RightNow Technologies

RightNow Technologies nasdaq|RNOW is a U.S. software company that develops customer relationship management (CRM) software for enterprise organizations. It is incorporated in Delaware and headquartered in Bozeman, Montana.

Profile

The company was founded in 1997 by Greg Gianforte in Bozeman, Montana. Additional offices have opened in California, New York, New Jersey, Massachusetts, Texas, Illinois, Canada, Europe, Australia and Asia.

RightNow provides on demand CRM software and services that aim to help companies improve their customer experience. RightNow's suite of applications includes multi-channel Service, Sales, Marketing, Customer Feedback Management, Voice Automation, and Analytics. The current version of RightNow CRM is August '08. The offering is updated quarterly.

RightNow is primarily known for its business model of offering its software as a hosted service in addition to offering it to customers in a traditional enterprise (on premise) solution. More than 90% of RightNow's customers are using the hosted service. As of August 08, the company has more than 1,900 [http://www.rightnow.com/customers/ Customers Page on RightNow's Corporate Website] (Accessed 28^th February 2007)] customers, including British Airways, Iomega, Continental Tire NA, Nikon,iRobot, British Telecom, Motorola, Black and Decker, Overstock.com, Electronic Arts, Bank of New Zealand, the Centers for Medicare and Medicaid Services, the Department of Education, the Social Security Administration, Australian National University, and Columbia University .

History

Greg Gianforte started the company in 1997 with no investor money and created a software product that was initially focused on customer service with an integrated knowledge base. As the company grew, it added sales automation, marketing automation, voice automation, customer feedback management and analytics to its product, creating a full CRM suite).

External links

* [http://www.rightnow.com RightNow]
* [http://www.crmbuyer.com/story/32981.html "CRM Buyer"'s interview with RightNow CEO]
* [http://www.avaya.com/gcm/master-usa/en-us/corporate/pressroom/pressreleases/2005/pr-051025a.htm Collaboration between Avaya and RightNow]

References

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