi =
id = OCLC 616899

* cite book
first = Philip
last = Crosby
coauthors =
title = The strategy of situation management
publisher = Boston, Industrial Education Institute
year = 1969
location =
pages =
url = http://worldcatlibraries.org/oclc/13761&tab=details
doi =
id = OCLC 13761

* cite book
first = Philip
last = Crosby
coauthors =
title = Quality is Free
publisher = New York: McGraw-Hill
year = 1979
location =
pages =
url =
doi =
id = ISBN 0-07-014512-1

* cite book
first = Philip
last = Crosby
coauthors =
title = The Art of Getting Your Own Sweet Way
publisher = McGraw-Hill
year = 1981
location =
pages =
url =
doi =
id = ISBN 0-07-014527-X

* cite book
first = Philip
last = Crosby
coauthors =
title = Quality Without Tears
publisher = New York: McGraw-Hill
year = 1984
location =
pages =
url =
doi =
id = ISBN 0-07-014511-3

* cite book
first = Philip
last = Crosby
coauthors =
title = Running things
publisher = New York: McGraw-Hill
year = 1986
location =
pages =
url =
doi =
id = ISBN 0-07-014513-X

* cite book
first = Philip
last = Crosby
coauthors =
title = The Eternally Successful Organization
publisher = New York: McGraw-Hill
year = 1988
location =
pages =
url =
doi =
id = ISBN 0-07-014533-4

* cite book
first = Philip
last = Crosby
coauthors =
title = Let's talk quality
publisher = New York: McGraw-Hill
year = 1989
location =
pages =
url =
doi =
id = ISBN 0-07-014565-2

* cite book
first = Philip
last = Crosby
coauthors =
title = Leading, the art of becoming an executive
publisher = New York: McGraw-Hill
year = 1990
location =
pages =
url =
doi =
id = ISBN 0-07-014567-9

* cite book
first = Philip
last = Crosby
coauthors =
title = Completeness: Quality for the 21st Century
publisher = Plume
year = 1994
location =
pages =
url =
doi =
id = ISBN 0-452-27024-3

* cite book
first = Philip
last = Crosby
coauthors =
title = Philip Crosby's Reflections on Quality
publisher = McGraw-Hill
year = 1995
location =
pages =
url =
doi =
id = ISBN 0-07-014525-3

* cite book
first = Philip
last = Crosby
coauthors =
title = Quality is still free: Making Quality Certain in Uncertain Times
publisher = McGraw-Hill
year = 1996
location =
pages =
url =
doi =
id = ISBN 0-07-014532-6

* cite book
first = Philip
last = Crosby
coauthors =
title = The Absolutes of Leadership (Warren Bennis Executive Briefing)
publisher = Jossey-Bass
year = 1997
location =
pages =
url =
doi =
id = ISBN 0-7879-0942-4

* cite book
first = Philip
last = Crosby
coauthors =
title = Quality and Me: Lessons from an Evolving Life
publisher = Jossey-Bass
year = 1999
location =
pages =
url =
doi =
id = ISBN 0-7879-4702-4

Footnotes

References

* "The Five Pillars of TQM", Bill Creech, Truman Talley Books, New York, 1994, ISBN 0-452-27102-9 page 478
* "The Quality Book", Greg Hutchens, published by QPE, Portland, OR, 1996 page 2-68

ee also

* Zero Defects
* Quality Management Maturity Grid

External links

* [http://www.wppl.org/wphistory/PhilipCrosby/grant.htm Philip Crosby's Essays and Writings]
* [http://www.wppl.org/wphistory/PhilipCrosby/index.html Online biography]

Persondata
NAME= Philip B. Crosby
ALTERNATIVE NAMES= Phil Crosby
SHORT DESCRIPTION= Quality Guru
DATE OF BIRTH=18 June 1926
PLACE OF BIRTH=Wheeling, West Virginia, USA
DATE OF DEATH=August 18 2001
PLACE OF DEATH=Winter Park, Florida, USA