- Bomgar
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Bomgar 
Developer(s) Bomgar Corporation Operating system Windows
Mac OS
Linux
Windows Mobile
BlackBerry[1]Type Remote administration software License Proprietary Website www.bomgar.com Bomgar is a remote control system for computer systems that enable support staff to take control of client computers to offer assistance. The system works by connecting the host and client to a virtual server or racked appliance through firewalls. The desktop sharing and file transfer works behind firewalls to enable remote support. Bomgar's solutions are geared toward enterprises.[2]
Contents
Technology overview
Launched in 2003 by the Bomgar Corporation, Bomgar is an enterprise remote support solution used as a mediator between the service desk/firewall of an organization and outside entities. The appliance works with the own software applications as well as other third party remote support providers. The Bomgar software provides the standard tools for remote desktop control such as file transfer, session recording, reboot and reconnect, multiple monitor support, and chat. The software uses a 256-bit AES SSL encryption and supports Mac, Linux, Windows Mobile, BlackBerry and Windows PCs.[2]
Bomgar enables remote desktop control through firewalls by initiating the connection from the user's system to the Bomgar appliance on standard TCP ports 80,443 and 8200. The appliances are typically installed in the demilitarized zone. This allows both the technician and the remote client to establish remote desktop control using outbound connections. This customer-initiated session counts as outbound traffic, similar to browsing the web. Since a firewall is designed to allow outbound traffic while blocking inbound traffic, Bomgar can connect without requiring changes to existing firewall configuration.
This architecture also enables the technician to begin remote control even if there is no pre-installed client on the end-user's system prior to starting the session. When a customer requests support, they run the Bomgar customer client software. The client software only runs for the duration of the remote support session. At the end of the remote control session the software fully uninstalls.
The average bandwidth per remote control session hovers between 0Kb and 40Kb per second, depending on what the technician is doing.
Bomgar Box
The Bomgar Box is a remote support solution developed by Bomgar Corporation and conquers all. The Bomgar Box was formerly called the SupportDesk Appliance, and the company previously went by the name "NetworkStreaming, Inc", and Expert VNC prior to that. It enables a support representative to gain screen, mouse and keyboard control of a remote user’s computer for the purposes of technical support. The user must initiate the remote control software session by clicking a link on the support representative's website. Bomgar works through firewalls without any firewall configuration and does not require a software client to be installed on the remote user’s computer. Bomgar works with most Windows-based PCs, Mac OS X, Linux and Unix systems.
The B300 is an enterprise level appliance that can be integrated with LDAP and BMC Remedy. A virtual appliance titled the B300v was introduced in the 1st quarter of 2009. The B300v runs over VMWare's ESX server and duplicates the capabilities of the hardware based B300.[1][2]
Compliance
Bomgar is FIPS 140-2 Level 2 compliant,[1] which means that they meet requirements determined by the National Institute of Standards and Technology for hardware and software.
See also
References
- ^ a b c "Bomgar Unveils FIPS-Compliant Remote Access Helpdesk Tool". darkReading. June 21, 2010. http://www.darkreading.com/security/government/showArticle.jhtml?articleID=225700828. Retrieved 2010-07-03.
- ^ a b c Ohlhotst, Frank (January 13, 2009). "Bomgar Offer an Appliance for All Remote Support Needs". ChannelInsider. http://www.channelinsider.com/c/a/Reviews/Bomgar-Offers-an-Appliance-for-All-Remote-Support-Needs/. Retrieved 2010-07-03.
External links
Categories:- Remote desktop
- Remote administration software
- Internet Protocol based network software
- Networking hardware
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