Customer Survey

Customer Survey
"Customer Survey"
The Office episode
Office US Customer Survey.jpg
Dwight and Jim roleplay a sales call.
Episode no. Season 5
Episode 7
Directed by Stephen Merchant
Written by Lester Lewis[1]
Production code 507
Original air date November 6, 2008[2]
Guest stars
Episode chronology
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List of The Office (U.S. TV series) episodes

"Customer Survey" is the seventh episode of the fifth season of the television series The Office, and the show's seventy-ninth episode overall. The episode aired in the United States on November 6, 2008 on NBC. This episode was directed by Stephen Merchant, co-creator, -writer, and -director, along with Ricky Gervais, of the original UK Office.

In this episode, Jim and Dwight - supposedly the branch's top two salesmen - are shocked at their disappointing results for their customer surveys. Meanwhile, Jim and Pam keep in touch using miniature Bluetooth headphones, and Andy and Angela struggle to find a venue for their wedding that meets Angela's demands.



In the cold open Michael (Steve Carell) announces to everyone in the office that he is engaged to Holly, which is not true as Darryl (Craig Robinson) points out, offering in a talking head interview that he'll pay part of the co-pay if Michael seeks psychiatric help. The office prods Michael to call his mother to tell her about the engagement, which he does. His mother does not believe him, as he has apparently done this before, and he is forced to reveal the truth, disappointing everybody, particularly Kelly (Mindy Kaling), who had just bought a white bridesmaid dress; she is now forced to return it for a partial refund.

Kelly gives the customer survey reports to Michael, and Dwight (Rainn Wilson) and Jim (John Krasinski) are shocked to find out that their feedback is abysmal. Jim is somewhat disappointed as he was intending on using his anticipated bonus to buy his parents' home, but he does not make a big deal out of it. Dwight, on the other hand, suspects Kelly of tampering with the reports with co-conspirators. Dwight talks about it to Jim, who does not believe him until he finds Kelly being uncharacteristically terse with him. When asking Ryan (B. J. Novak) about Kelly's recent behavior, Jim notices that Ryan has a coffee mug with his face on it, which is something he had noticed Andy (Ed Helms) also had earlier. Ryan explains that the mugs were party favors at an America's Got Talent party Kelly had over the summer. Jim discovers that everyone in the office has one, except for him and Dwight, as they did not attend the party, and he deduces that Kelly tampered with their reports out of spite. Jim and Dwight have Michael confront her about this, and she ultimately comes clean regarding the reports. After dismissing Dwight and Jim, Michael pretends to confront Kelly about her deceit, but actually commiserates with her because no one goes to his parties, either. They relish Jim and Dwight's discomfort.

Pam (Jenna Fischer) buys a miniature Bluetooth device for her and Jim so they can stay in touch throughout the day without being caught. Jim tells Dwight that he is only talking to himself when he is really talking to Pam, and Dwight thinks that Jim needs a friend. Pam helps Jim realize Kelly's unusual behavior with him and figure out the truth about the reports. Near the end of the day, one of Pam's friends from art school, Alex (Rich Sommer), comes to visit Pam at the corporate office to tell her something. He pulls her into the conference room and tells her he thinks that she should not move back to Scranton. Jim, still listening on the Bluetooth, sarcastically remarks that Alex has a crush on her, but then Alex tells her that if she really wants to pursue a career in art, then only three months in New York is not going to do any good for her. He leaves, and Jim and Pam are left silent.

Andy shows Angela (Angela Kinsey) a wedding tent he would like for their wedding. Angela agrees on the condition that the location be on a hand-plowed farm with an old barn, with special requirements and within a 5-8 mile radius. Andy looks up possible locations and chooses Dwight's beet farm as the location since he is acquainted with Dwight and believes he can get a good deal. At the end of the episode, Dwight accepts the offer to hold their wedding on his farm. Dwight further offers to meet Angela's every need, day or night.


"Customer Survey" was voted the sixth highest-rated episode out of 26 from the fifth season, according to an episode poll at the fansite OfficeTally; the episode was rated 8.62 out of 10.[3]


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Look at other dictionaries:

  • Customer Survey (The Office) — Infobox Television episode Title =Customer Survey Series =The Office Caption = Season =5 Episode =6 Airdate =November 6, 2008 [cite web|url= detail.nbc/nbc 20081106210000.html|title=The Office Customer Survey|publisher=… …   Wikipedia

  • survey — {{Roman}}I.{{/Roman}} noun 1 study of sth ADJECTIVE ▪ comprehensive, detailed, extensive, full, in depth, large scale, major, systematic ▪ b …   Collocations dictionary

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… …   Wikipedia

  • customer satisfaction — UK US noun [U] COMMERCE, MARKETING ► a measure of how happy customers feel when they do business with a company: »We have a goal of total customer satisfaction. »Green Mobile ranked highest in our survey for overall customer satisfaction. a… …   Financial and business terms

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer Cost — refers not only to the price of a product, but also encompasses the purchase costs as well as use costs and post use costs. Purchase costs mainly consist of the cost of searching for a product, gathering information about it and obtaining it. The …   Wikipedia

  • Customer data management — (CDM) is a term used to describe the way in which businesses keep track of their customer information and survey their customer base in order to obtain feedback. CDM embraces a range of software or cloud computing applications designed to give… …   Wikipedia

  • customer profile — ➔ profile1 * * * customer profile UK US noun [C] (also consumer profile) MARKETING ► a description of a business s typical customers: build/create/develop a customer profile »An online survey is an inexpensive way to start to build a customer… …   Financial and business terms

  • customer profiling — ➔ profiling * * * customer profile UK US noun [C] (also consumer profile) MARKETING ► a description of a business s typical customers: build/create/develop a customer profile »An online survey is an inexpensive way to start to build a customer… …   Financial and business terms

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