IQor

iQor, Inc., based in New York City(formerly known as Intellirisk Management, formerly known as Allied Interstate), is a business process outsourcing company that provides call center services -- including customer care, customer retention and revenue recovery services to large and mid-sized companies. It has approximately 8,000 employees based in 21 call centers in the United States, Canada, India, the Philippines and the United Kingdom. The company was one of the first in the business process outsourcing (BPO) industry to expand into the Philippines, where it now operates three call centers-–two in the Clark Freeport Zone, a former U.S. air force base. It has developed and deployed some of the most innovative technology in the call center industry--including desktop virtualization, speech recognition, and credit analytics.

Vikas Kapoor is the president and chief executive officer of iQor. He joined the leadership team in 2004, and is credited with a turnaround in the performance of the company--including a 50% increase in the company's revenues over the last four years. As a result of iQor’s Philippine expansion, Kapoor was asked to join the International Board of Advisors for Philippine President Gloria Arroyo.

iQor is privately owned--by Guggenheim Investment Management, LLC (GIM) and the company's management team.

References

* [http://ipcommunications.tmcnet.com/news/2007/08/13/2859081.htm Guggenheim Investment Management Enters Call Center Industry with Purchase of iQor]
* [http://www.nytimes.com/2006/11/24/business/worldbusiness/24call.html?scp=1&sq=irmc&st=cse Filipinos Are Taking More Calls in Outsourcing Boom]
* [http://www.milkeninstitute.org/presentations/media.taf?ID=2252 Video Clip: Vikas Kapoor at Milken Institute Conference: Building a Global Power: The Rise of India]
* [http://business.timesonline.co.uk/tol/business/economics/article701641.ece Times of London: Globalization & U.S. Job Creation]
* [http://www.cxoamerica.com/pastissue/article.asp?art=270108&issue=202 How to win the globalization game]
* [http://news.cnet.com/Virtualization-homes-in-on-desktops/2100-7339_3-6208181.html?tag=item Virtualization homes in on desktops]
* [http://newsroom.cisco.com/dlls/2006/prod_082106.html IRMC to Deploy Cisco Unified Contact Center for its 5,500 Agents Worldwide]

External Links

* [http://www.iqor.com/ iQor]

* [http://www.guggenheimpartners.com/ Guggenheim Parners]