CyraCom

CyraCom International, Inc.

Type	Private company
Industry	Telephone interpreting Video Remote Interpreting Interpreting Translation Language localization
Founded	Tucson, Arizona, USA (1995)
Headquarters	Tucson, Arizona, USA
Key people	Jeremy Woan, Chairman and CEO
Website	http://www.cyracominternational.com

CyraCom International, Inc., is a diversified language services company operating through CyraCom, which services healthcare markets, and Voiance, which services all other markets. The company provides telephone interpreting, interpreting, Video Remote Interpreting, translation, language localization, and other language industry services to over 2,500 clients. CyraCom International is the second largest supplier of telephone interpretation in the world^[1], and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011.^[2]

In business since 1995, CyraCom International is headquartered and operated in the United States, with its headquarters in Tucson, Arizona and interpreter centers in Tucson, Arizona; Phoenix, Arizona; and Las Cruces, New Mexico. The company services the majority of its calls through US-based interpreter call centers.

History

CyraCom International formed in 1995 under the name Kevmark. In that same year, the company patented the first dual-handset phone^[3]. In 1998, Kevmark changed its name to CyraCom International.

Since its founding, CyraCom International has developed into one of the largest and most innovative language services companies in the United States. In 2004, CyraCom was listed on the InfoWorld 100 for innovative technology developments in multiple language voice recognition.^[4] In a 2008 outsourcing survey by Modern healthcare, CyraCom was ranked #4 on the list of Top 20 Outsourcing Firms, 2007.^[5] In that same year, CyraCom was ranked the 4th largest telephone interpreting company in the world.^[6]In 2009, the American Hospital Association awarded exclusive endorsement to CyraCom for its translation and interpretation solutions.^[7][8][9] Later in 2009, CyraCom and its sister company Voiance became the first over-the-phone interpretation companies in the U.S. to achieve ISO 9001:2008 certification,^[10][11] and CyraCom was ranked the world's 2nd largest telephone interpretation company by Common Sense Advisory.^[1]In 2009, CyraCom announced the acquisition of Language Learning Enterprises, Inc. (LLE).^[12]

The name CyraCom is possibly a reference to the play Cyrano de Bergerac, in which communicating language effectively is a major theme; "Cyra" is a reference to the character Cyrano de Bergerac and "Com" is a reference to communication.

Services

CyraCom International provides a variety of language services.

Over-the-Phone Interpretation (OPI)

CyraCom International specializes in and is the world's second largest provider of OPI services.

All of the company’s interpreters have specialized training and provide OPI services in over 170 languages, answer calls 24/7, and answer calls in 15 seconds or less on average. The company provides OPI services through their patented dual-handset telephone, which enables face-to-face communication, or any other telephonic device.

The company’s OPI services are enhanced through advanced technologies which include a state-of-the-art telecommunications platform with voice-activated language selection; intelligent call routing; voice navigation; an additional person anytime option and customized record integration. The company’s online account management and reporting service helps clients manage and monitor their OPI services and track the language needs of their clients.

Video Remote Interpretation (VRI)

CyraCom International provides VRI services to Deaf and Hard of Hearing and Limited English Proficient (LEP) individuals. The company provides 11 popular languages, including American Sign Language (ASL), and utilizes Polycom PVX software to ensure that video and sound are transmitted clearly and accurately.

On-Site Interpretation

CyraCom International provides On-Site Interpretation services including expertly trained interpreters, interpreter scheduling, and on-demand or scheduled interpreter visits.

Document Translation

CyraCom International offers a variety of Document Translation services including translation, editing, proofreading, multilingual desktop publishing, and post-graphics review.

Community Involvement

CyraCom International is actively involved in the Tucson community and is one of Tucson's largest employers^[13]. The company supports local education, providing scholarships to the Agnese Haury Institute for Interpretation at The University of Arizona and sponsors other local schools. The company was also a large sponsor of the Southern Arizona Aids Foundation's Moda Provocateur fundraiser and is involved in other local fundraisers and charities.

Awards

CyraCom International is the recipient of numerous awards:

• Microsoft's Excellence in Innovation "Customer Excellence Award"
• "Workplace Excellence Award" for Greater Tucson- Two-time winner
• Ethics Award- Better Business Bureau of Arizona
• Copper Cactus "Business Growth" Award; Copper Cactus "Best Place to Work" Award
• Modern Healthcare- Top 20 Outsourcing Company
• InfoWorld Best Healthcare Technology Award
• "Arizona Spirit of Success" Governor's Award

See also

• Telephone interpreting
• Medical interpreting

References

1. ^ ^{a b} Kelly, Nataly; DePalma, Donald A. "Top 15 Telephone Interpreting Suppliers" Common Sense Advisory (September, 2009)
2. ^ "2010 Inc. 500/5000". inc.com. http://www.inc.com/inc5000/profile/cyracom-international. Retrieved 4/1/2011. 
3. ^ Kelly, Nataly "Interpreting Toll Graces the Silver Screen" Global Watchtower (June 25, 2008)
4. ^ InfoWorld "2004 InfoWorld 100" (November 12, 2004)
5. ^ Modern Healthcare "Top 20 Outsourcing Firms, 2007" 2008 Outsourcing Survey
6. ^ Kelly, Nataly; Beninatto, Renato S.; DePalma, Donald A. "Top 15 Telephone Interpreting Companies" Common Sense Advisory (July, 2008)
7. ^ American Hospital Association Associate Member Directory (Communications)
8. ^ Kelly, Nataly "American Hospital Association Chooses Preferred Language Services Vendor" Global Watchtower (March 10, 2009)
9. ^ AHA Solutions "The American Hospital Association Awards its Endorsement to CyraCom for Interpretation and Translation Solutions" (March 4, 2009)
10. ^ Voiance FAQ
11. ^ Wooten, Adam "CyraCom Answers the Call for More Differentiation" T&I Business (April 29, 2009)
12. ^ . http://www.forbes.com/feeds/businesswire/2009/11/18/businesswire131731625.html. ^{[dead link]}
13. ^ "Biggest percent job growth". The Arizona Daily Star. http://azstarnet.com/business/local/article_bb2082bc-b188-5393-9b3e-b9509e23965f.html. Retrieved April 7, 2011. 

External links

• CyraCom official site
• Voiance official site