Multi-channel analytics

Multi-channel analytics

Contents

Overview

Multi-Channel Analytics[1] refers to the business process whereby multiple sets of data from different sources (i.e. channels) are linked and/or housed together and then analysed to provide business and in particular customer and marketing intelligence - thereby guiding effective and successful decision-making.

These days, businesses interact with both their users and their potential clients across multiple channels including: television, telephones, the internet, mobile phones, and retail stores. Multi-channel analytics allows businesses to take data from all these sources and where possible make sense of it. This allows them to better understand, segment and therefore target their customers and potential users.

Providers

Multi-Channel Analytics services are provided by a number of businesses including:

References

  1. ^ Understanding Multi-Channel Analytics, article on multi-channel analytics.

External Links


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